Troubleshooting; When Installation Was Not Successful - Sharp MX-M310 Software Setup Manual

TROUBLESHOOTING

WHEN INSTALLATION WAS NOT SUCCESSFUL

This section provides solutions to possible installation problems. See the following table of contents to
locate the appropriate page for your question or problem.
• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
• The plug and play screen does not appear.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
• The printer driver is not installed correctly by plug and play. . . . . . . . . . . . . . . . . . . . . . . . . . . 13
• The printer driver cannot be installed (Windows 2000/XP) . . . . . . . . . . . . . . . . . . . . . . . . 13
Problem
The software
cannot be
installed.
The plug and play
screen does not
appear.
12
Point to check
Is there sufficient free space on
your hard drive?
Are you using an operating
system that is not supported?
Is the machine power on?
Can your computer use a USB
connection?
Solution
Delete any unneeded files and applications to
increase free space on your hard drive.
Make sure that the software can run on your
operating system.
For detailed information on installation
requirements for each software program in
Windows, click the [Display Readme] button in
the installer.
When a USB cable is connected, make sure the
power of the machine is "ON" and then connect
a USB cable to the machine.
Check your computer whether or not a USB
interface can be used on the Device Manager in
your computer. (For information on "Device
Manager", see Help in Windows.)
If USB can be used, your controller chipset type
and root hub will appear in "Universal Serial Bus
controllers" in "Device Manager". (The items
that appear will vary depending on your
computer.)
If these two items appear, USB should be
useable. If a yellow exclamation point appears
next to "Universal Serial Bus controllers" or the
two items do not appear, refer to your computer
manual or check with the manufacturer of your
computer to enable USB and then reinstall the
printer driver.