Wireless Networking Problems - Toshiba A11-EV1 User Manual

198
If Something Goes Wrong

Wireless networking problems

Wireless networking problems
NOTE
❖
If your computer is equipped with an internal Wi-Fi
verify that the Wireless antenna ON/OFF switch is ON
(the wireless indicator light
❖
Verify that your computer can detect access points or routers. If
it can detect a Wi-Fi
configuration issue.
NOTE
❖
Verify that signal strength is good using the utility provided
with the Wi-Fi
❖
If another computer is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other computer cannot browse to a public Web
site, the ISP's (Internet Service Provider) service may be
disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct—i.e., that it matches the SSID assigned to the
access point you are attempting to connect through. SSIDs are
case-sensitive.
❖
Check the Windows
that the Wi-Fi
operating system, and that the driver is loaded. To access the
Device Manager, click Start, Control Panel, System and
Security, and then System. Carefully note any error
messages—these will be very helpful if you should confer with
a support technician at a later time.
This section provides general troubleshooting tips for networking
problems, specifically wireless (Wi-Fi
The terms and concepts used assume a basic understanding of
networks, and may be for more advanced users. If you need
assistance or if you are not familiar with the terminology, please see
®
Windows Help and Support or contact your computer technician.
To determine if your computer has an internal Wi-Fi
the device list in Device Manager (part of the Windows
Panel, System and Security). Some Toshiba models may have a
Wireless antenna ON/OFF switch even though they do not have an
®
internal Wi-Fi adapter.
®
adapter.
®
adapter is recognized by the Windows
will be lit).
®
access point or router then it may be a
®
Control Panel's Device Manager to verify
®
) networking.
®
®
adapter, check
®
adapter,
Control
®