HIKVISION EZVIZ C6T MINI 360 PLUS Faq

FAQ

How to deal with the system message "Device is offline"?

1) Check the indicator lights on the device; ensure that the device is in configuration mode.

2) Ensure that your router is functional and can go online to the internet and ensure that you do

not have multiple devices on your network.

3) If all the troubleshooting techniques listed above doesn't resolve the problem, please delete

the device from the account, reset the device and re-add the device to your account.

You can manually record the video while in live view mode or playback mode. While in live

view or playback mode > Tap on the record icon to start the manual recording. Once the

recordings have been completed, your video will be saved to "my album" on your EZVIZ mobile

app.

Most products are configured to support 2.4 GHz Wi-Fi network mode; however some products

do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode;

DB1, Mini Plus, C6P support 2.4 GHz & 5 GHz.

Sports camera S5 Plus support 2.4 GHz & 5 GHz.

Router W3 support dual band 2.4 GHz and 5 GHz.

All other security cameras support only 2.4 GHz Wi-Fi network mode.

I have insert Micro SD card, but app still shows "No memory card"?

1) Check the installation orientation for the MicroSD card. Ensure that you have installed the

memory card in the correct orientation.

2) Refresh the home page to update the device list.

3) Go to check the storage status, if the memory card status displays as "Uninitialized", tap to

initialize it. The status will then change to "Normal". Then you can start recording any event

triggered video in the camera such as motion detection.

Table of Contents

Need help?

Do you have a question about the EZVIZ C6T MINI 360 PLUS and is the answer not in the manual?

Page 1 How to deal with the system message “Device is offline”? 1) Check the indicator lights on the device; ensure that the device is in configuration mode. 2) Ensure that your router is functional and can go online to the internet and ensure that you do not have multiple devices on your network.
Page 2 What are the differences among Smart Configuration, Sound Configuration, and AP Configuration? There are different methods of adding device for the first time. Setting up the device using the smart configuration or sound configuration mode, the status indicator lights will alternate between red/blue –...
Page 3 What if my router is a dual-band or Tri-band router supporting 2.4GHz, 5GHz or AC mode simultaneously? For optimal setup experience, we strongly suggest you use 2 different SSID for 2.4 GHz and 5 GHz. Why does my playback video Stop for few seconds or get stuck on my mobile phone? This is caused by the mobile device reaching its maximum network bandwidth.

Ezviz cs-cv248-a0-32wfr