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Message
What It Means
The blood sample
has abnormally
high viscosity or
insufficient volume
A non-VetMate test
strip was used.
Test strip was not
inserted properly.
There is a problem
with the meter.
Note:
If the error messages persist, contact your authorised
i-SENS sales representative.
38 www.i-sens.com
What To Do
Repeat the test with a
new test strip.
Repeat the test with a
VetMate test strip.
Gently push the test
strip into the test strip
port with the contact
bars facing upwards
until the meter beeps.
Do not use the meter.
Contact your
authorised i-SENS
sales representative.
General Troubleshooting
Problem
• Check whether the test strip is
inserted with the contact bars facing
upwards. Check if the strip has been
The display is blank
inserted completely into the test port.
even after inserting
• Check whether the batteries are
a test strip.
inserted with the + side facing
upwards.
• Replace the batteries.
The test does not
• Check if the confirmation window is
start even after
filled completely.
applying the blood
• Repeat the test with a new test strip.
sample on the strip.
• Repeat the test with a new test strip.
• Check the validity period of the test
strip.
The test result does
not match your
• Check if the strip has passed the
expectation.
discard date (date of opening the test
strip vial plus 12 months).
• Perform control solution test.
Note:
If the problem is not resolved, please contact your
authorised i-SENS sales representative.
Troubleshooting
www.i-sens.com 39
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