3Com 3C16685 User Manual page 152

purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and
expense, provide a software update which would effect the proper performance of such product,
repair such product, deliver to Customer an equivalent product to replace such product, or if
none of the foregoing is feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety
(90) days after purchase.
O
BTAINING
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center
within the applicable warranty period to obtain warranty service authorization. Dated proof of
W
ARRANTY
purchase from 3Com or its authorized reseller may be required. Products returned to 3Com's
S
ERVICE
Corporate Service Center must be pre-authorized by 3Com with a User Service Order (USO)
number (or a Return Material Authorization (RMA) number or Service Repair Order (SRO)
number, whichever was issued) marked on the outside of the package, and sent prepaid and
packaged appropriately for safe shipment, and it is recommended that they be insured or sent by
a method that provides for tracking of the package. Responsibility for loss or damage does not
transfer to 3Com until the returned item is received by 3Com. The repaired or replaced item will
be shipped to Customer, at 3Com's expense, not later than thirty (30) days after 3Com receives
the defective product, and 3Com will retain risk of loss or damage until the item is delivered to
Customer.
3Com shall not be responsible for any software, firmware, information, or memory data of
Customer contained in, stored on, or integrated with any products returned to 3Com for repair,
whether under warranty or not.
Dead-or-Defective-on-Arrival. In the event a product completely fails to function or exhibits a
defect in materials or workmanship within the first forty-eight (48) hours of installation but no
later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be
considered dead- or defective-on-arrival (DOA) and a replacement shall be provided prior to
3Com receiving the defective product, but only if Customer provides a purchase order number,
credit card number, or other method of payment acceptable to 3Com, to be used if 3Com needs
to charge Customer for the replacement, as explained below. The replacement product will
normally be shipped not later than three (3) business days after 3Com's verification of the DOA
product, but may be delayed due to export or import procedures. The shipment of a replacement
product prior to 3Com receiving the defective product is subject to local legal requirments and
may not be available in all locations. When such a replacement is provided and Customer fails to
return the original product to 3Com within fifteen (15) days of shipment of the replacement,
3Com will charge Customer for the replacement product, at list price.
Shipment of a Replacement Prior to 3Com Receiving the Defective Product is provided for five (5)
years, after which time it may be available for a specified fee, but in either case only if Customer
provides a purchase order number, credit card number, or other method of payment acceptable
to 3Com, to be used if 3Com needs to charge Customer for the replacement, as explained
below. 3Com will make commercially reasonable efforts to to ship the product not later than five
(5) business days after receiving the request for a replacement, but may be delayed due to
product availability or export or import procedures. The shipment of a replacement product prior
to 3Com receiving the defective product is subject to local legal requirments and may not be
available in all locations. When such a replacement is provided and Customer fails to return the
original product to 3Com within fifteen (15) days of shipment of the replacement, 3Com will
charge Customer for the replacement product, at list price. This replacement prior to 3Com
receiving the defective product is different from the fee-based Advance Hardware Replacement
Service, which is available as a contracted service offering.
I
NCLUDED
3Com's Electronic Support Services, available at no charge, include 3Com Knowledgebase,
information on known bugs, documentation, release notes, and publicly available software and
S
ERVICES
firmware upgrades. 3Com reserves the right to modify or cancel this offering at any time,
without advance notice.
Telephone Technical Support, with coverage for basic troubleshooting only, will be provided at
no additional charge for 12 months form the date of purchase, on a commercially reasonable
efforts basis. Telephone support is provided by 3Com only if Customer purchased this product
directly from 3Com, or if Customer's reseller is unable to provide telephone support. To qualify