Mercedes-Benz A-Class 2021 Operator's Manual page 241

% eCall can be deactivated by an authorized
Mercedes-Benz dealer. Please note that in
the event ownership of the vehicle is trans‐
ferred to another owner in its deactivated
state, eCall will remain deactivated unless
the new owner visits an authorized
Mercedes-Benz dealership to reactivate the
system.
Overview of the Mercedes-Benz emergency
call system
eCall can help to reduce the time between an
accident and the arrival of emergency services
at the site of the accident. It helps locate an
accident site in places that are difficult to
access. However, even if a vehicle is equipped
with eCall, this does not mean the system is ON.
As such, eCall does not replace dialing 911 in the
event of an accident.
An emergency call can be made automatically
( page 239) or manually ( page 240) Only
/ /
make emergency calls if you or others are in
need of rescue.
Only make emergency calls if you or others are
in need of rescue. Do not make an emergency
call in the event of a breakdown or a similar sit‐
uation.
Messages on the display
SOS NOT READY: the ignition is not on or eCall
not available.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/
%
If there is a malfunction in the Mercedes-
Benz emergency call system (e.g. a fault with
the speaker, microphone, airbag, SOS but‐
ton), a corresponding message appears in
the multifunction display of the instrument
cluster.
Triggering an automatic Mercedes‑Benz
emergency call
Requirements:
The ignition is switched on.
R
MBUX multimedia system 239
The starter battery is sufficiently charged.
R
The Mercedes‑Benz emergency call system trig‐
gers an emergency call automatically in the fol‐
lowing cases:
After activation of the restraint systems such
R
as airbags or Emergency Tensioning Devices
after an accident
After an automatically initiated emergency
R
stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is made to the
R
Mercedes‑Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes‑Benz emergency call center.
The Mercedes‑Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.