Troubleshooting; Disposal And Recycling; Help And Support; Warranty Information - Blueair HealthProtect 7400 Series User Manual

Troubleshooting

Trouble Possible cause
The air purifier does not work. The power cable is not connected to
the power supply.
The filter door is not closed on the air
purifier.
The connection is not working. The Wi-Fi does not meet the
requirements of the device.
The Blueair app does not have an
updated version or have a temporary
bug.
The Blueair app has user account
issues.
The air purifier is indicating that no The sensor values are updating.
data is available.
The filter indicator is blinking on The main filter, or an original Blueair
the control panel and/or the air filter, is not detected.
purifier has reduced airflow speed
/or a filter warning is indicated on
the screen.
The buttons on the control panel The Child lock function is activated.
are blinking when pressed or
the display indicates Child lock (not
on all models).
The air purifier have lost Wi-Fi -
connection and Child lock is
activated in the app.
For further support, please visit www.blueair.com/customer-support
Action
Connect the power cable to the
power supply.
Gently close the filter door
completely.
Contact Blueair customer service.
Check for updates.
Contact Blueair customer service.
Wait 30 seconds for update.
Disconnect the power cable from the
wall outlet and wait approximately
five seconds before reconnecting the
power cable.
Insert a main filter and/or check it is
inserted properly in the air purifier.
Change to an original Blueair filter.
Turn off Child lock in the Blueair app.
Disconnect the power cable from the
wall outlet and wait approximately
five seconds before reconnecting the
power cable.
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Disposal and recycling

This air purifier should be disposed or recycled as electrical waste and the filter may be
recycled as plastic. If you have questions regarding the disposal and recycling of this air
purifier, please contact your local recycling facility for availability or Blueair dealer and ask for
the correct method of recycling.

Help and support

If you have questions about your product, please visit www.blueair.com or contact your local
Blueair retailer.
To contact Blueair for personalized support, please visit www.blueair.com/customer-support

Warranty information

The Blueair Limited Warranty applies only if the air purifier is installed, used and maintained
according to the instructions in this manual.
For warranty conditions visit www.blueair.com/warranty/warranty
Warranty and returns
If you purchased the air purifier at one of our authorized retailers, please contact the same
store to request assistance.
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