Bosch GSN Series User Manual page 53

Customer Service
Customer Service
If you have any queries, are unable to
Customer Service
rectify faults on the appliance your-
self or if your appliance needs to be
repaired, contact Customer Service.
You can solve many problems your-
self by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Ser-
vice technician.
With any warranty claims, we will
make sure that your appliance is re-
paired by trained after-sales techni-
cians using genuine spare parts, in-
cluding after the manufacturer's war-
ranty has expired.
For safety reasons repairs to the ap-
pliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or in-
terventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have
been fitted with spare, supplementary
or accessory parts that were not
genuine parts and then resulted in a
defect.
Function-relevant genuine spare parts
according to the relevant Ecodesign
Directive can be obtained from Cus-
tomer Service for a period of at least
10 years from the date on which your
appliance was placed on the market.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
Product number (E-Nr.) and
production number (FD)
You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
→ Fig. /
1 5
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
Technical data
Technical data
Refrigerant, cubic capacity and fur-
Technical data
ther technical specifications can be
found on the rating plate.
→ Fig. /
1 5
Further information about your model
can be found online at https://enerji-
etiketitr.bsh-group.com. Please then
follow the instructions on searching
for models. The model identifier is
made up of the characters before the
slash in the product number (E-Nr.)
shown on the rating plate. Alternat-
ively, you can also find the model
identifier in the first line of the energy
label.
Customer Service en
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