Mercedes-Benz A-Class 2021 Operator's Manual page 235

Making an emergency call
To open the cover of SOS button
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briefly.
Press and hold SOS button 3 for at least
#
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Center
has been initiated via the me button in the over‐
head control panel or the multimedia system
( page 232).
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Using the voice dialog system you access the
desired service:
Accident and Breakdown Management
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Mercedes-Benz Customer Center for general
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information about the vehicle
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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2 , press it Other products and services from Mercedes-
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Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
Access to a GSM network is available.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition must be switched on so that
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vehicle data can be transferred automati‐
cally.
Multimedia system:
© Phone
4 5
Call Mercedes me
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After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Center.
Calling the Mercedes-Benz Customer Center
after automatic accident or breakdown
page 234).
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detection
Requirements:
The vehicle has detected an accident or
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breakdown situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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% This function is not available in all countries.
The vehicle can detect accident or breakdown
situations under certain circumstances.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
g
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the multimedia system display.
connect.
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Center.
MBUX multimedia system 233