Mercedes-Benz A-Class 2021 Operator's Manual page 233

Mercedes-Benz emergency call system (auto‐
R
matic emergency call and SOS button)
The Mercedes me connect Accident and Break‐
down Management and the Mercedes-Benz
emergency call center are available to you
around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
( page 232).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
( page 233).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, first call
the national emergency services using the
standard national emergency service telephone
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
( page 239).
/
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect
services can be obtained in the Mercedes me
Portal: https://me.secure.mercedes-benz.com
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include the following functions:
Supplement to the Mercedes-Benz emer‐
R
gency call system ( page 239)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect Acci‐
dent and Breakdown Management. Forward‐
ing the call is however not possible in all
countries.
Breakdown assistance by a technician on
R
location and/or the towing away of the vehi‐
cle to the nearest authorized Mercedes-Benz
Center
You may be charged for these services.
Addition to the emergency guide after auto‐
R
matic accident or breakdown detection
( page 233)
/
MBUX multimedia system 231
In the event of a breakdown or accident, fur‐
ther vehicle data is sent which enables opti‐
mal support by the Mercedes-Benz Customer
Center and the authorized service partner or
breakdown assistance.
Addition to the Mercedes me connect
R
service Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are sub‐
ject to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via
the multimedia system to contact the
Mercedes-Benz Customer Center for further
help. This prompt in the multimedia system
only appears when the vehicle is stationary.