Service & Warranty - Hoover Expert Steam Complete Pet User Manual

WARRANTY
LIMITED WARRANTY FOR HOOVER® PRODUCT
TWO YEAR LIMITED WARRANTY (DOMESTIC USE)
If this product is not as warranted, contact TTI Floor Care North America Customer Service at
1-800-406-2005. Please have available the proof of purchase and model number for the warranted product.
WHAT THIS LIMITED WARRANTY COVERS: This limited warranty provided by Royal Appliance Mfg. Co.,
doing business as TTI Floor Care North America (referred to hereafter as "Warrantor") applies only to
products purchased in the U.S. (including its territories and possessions), a U.S. Military Exchange, or
Canada. When used and maintained in normal household use and in accordance with the Owner's Guide,
this product is warranted against original defects in material and workmanship for ONE year from the date
of original purchase (the "Warranty Period"). If Warrantor determines that the issue you are experiencing is
covered under the terms of this warranty (a "covered warranty claim"), we will, at our sole discretion and
free of charge (subject to the cost of shipping), either (i) repair your product; (ii) ship you a replacement
product, subject to availability; or (iii) in the event that the applicable parts or replacement are not
reasonably available, ship you a similar product of equal or greater value. In the unlikely event that we
are unable to repair your product or ship a replacement or similar product, we reserve the right, at our
sole discretion, to issue you a refund or store credit (if applicable) of the actual purchase price at the time
of the original purchase as reflected on the original sales receipt. Parts and replacements may be new,
refurbished, lightly used, or remanufactured, in Warrantor's sole discretion.
WHO THIS LIMITED WARRANTY COVERS: This limited warranty extends only to the original retail
purchaser, with original proof of purchase from Warrantor or an authorized dealer of Warrantor products, in
the U.S., U.S. Military Exchanges, and Canada.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This warranty does not cover use of the product in
a commercial operation (such as maid, janitorial, and equipment rental services, or any other income-
generating activity); improper maintenance of the product; the product if it has been subject to misuse,
negligence, neglect, vandalism, or the use of voltages other than that on the data plate of this product.
This warranty does not cover damage resulting from an act of God, accident, owner's acts or omissions,
service of this product by other than Warrantor or a Warrantor authorized service provider (if applicable),
or other acts beyond the control of Warrantor. This warranty also does not cover use outside the country in
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which the product was initially purchased, or resale of the product by the original owner. Pick-up, delivery,
transportation, and house calls are not covered by this warranty. In addition, this warranty does not cover
any product that has been altered or modified, or repairs made necessary by normal wear or the use of
other products, parts, or accessories which are either incompatible with this product or adversely affect
this product's operation, performance, or durability. Normal wear items are not covered under this warranty.
Depending on the product, normal wear items may include, but are not limited to, belts, filters, brush rolls,
blower fans, blower and vacuum tubes, and vacuum bags and straps.
OTHER IMPORTANT TERMS: This warranty is not transferable and may not be assigned; any assignment
made in contravention of this prohibition is void. This warranty shall be governed and construed under
the laws of the state of North Carolina. The Warranty Period will not be extended by any replacement of
batteries, parts, or products or by virtue of any repair performed under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY, AND ALL EXPRESS AND
IMPLIED WARRANTIES OTHER THAN THE LIMITED WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED. IN NO EVENT WILL WARRANTOR BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH
OWNER, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY OR
ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NO WARRANTIES THAT ARISE BY OPERATION OF
LAW, IF APPLICABLE, SHALL EXCEED THE DURATION OF THE LIMITED WARRANTY PROVIDED HEREIN.
Warrantor's liability for damages to you for any costs whatsoever arising out of this statement of
limited warranty shall be limited to the amount paid for this product at the time of original purchase.
Some states do not allow the exclusion or limitation of incidental or consequential damages, disclaimers
of implied warranties, or limitations on the duration of implied warranties, so the above exclusions,
disclaimers, and/or limitations may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights, which vary from state to state.
GENUINE PARTS AND ACCESSORIES: We recommend using only with genuine HOOVER® solutions (for
carpet and spot cleaners), parts, and accessories. Damage caused by use with other than genuine HOOVER®
solutions, parts, and accessories is not covered by and may void your warranty.