Troubleshooting - Blueair HealthProtect 7400 Series User Manual

Troubleshooting

Trouble
The air purifier does not work.
The connection is not working.
The air purifier is indicating that no
data is available.
The filter indicator is blinking on
the control panel and/or the air
purifier has reduced airflow speed
/or a filter warning is indicated on
the screen.
The buttons on the control panel
are blinking when pressed or the
display indicates Child lock (not on
all models).
The air purifier have lost Wi-Fi
connection and Child lock is
activated in the app.
For further support, please visit www.blueair.com/customer-support
Possible cause
The power cable is not connected to
the power supply.
The filter door is not closed on the air
purifier.
The Wi-Fi does not meet the
requirements of the device.
The Blueair app does not have an
updated version or have a temporary
bug.
The Blueair app has user account
issues.
The sensor values are updating.
The main filter, or an original Blueair
filter, is not detected.
The Child lock function is activated.
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Action
Connect the power cable to the
power supply.
Gently close the filter door
completely.
Contact Blueair customer service.
Check for updates.
Contact Blueair customer service.
Wait 30 seconds for update.
Disconnect the power cable from the
wall outlet and wait approximately
five seconds before reconnecting the
power cable.
Insert a main filter and/or check it is
inserted properly in the air purifier.
Change to an original Blueair filter.
Turn off Child lock in the Blueair app.
Disconnect the power cable from the
wall outlet and wait approximately
five seconds before reconnecting the
power cable.