Troubleshooting - Intex PureSpa Greywood Deluxe SB-HWF20 Owner's Manual

PROBLEM
NO DISPLAY/SPA • Spa is unplugged or off .
CONTROL UNIT • Control panel cable plug loose.
DOES NOT WORK • Power failure.
• RCD tripped.
• RCD broken.
HOUSEHOLD • Circuit breaker under rated.
CIRCUIT BREAKER • Overloaded circuit breaker.
TRIPPED • An electrical fault in the line.
NOT HEATING • Temperature set too low.
PROPERLY • Dirty fi lter cartridge.
• Water temperature decreasing during
heater STANDBY mode.
• Heating element failed.
BUBBLE AIR • Air blower pump is too hot.
BLOWER DOES
NOT WORK
FILTRATION PUMP • Dirty fi lter cartridge.
NOT WORKING • Filtration inlet and/or outlet clogged.
• Filter pump motor failed.
WATER NOT CLEAN • Cartridge assembly not properly
attached.
• Insuffi cient fi ltering time.
• Dirty fi lter cartridge.
• Improper water maintenance.
• Filtration inlet and outlet clogged.
PUMP • One characteristic of PVC is that it
CONNECTORS changes shape, which is normal.
ARE NOT LEVEL
WITH THE SPA
CONNECTORS
TUB HAS A • Expanded internal air pressure by
STRANGE SHAPE strong sunshine.
S AVE THESE INSTRUCTIONS

TROUBLESHOOTING

CAUSE
(352IO) SPA ENGLISH 7.5" X 10.3" PANTONE 295U 09/18/2020
SOLUTION
• Ensure the spa is plugged and switched on.
• Ensure the control panel cable plug is fi rmly
attached to the control base receptacle.
• Check power source.
• Reset the RCD.
• Contact Intex Service Center.
• Ensure correct circuit breaker rating.
• Provide a dedicated circuit breaker feeding the
spa electrical outlet only.
• Contact a qualify electrician to correct the
electrical fault.
• Increase the temperature and attach the spa
cover.
• Clean or replace the fi lter cartridge in time.
• If heater is in STANDBY mode, press the fl ame
button twice to heat up the water to the set
temperature.
• Contact Intex Service Center.
• Turn off and unplug the spa. Let it cool down and
restart all over again.
• If problem persists, contact Intex Service Center.
• Clean or replace the fi lter cartridge in time.
• Check and clean fi ltration inlet and outlet
regularly.
• Contact Intex Service Center.
• Ensure the cartridge assembly is properly
attached.
• Increase fi ltration time.
• Clean or replace the fi lter cartridge in time.
• Keep the spa water properly sanitized. Refer to
the chemical manufacturer's instructions.
• Check and clean fi ltration inlet and outlet
regularly.
• Elevate the pump with wood or another type of
insulated material to bring the pump's connectors
level with the spa's connectors.
• Do not expose the spa to direct sunlight for
extended period of time.
• Check the air pressure and release air if
necessary. During very hot weather, you must
check to see whether it is necessary to release
some air. This is to avoid any possible damage
to the tub.
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English
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