Mercedes-Benz A-Class 2021 Operator's Manual page 284

282 Breakdown assistance
A minimum distance of 8 in (20 cm)
#
upwards and 4 in (10 cm) downwards
must be kept to the transport platform.
Secure the vehicle on all four wheels after
#
loading.
4MATIC vehicles/vehicles with automatic
transmission
Make sure that the front and rear axles come
#
to rest on the same transportation vehicle.
* NOTE Damage to the drivetrain due to
incorrect positioning
Do not position the vehicle above the
#
connection point of the transport vehi‐
cle.
Towing eye storage location
The towing eye is located in the storage space
under the trunk floor.
Installing the towing eye
Press the mark on cover 1 inwards and
#
remove.
Screw in the towing eye clockwise as far as it
#
will go and tighten.
% Make sure that cover 1 engages in the
bumper when you remove the towing eye.