Call Recording Feature Configuration - Yealink SIP-T4 Series Configuration Manual

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4.3.5

Call Recording Feature Configuration

Centralized Call Recording feature enables you to record all active calls. You can initiate
and control call recording process on your phone. The recording files are saved on the
server.
On the BroadWorks server, browse to Call Control → Call Recording
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Command
Enable the hold reminder feature for the line.
Example:
account.1.call_center.play_bw_hold_t
one_enable = 1
Configure the interval to specify how long the call
center call information appears.
Example:
account.1.call_center.call_info_enab
le = 1
account.1.call_center.show_call_info
_time = 30
Configure the disposition code for the line.
account.X.bw_disp_code.Y = disposition code
account.X.bw_disp_code_name.Y = disposition
code name
Example:
account.1.call_center.disp_code_enab
le = 1
account.1.bw_disp_code.1 = 22
account.1.bw_disp_code_name.1 =
asleep
Configure the customer originated trace feature.
Example:
account.1.call_center.trace_enable =
1
Configures the emergency escalation feature.
account.X.supervisor_info_code_name.Y =
supervisor name
account.X.supervisor_info_code_name.Y =
supervisor name
Example:
account.1.call_center.emergency_enab
le = 1
account.1.supervisor_info_code.1 =
supervisor number
account.1.supervisor_info_code_name.
1 = supervisor name
Configure the queue status via the Power
Indicator LED.
Example:
account.1.call_center.queue_status_e
nable = 1
account.1.call_center.queue_status_l
ight_enable = 1
Purpose
Enable the hold reminder
feature.
 0 for Disabled
 1 for Enabled
Enable the call center call
information feature.
 0 for Disabled
 1 for Enabled
Enable account 1's disposition
code feature.
 0 for Disabled
 1 for Enabled
The disposition code must
match one of the codes
configured on BroadWorks.
Value Y must be continuous,
with minimum and maximum as
1 and 100.
Enable the customer originated
trace for account 1.
 0 for Disabled
 1 for Enabled
Enable the emergency
escalation feature.
 0 for Disabled
 1 for Enabled
The supervisor number. The
supervisor number length must
be within 30 characters.
The supervisor name length
must be within 99 characters.
Value Y must be continuous,
with minimum and maximum as
1 and 100.
Enable the queue status
notification feature for account
1.
 0 for Disabled
 1 for Enabled
20-BD5476-00
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