Trouble - Mazda Connect Manual

Trouble

Troubleshooting
AM, FM and SiriusXM
Symptom
No response even though
on the steering switch is
pressed.
® *
SiriusXM loads slowly.
Problems related to USB Audio and Bluetooth
Symptom
USB Audio
No music playback.
A music file cannot be found.
Apple CarPlay™ use-related issues
Symptom
Apple CarPlay™ cannot be
activated even though an
®
Apple -genuine connector cord
is inserted into the USB port and
it is connected to my iPhone
4-2
*Some models.
Troubleshooting
®*
use-related issues
Cause
These buttons are for selecting
radio stations in the order of the
,
items registered to your Favorites.
If there are no items registered to
your Favorites, the buttons will
not function.
Since SiriusXM Travel Link
ceives data from geo-synchro-
nous satellites and the data is
transmitted at preset intervals.
When the system is loading the
®
SiriusXM data in the back-
ground, there may be occasions
when the SiriusXM
waiting on data before it can be
accessed.
Cause
A USB device incompatible with
mass storage is connected.
A USB hub is being used.
A USB device formatted by a file
system incompatible with Mazda
Connect is connected.
The folder hierarchy is deeper
than 8-layers.
Cause
There is mis-communication
between the vehicle's audio
system and your iPhone
®
.
Solution method
Register one or more items to
your Favorites.
Refer to Favorites on page 1-17.
®
re-
Allow time for SiriusXM Travel
®
Link to complete the loading of
the SiriusXM
®
function is
®
Audio
Solution method
Connect a USB device compati-
ble with mass storage.
Connect without using the USB
hub.
Connect a USB device formatted
by FAT16 and FAT32.
This unit cannot display or play
files with a folder hierarchy deep-
er than 8-layers. Save files within
an 8-layer hierarchy.
Solution method
Disconnect the connector cord
from the USB port once and then
®
. reconnect it.
®
data.