Warranty And Rma - Advantech FWA-1012VC User Manual

• The exact wording of any error messages
3. For more information please contact ncg@advantech.com or visit www.advantech.com/nc.
Warranty and RMA
Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its products will be free from defects in
materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by persons other than
repair personnel authorized by Advantech, or which have been subject to misuse, abuse, accident or
improper installation. Advantech assumes no liability under the terms of this warranty as a consequence of
such events.
Because of Advantech's high quality‐control standards and rigorous testing, most of our customers never
need to use our repair service. If an Advantech product is defective, it will be repaired or replaced at no
charge during the warranty period. For out of‐warranty repairs, you will be billed according to the cost of
replacement materials, service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU speed, Advantech products
used, other hardware and software used, etc.) Note anything abnormal and list any onscreen messages you
get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any helpful information
readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandise authorization) number from
your dealer. This allows us to process your return more quickly.
4. Carefully pack the defective product, a fully‐completed Repair and Replacement Order Card and a
photocopy proof of purchase date (such as your sales receipt) in a shippable container. A product returned
without proof of the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer.
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