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Pro-face GP3000 Series Maintenance & Troubleshooting
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Pro-face GP3000 Series Maintenance & Troubleshooting

Pro-face GP3000 Series Maintenance & Troubleshooting

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1
This chapter describes solutions for problems you may encounter while using the
GP3000 series. Read the section describing the problem you are encountering.
1.1
Identifying the problem....................................................................................1-2
1.2
Problems with PC operation............................................................................1-3
1.3
Problems with Display operation...................................................................1-47
1.4
Problems with communication with connected devices ................................1-60
1.5
Problems with communication with I/O units.................................................1-73
1.6
When an error message is displayed (Error code list) ..................................1-87
1.7
If the problem still continues........................................................................1-164
Troubleshooting
1-1

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Summary of Contents for Pro-face GP3000 Series

  • Page 1: Table Of Contents

    Troubleshooting This chapter describes solutions for problems you may encounter while using the GP3000 series. Read the section describing the problem you are encountering. Identifying the problem..................1-2 Problems with PC operation................1-3 Problems with Display operation..............1-47 Problems with communication with connected devices ........1-60 Problems with communication with I/O units..........1-73...

  • Page 2: Identifying The Problem

    Identifying the problem 1.1 Identifying the problem Once you have identified the problem, find the problem in the table below and read the section offering the solution. When an error message/code is displayed and you want to know the handling method, see the following section.

  • Page 3: Problems With Pc Operation

    Problems with PC operation 1.2 Problems with PC operation 1.2.1 GP-Pro EX cannot be installed Does your PC meet the operating environment of GP-Pro EX? GP-Pro EX must be installed on a PC which meets the following operating environment. Required Specifications ®...
  • Page 4 Problems with PC operation (2) When [Control Panel] opens, double-click [Users and Passwords]. (3) The following dialog box appears. When the current logon account has administrator authority, [Administrators] is shown under [Group] for [User Name] of the account. When [Guests] is shown, you need to use another account to log in to the system. Maintenance/Troubleshooting...
  • Page 5 Problems with PC operation ® • Checking the account (when Windows XP is used) (1) Click the Start button and click [Control Panel]. (2) When [Control Panel] opens, select [User Accounts]. • When [Classic View] is selected for displaying [Control Panel], [Control Panel] is displayed as a window similar to the one below.
  • Page 6 Problems with PC operation Has “Multilingual Manager” been activated when “RAKURAKU CHUGOKUGO” (V2, V2 + translation, V3) or “RAKURAKU KANKOKUGO” (V1.5, V2) is installed on the PC? Multilingual Manager Cause Multilingual Manager is an application program supplied with the translation software “RAKURAKU CHUGOKUGO”...
  • Page 7 Problems with PC operation (2) When [Windows Task Manager] opens, click the [Processes] tab and select IDriver.exe. (3) Click the [End Process] button to force termination of IDriver.exe. (4) When IDriver.exe is terminated, the remaining installation process resumes and finishes. Continued Maintenance/Troubleshooting...
  • Page 8 Problems with PC operation • When the completion dialog appears immediately the installer starts ® When the installer is forced to terminate during installation, IDriver.exe or Windows Installer remains running. If an attempt is made to start the installer again, an internal error occurs, leading to abnormal completion with the following dialog.
  • Page 9 Problems with PC operation 1.2.2 GP-Pro EX does not start or terminates abnormally Is an error message displayed? At startup of Editor Cause If any of the following error messages appears, two or more GP-Pro EXs or different versions of GP-Pro EX cannot be started. Solution The number of GP-Pro EXs that can run at the same time is two.
  • Page 10 Problems with PC operation Is it specific project file that you cannot start? Cause If you cannot open the specific project file but other project files, then that file may have a problem. Solution The project file that didn’t open properly may have a problem. Copy the data and trans- fer the copied project file again.
  • Page 11 Problems with PC operation Does your PC meet the operating environment of GP-Pro EX? Cause GP-Pro EX must be installed on a PC which meets the following operating environment. Solution Check that the OS of your PC, the specification of the CPU, the memory capacity, and the hard disk capacity satisfy the requirements.
  • Page 12 Problems with PC operation Is memory-resident software installed? Cause If any memory-resident software is installed, GP-Pro EX may be terminated forcefully. • “Memory-resident software” is an application program for which the icon is displayed on the Taskbar and which is activated all the time. Memory-resident software icons Solution...
  • Page 13 Problems with PC operation 1.2.3 Project files cannot be transferred Transfer fails when a USB transfer cable is used. Did you use the USB transfer cable which is provided by Pro-face as an option (Model: CA3-USBCB-01)? Cause An unsuitable USB cable may have been used to transfer project files.
  • Page 14 Problems with PC operation (3) When [System Properties] opens, click the [Hardware] tab and click the [Device Manager] button. (4) When [Device Manager] opens, click the [+] mark on the left of [Universal Serial Bus control- lers]. If [USB Link Cable (CA3-USBCB-01)] is displayed in the displayed list, the driver is installed properly.
  • Page 15 Problems with PC operation • Installing the driver If the driver has not been installed properly, reinstall it using the following procedure. Connect the PC and GP using the optional USB transfer cable set. A dialog box will appear if the USB cable’s drivers are not installed. Please install them as directed.
  • Page 16 Problems with PC operation Password entry is required during operation. (Have you set a password?) Cause A password has been set for the transfer operation. Solution • If you forget the transfer password Even if you forget the transfer password, you cannot cancel the password setting. You need to delete the password information.
  • Page 17 Problems with PC operation Can you force a transfer by setting DIP switch 2 of the Display to ON? Cause The system of the GP may have a problem, causing the GP to freeze. If the project file can be forced to transfer, there is not a problem with the GP. Forcing transfer of project files There are two methods to force the transfer of project files.
  • Page 18 Problems with PC operation Transfer fails when an Ethernet cable is used. Has the IP address been set for the Display on its offline screen? Cause To transfer project files with an Ethernet cable, you need to set the IP address for the GP. Solution Set the IP address for the GP.
  • Page 19 Problems with PC operation (3) When [Local Area Connection Properties] appears, select [Internet Protocol (TCP/IP)] and click the [Properties] button. (4) Select [Use the following IP address] and specify the IP address and subnet mask (Exam- ple: 192.168.0.100, 255.255.255.0). Click the [OK] button to complete the setting. •...
  • Page 20 Problems with PC operation (2) Select [Command Prompt] from [Accessories], and the following screen is displayed. (3) Type “ipconfig” after “C:\Documents and Settings\(Your computer name)” is displayed on the screen and press the Enter key. (4) The result of the command execution is displayed. Check whether the displayed IP address and subnet mask are the same as those set for the GP.
  • Page 21 Problems with PC operation Is the Ethernet cable a straight type or a cross type? Cause The GP and the PC might be connected without a hub using a straight cable. Cross cables cannot be used when employing the one-to-one connection, depending on PCs or network cards.
  • Page 22 Problems with PC operation Can you receive the IP address of the Display by executing the PING com- mand at the command prompt? Cause If you cannot receive the IP address, the GP may not be on the network because the Ethernet cable is not connected or the GP does not recognize the connection at the Ether- net cable connecting port.
  • Page 23 Problems with PC operation (Screen when replies from the IP address of the GP are received) (Screen when a reply from the IP address of the GP is not received) When the following messages are displayed (The messages displayed depend on the connection status), ask the network administrator about the settings.
  • Page 24 Problems with PC operation Is memory-resident software installed? Cause If any memory-resident software is installed, the transfer of project files may fail. • “Memory-resident software” is an application program for which the icon is displayed on the Taskbar and which is activated all the time. Memory-resident software icons Solution...
  • Page 25 Problems with PC operation Does the self-diagnosis of the Display regarding the Ethernet interface indi- cate an OK result? Cause If there is a problem with the Ethernet connection port, the connection fails. Solution • Conduct the self-diagnosis of the GP to check the Ethernet interface. For the procedure to enter offline mode, see the following section.
  • Page 26 Problems with PC operation Password entry is required during operation. (Have you set a password?) Cause A password has been set for the transfer operation. Solution • If you forget the transfer password Even if you forget the transfer password, you cannot cancel the password setting. You need to delete the password information.
  • Page 27 Check that the CF card has been inserted properly or that the CF card hatch is closed. • If you still cannot download a project file after checking the above points, confirm that you are using a CF card manufactured by Pro-face (sold separately). Was the CF card formatted in NTFS format? Cause If the CF card is formatted in NTFS format using the PC, the GP cannot recognize the CF card.
  • Page 28 Problems with PC operation Password entry is required during operation. (Have you set a password?) Cause A password has been set for the download operation. Solution • If you forget the download password Even if you forget the download password, you cannot cancel the password setting. You need to delete the password information.
  • Page 29 Problems with PC operation Transfer fails when a modem is used. Is an error message displayed? Cause A modem can be used to transfer screen data only. It cannot be used to transfer system data. The project files updated with the following contents cannot be transferred either. •...
  • Page 30 Serial conversion cable Modem). Also check that the modem has been turned ON. Pro-face recommends the use of the USB-Serial (232C) Conversion Cable : “CA6-USB232-01”(sold separately) for the con- nection between GP and modem. The following conversion cable can also be used.
  • Page 31 Problems with PC operation Is the modem set properly on the PC? Settings of GP-Pro EX In the [Transfer Settings] dialog box, check that the modem and phone number are set correctly. ® Settings of Windows Open [Phone and Modem Options] in [Control Panel] and check that the settings match with those of the modem to be used.
  • Page 32 Problems with PC operation 1.2.4 Online update fails Can you select the [Install] or [Download Only] button after selecting an update item? Is any script error displayed? Online update This is a function in which the GP-Pro EX automatically connects to the Internet and is updated to the latest version.
  • Page 33 Problems with PC operation Sample screen 3: The line No. and error description may vary depending on the environment. Solution In the Internet Explorer security settings, specify the URL of the update server to [Trusted sites] and enable communication with the server. Then update GP-Pro EX. (1) From the Internet Explorer [Tools] menu, select [Internet Options].
  • Page 34 Problems with PC operation (3) In the [Trusted sites] dialog box, enter the URL of the update service (updates.installshield.com) in the [Add this Web site to the zone] box, and then click the [Add] button. • Clear the [Require server verification (https:) for all sites in this zone] check box.
  • Page 35 Is your system compatible with the Pass-Through Configuration Tool operat- ing environment? Check if your system is compatible with the Pass-Through Configuration Tool operating environment. Required environment Remarks Display model All models of the GP3000 series ® • Windows 2000 (Service Pack4 or higher) ® • Windows Drawing software GP-Pro EX Ver.1.10 or higher...
  • Page 36 Problems with PC operation Required environment Remarks Ladder software MELSEC PLC OS running on PC For details about the lad- ® Programming (For Windows 2000) der software, refer to the Software by Ver.7 or higher manual of the connected ® Mitsubishi Elec- (For Windows device.
  • Page 37 Problems with PC operation When [Pass-Through Configuration Tool] is double-clicked, is the following message displayed? Cause If the following error message appears when you try to start the “Pass-Through Configu- ration Tool”, the virtual COM port driver may not have been installed. Solution Make sure that two or more COM ports have been registered.
  • Page 38 Problems with PC operation (3) Make sure that two or more COM ports have been registered in [Ports (COM & LPT)]. • When [Device Manager] does not display any COM ports for [Pass-Through for User]: Select [Show hidden devices] from the [View] menu to display all COM ports.
  • Page 39 1.2.6 GP cannot communicate with the PC via the pass-through function Check if your system is compatible with the Pass-Through Configuration Tool operating environment. Required environment Remarks Display model All models of the GP3000 series ® • Windows 2000 (Service Pack4 or higher) ® • Windows Drawing software GP-Pro EX Ver.1.10 or higher...
  • Page 40 Problems with PC operation Required environment Remarks Ladder software MELSEC PLC OS running on PC For details about the lad- ® Programming (For Windows 2000) der software, refer to the Software by Ver.7 or higher manual of the connected ® Mitsubishi Elec- (For Windows device.
  • Page 41 Solution To transfer a project file through a USB cable, use the USB transfer cable (CA3- USBCB-01) optionally available from Pro-face. The USB cable driver may not have been installed successfully. Check if the driver has been installed successfully, according to the procedure below: •...
  • Page 42 For the installation procedure, see the next page. • Driver installation procedure If the driver has not been installed, re-install it according to the procedure below. Connect the PC and the Display through the USB transfer cable optionally available from Pro-face. 1-42 Maintenance/Troubleshooting...
  • Page 43 Problems with PC operation If the USB cable driver has not been installed, the following dialog box appears. Install the driver according to the instructions. • During USB driver installation, the following [Hardware Installation] dialog ® box may appear, depending on the Windows XP security level.
  • Page 44 Problems with PC operation Is the Ethernet cable a straight type or a cross type? Cause GP and a PC can be connected without a hub when using a straight cable. Cross cables might not be usable when employing the one-to-one connection, depending on personal computers or network cards.
  • Page 45 Problems with PC operation Has the Pass-Through Configuration Tool been run for software other than the ladder software of the connected device? Cause The Pass-Through Configuration Tool may not have been run for software other than the ladder software of the connected device. Solution Check if the Pass-Through Configuration Tool has been used and the Taskbar is mini- mized as shown below, or check if the Pass-Through Configuration Tool icon is dis-...
  • Page 46 Problems with PC operation Is the same COM port number set in the ladder software of the connected device? Cause The COM port number set in the ladder software may not match the COM port number displayed in the Pass-Through Configuration Tool. Solution Check if the COM port number in the ladder software matches the COM port number displayed in the Pass-Through Configuration Tool.

  • Page 47: Problems With Display Operation

    Problems with Display operation 1.3 Problems with Display operation 1.3.1 The touch panel (switch) does not respond Is the status LED illuminating in orange? Cause The backlight burnout detection function is activated because the backlight is nearly burnt out. Or, the power supply voltage supplied to the GP is low. Solution •...
  • Page 48 Problems with Display operation Can the GP enter offline mode? Cause If the switches do not respond even after self-diagnosis in offline mode, the GP unit may be faulty. Solution • When the GP can enter offline mode Conduct the self-diagnosis of the GP unit in offline mode to determine whether the problem is in the GP or not.
  • Page 49 Problems with Display operation 1.3.2 The touch panel (switch) of the Display does not respond to touch but another area responds instead (The panel responds when nothing is touched) Does this phenomenon occur with all switches? Cause If the switches do not respond properly even after the self-diagnosis in offline mode, the GP unit may be faulty.
  • Page 50 Problems with Display operation • When the GP cannot enter offline mode When the GP cannot enter offline mode, try the following measures. (1) The system menu used to enter offline mode may be set not to be displayed. If the system menu does not appear, select [Menu and Error Settings] in [Main Unit Settings] with GP-Pro EX and set the option for [Show System Menu] to show the system menu, and then transfer the project file again.
  • Page 51 Problems with Display operation 1.3.3 The Display does not turn ON (The initial screen is not displayed. The screen remains black.) Is the status LED turned OFF or does it illuminate in orange? Cause The backlight burnout detection function is activated because the backlight is nearly burnt out.
  • Page 52 Problems with Display operation Can the GP enter offline mode? Cause If the switches do not respond properly even after the self-diagnosis in offline mode, the GP unit may be faulty. Solution • When the GP can enter offline mode Conduct the self-diagnosis of the GP unit in offline mode to determine whether the problem is in the GP or not.
  • Page 53 Problems with Display operation Is data to turn OFF the display/backlight written in the address of the system area? Cause Data to turn OFF the display or backlight may be written in the address of the system area. Solution Check if data to turn OFF the display or backlight is written in the address of the sys- tem area.
  • Page 54 Problems with Display operation 1.3.4 An alarm sounds continuously Is an error code displayed? Cause The transferred project file may have an error, or the communication with the connected device may have a problem. Solution Check the error code. See the following sections for the description and handling method of the error code.
  • Page 55 Problems with Display operation • When the buzzer continues even after the GP is turned OFF once and turned ON again The screen data may have a problem. Try the forced setup function of GP-Pro EX to transfer the project file again. To force the transfer with GP-Pro EX, click [Transfer Project] and select [Transfer Settings] in the [Transfer Tool] dialog box.
  • Page 56 Problems with Display operation 1.3.5 Lines (streaks) appear on the screen. The screen turns white. Does the phenomenon continue when you select [Check Display Pattern] in offline mode? Cause If the position, thickness, and length of the lines remain the same on the screen for [Check Display Pattern] of [Maintenance Menu] in offline mode, the GP may be faulty.
  • Page 57 Problems with Display operation Are cross-talk patterns displayed? Cause A color STN panel and a monochrome LCD panel may produce the following phenom- ena due to the characteristics of liquid crystal panels: • Screen flickering • Uneven screen brightness • Lines appear that do not exist originally, and as they flow, they extend the existing lines (cross-talk).
  • Page 58 Problems with Display operation 1.3.6 The status LED is flashing in green. Is the logic program running? Cause If the status LED is flashing in green in logic execution mode, the logic program may have stopped. Solution • When the logic program is not necessary Disable the logic program according to the following procedure.
  • Page 59 Problems with Display operation 1.3.7 The screen flickers. Is the screen redisplayed after the screen appears? Cause The address of [Switching Control Address] (language change function) may already be in use. Solution Disable the language change function if it is not necessary. If the language change func- tion is necessary, check if the set address is already is use.

  • Page 60: Problems With Communication With Connected Devices

    Problems with communication with connected devices 1.4 Problems with communication with connected devices 1.4.1 Communication fails on all screens Is an error code displayed on the GP? If communication fails on all screens, first check the error code displayed on the screen. Error code RHAA070:PLC1:The cable has been disconnected or the target has been...
  • Page 61 Problems with communication with connected devices Is an error starting with RHAA067 to RHAA070 displayed? Cause Errors starting with RHAA067 to RHAA070 are displayed when there is a problem with the RS-232C/422/485 communication. Solution (1) From [System Settings Window] of GP-Pro EX, select [Peripheral Settings] and then [Device/PLC Settings].
  • Page 62 Problems with communication with connected devices Is an error starting with RHAA065 and RHAA066 displayed? Cause Errors starting with RHAA065 and RHAA066 are displayed when there is a problem with the Ethernet communication. Solution (1) If the PC is located in a network, send the PING command to the GP and connected device and check whether they reply.
  • Page 63 Problems with communication with connected devices (3) Set the GP in offline mode, select [Device/PLC Settings] of [Peripheral Settings], and also check that the communication settings are set properly by referring to the “GP-Pro EX Device/PLC Connection Manual” again. Example: When A series Ethernet manufactured by Mitsubishi Electric corporation is used Also, check the IP addresses specified for the connected device and GP by referring to the following sections.
  • Page 64 Problems with communication with connected devices Is an error starting with RHAA036 to RHAA039 displayed? Cause Errors starting with RHAA036 to RHAA039 are displayed when an address outside of the specified range is used. Solution The addresses of an unsupported connected device may be used by the parts on the screen or scripts.
  • Page 65 Problems with communication with connected devices 1.4.2 Communication fails on specific screens Is an error code displayed on the GP? If communication fails on specific screens, first check the error code displayed on the screen. Error code RHAA070:PLC1:The cable has been disconnected or the target has been powered off Typical error No.
  • Page 66 Problems with communication with connected devices Solution Follow the procedure below to check the addresses used on the screen on which an error occurred. (1) With GP-Pro EX, open the screen on which an error starting with RHAA036 to RHAA039 occurred.
  • Page 67 Problems with communication with connected devices 1.4.3 Communication is slow Is the traffic between the Display and connected device heavy? Cause When the GP tries to read/write the address data of many connected devices simulta- neously, the traffic increases and the communication requires more time. This may result in the slow response of the Display switches or a slow speed when updating the value in the Data Display.
  • Page 68 Problems with communication with connected devices After the communication speed is changed, the project file must be transferred again. You also need to change the communication speed of the connected devices accord- ingly. • The range of the available communication speed varies depending on the connected device.
  • Page 69 LS9527 32nd PLC of Driver 4 • The GP3000 series allows the assignment of up to 4 drivers to one GP, and one driver allows the connection of up to 32 devices, which may vary depending on the type of the connected device.
  • Page 70 Problems with communication with connected devices 1.4.4 Communication stops intermittently Is the communication line affected by noises? Cause If the communication line is affected by noises, the communication appears to slow down because it is interrupted frequently. Solution Monitor the value of the communication time and check the communication line to con- firm whether the communication line is affected by noises.
  • Page 71 LS9527 32nd PLC of Driver 4 • The GP3000 series allows the assignment of up to 4 drivers to one GP, and one driver allows the connection of up to 32 devices, which may vary depending on the type of the connected device.
  • Page 72 Problems with communication with connected devices • Checking the load to the screen update operation There are addresses called the LS Area in the GP and LS2036 in the LS Area stores the display scan time (time required for screen update operation; Unit: ms). Monitor the value stored in this address to check whether the load on the screen update operation is heavy.

  • Page 73: Problems With Communication With I/O Units

    GP or not. • For more details, refer to the settings guide. “2.14.2 When the DIO board type GP3000 series is used u I/O Driver (I/O Monitor)” (page 2-110) 1. Enter offline mode and touch [Peripheral Settings] in the item change over buttons.
  • Page 74 Problems with communication with I/O units Do the internal terminals of the GP operate properly? You need to prepare a loopback cable to check the internal terminals. Prepare the loopback cable according to the following instructions. Preparing the loopback cable The wiring of the loopback cable is as follows: •...
  • Page 75 [NG] is displayed. The connection can be checked based on this result. • For more details, refer to the settings guide. “2.14.2 When the DIO board type GP3000 series is used u I/O Driver (I/O Check)” (page 2-109) 1. Enter offline mode and touch [Peripheral Settings] in the item change over buttons.
  • Page 76 Problems with communication with I/O units 1.5.2 FLEX NETWORK unit cannot operate properly Refer to the manual for the unit. If communication fails with the FLEX NETWORK unit, refer to “Problem and Solutions” in each manual for the unit. Unit Manual name FLEX NETWORK Flex Network Analog Unit User Manual...
  • Page 77 PROFIBUS Slave Unit Is an error message displayed? Cause Communication cannot be established with the GP3000 Series PROFIBUS Slave Unit when an error messages appears on the Display. Solution • For details about the error messages, refer to the following page.
  • Page 78 Problems with communication with I/O units Is the “ERR LED” illuminating? Cause If the “ERR LED” illuminates, the communication may not be established due to any of the following improper network settings: • Transmission path is broken. • The master cannot be used. •...
  • Page 79 Problems with communication with I/O units 1.5.4 An image does not appear when using the VM unit. Does an image appear in offline mode? Cause If an image does not appear in offline mode, the VM unit may not be properly connected to the Display.
  • Page 80 Problems with communication with I/O units 1.5.5 Communication fails with the DeviceNet (Slave) unit Is an error message displayed? If any of the following error messages appears on the Display, the DeviceNet unit may not be properly recognized. “0x47RHxx071 (Node Name): The extend unit (Unit Name) is not imple- mented.”...
  • Page 81 Problems with communication with I/O units Is the LED indicating an error? Cause The DeviceNet unit may not be properly connected or set, or the GP unit may have a problem. Solution Check the status of the following LEDs and correct the problem accordingly. LED status Things to be checked next DeviceNet con-...
  • Page 82 Problems with communication with I/O units 1.5.6 Communication fails with the EX module Is an error message displayed? If any of the following error messages appears on the Display, the EX module may not have been properly recognized. “RGEF52 I/O board init. error” Cause A project file created by GP-Pro EX Ver.2.00 or later may not have been transferred to the Display.
  • Page 83 Problems with communication with I/O units • If the EX module is not properly connected (1) Turn OFF the LT. Reconnect the extension connector with attention to the connection. Check if any connector pins are bent or broken before connecting. (2) If the communication still fails with the EX module after performing the solution above, select [Peripheral Settings], [I/O Driver], [EXM Driver], and then [I/O Monitor] in offline mode.
  • Page 84 Problems with communication with I/O units 1.5.7 USB transfer cable is not recognized. Is the USB transfer cable connected? Cause The USB transfer cable may not have been correctly connected. Solution Reconnect the USB transfer cable or reboot the PC. Connect the USB transfer cable directly to the USB port, not to a USB hub.
  • Page 85 To use a USB-Serial (RS-232C) conversion cable, you need to transfer a project file cre- ated by GP-Pro EX Ver.1.10 or later (same applies to the version of the transfer tool) to the GP3000 Series in advance. Solution • When a project file created by GP-Pro EX Ver.1.10 or later is transferred Select [Transfer Setting], [Transfer System], and then [Forced] to transfer the project file according to the following section.
  • Page 86 Is the USB-Serial (RS-232C) conversion cable directly connected to the Display? Cause If the cable is directly connected to the Display, it may not be the cable that Pro-face rec- ommends, or the modem settings may be incorrect. If the USB-Serial (RS-232C) con- version cable is connected to the USB hub, electric power from the USB hub may not have been sufficient.

  • Page 87: When An Error Message Is Displayed (Error Code List)

    When an error message is displayed (Error code list) 1.6 When an error message is dis- played (Error code list) When an error message is displayed, use the following table to find the description and handling method based on where, when and what kind of error is displayed. Where When Error type...
  • Page 88 When an error message is displayed (Error code list) Where When Error type Description/Handling method GP screen Communication with the RHxx + 3- “1.6.2 Display-related errors u Errors displayed when communication fails” connected device fails digit number (page 1-130) During runtime processing RAAA + 3- “1.6.2 Display-related errors u Errors starting with RAAA (Application errors)”...
  • Page 89 When an error message is displayed (Error code list) 1.6.1 Software (GP-Pro EX)-related errors Errors displayed during installation GP-Pro EX Error Message Cause and Solution Reference This OS (Operating System) is Confirm that the installation environ- GP-Pro EX Refer- ence Manual not adequate to run GP-Pro ment (OS) is compatible with the GP- “3.2.1 Required...
  • Page 90 When an error message is displayed (Error code list) Installation confirmation Error Message Cause and Solution Reference To execute installation, Win- Touch the [OK] button to install Win- dows Installer 3.1 is required. dows Installer. After installing Windows Installer, your computer will restart.
  • Page 91 When an error message is displayed (Error code list) GP-Pro EX startup failure Error Message Cause and Solution Reference Could not launch the installer Configuration of the installer is incor- of GP-Pro EX rect. GP-Pro EX Install the program from the GP-Pro Installation Guide EX CD.
  • Page 92 When an error message is displayed (Error code list) WinGP SDK startup failure Error Message Cause and Solution Reference Could not launch the installer Configuration of the installer is incor- of WinGP SDK rect. GP-Pro EX Install the program from the GP-Pro Installation Guide EX CD.
  • Page 93 When an error message is displayed (Error code list) Errors displayed during screen creation Project Converter Error Message Cause and Solution Reference As a result of conversion, A single script contains too many char- more than 30000 characters acters. After dividing the script into exist.
  • Page 94 When an error message is displayed (Error code list) Address Block Conversion Error Message Cause and Solution Reference An error occurred during Redo the [Convert Addresses] utility GP-Pro EX Refer- Address Block Conversion. settings. Follow the procedure and do ence Manual “5.6.2 Conversion has been the settings again.
  • Page 95 When an error message is displayed (Error code list) D-Script Error Message Cause and Solution Reference Unable to save because User-defined functions cannot call user-defined function has a each other. Check the functions to call. GP-Pro EX Refer- circular-reference. Please ence Manual correct the reference.
  • Page 96 When an error message is displayed (Error code list) Error Message Cause and Solution Reference Import operation failed. GP-Pro EX Refer- The import file is not an alarm data ence Manual Invalid file format. file. Specify an alarm data file. “19.9.1 Common Otherwise, the [File Type] setting may (Alarm) Settings...
  • Page 97 When an error message is displayed (Error code list) Error Message Cause and Solution Reference Line {0}: [{1}] The valid val- GP-Pro EX Refer- The specified value is out of the setting ence Manual ues are [0, 1] range. Specify a correct value and then “19.9.1 Common execute import.
  • Page 98 When an error message is displayed (Error code list) Error Message Cause and Solution Reference Line {0}: [{1}] Invalid color The specified value is out of the setting mode. range. Specify a correct value and then Range: execute import. 0 :65536 Colors, No Blink 2 :16384 Colors, 3-Speed Blink 4 :4096 Colors, 3-Speed...
  • Page 99 When an error message is displayed (Error code list) Error Message Cause and Solution Reference Failed to read because the Couldn’t read because the target file is target file has a different for- damaged or it has a different format. mat.
  • Page 100 When an error message is displayed (Error code list) Text Table Error Message Cause and Solution Reference This part exceeds the maxi- GP-Pro EX Refer- Make sure that the no. of characters ence Manual and the no. of rows in the text to be mum number rows and char- “15.7.3 Text Table pasted are within the range.
  • Page 101 When an error message is displayed (Error code list) Symbol Variable List Error Message Cause and Solution Reference Cannot delete the target GP-Pro EX Refer- Change the symbol registered in parts ence Manual “5.9 symbol because it is currently to another symbol (or address) and Registering in use.
  • Page 102 When an error message is displayed (Error code list) Template Error Message Cause and Solution Reference Failed to read the target tem- Select a different template. — plate. Duplicate Error Message Cause and Solution Reference Failed to create the specified GP-Pro EX Refer- Delete unnecessary parts, if any, and ence Manual “5.15.1...
  • Page 103 When an error message is displayed (Error code list) Data Limitation Error Message Cause and Solution Reference Project exceeds data limit. “1.6.1 Software You can save the data with the error, (GP-Pro EX)- Unable to send the project to but you cannot transfer it to the main related errors n the display unit.
  • Page 104 When an error message is displayed (Error code list) RPA Function Error Message Cause and Solution Reference Invalid Remote Access Key GP-Pro EX An invalid RPA function key code has Reference Manual Code. been specified. Enter a correct key “36.3.2 Setup code in the relevant field.
  • Page 105 When an error message is displayed (Error code list) Errors displayed during error check When a screen is created Error Screen Error Message Handling method Reference ID/No./Line 1000 Peripheral Ports settings are Confirm the peripheral device GP-Pro EX Refer- duplicated. Check with the ! mark in the Port Settings ence Manual...
  • Page 106 When an error message is displayed (Error code list) Error Screen Error Message Handling method Reference ID/No./Line 1008 Sound Set- Sound data cannot Delete sound data. tings be used with the selected display unit. Please remove GP-Pro EX Refer- the sound data from ence Manual “1.3 the project.
  • Page 107 When an error message is displayed (Error code list) Error Screen Error Message Handling method Reference ID/No./Line 1503 Font The specified font Add the font using “Font Set- GP-Pro EX Refer- has not been regis- tings” in the system settings or Settings ence Manual “6.4 tered in “Fonts for...
  • Page 108 When an error message is displayed (Error code list) Error Screen Error Message Handling method Reference ID/No./Line Global D-Script ∗∗∗ Refer to the comments dis- 1509 Global D- invalid expression. played in the [Message Area], Script GP-Pro EX Refer- use the Tool Box and the Built- ence Manual in Functions, and make sure to “20.8.1 D-Script/...
  • Page 109 When an error message is displayed (Error code list) Error Screen Error Message Handling method Reference ID/No./Line 1605 Screen data size is Make sure the data capacity GP-Pro EX Refer- too big. per screen does not exceed ence Manual 1MB by separating the parts “5.15.1 Restric- on different screens.
  • Page 110 When an error message is displayed (Error code list) Error Screen Error Message Handling method Reference ID/No./Line Make sure to only place 1 1616 Each screen is lim- Special Data Display (CSV ited to 1 Show CSV parts (Special Data display feature) on the screen.
  • Page 111 When an error message is displayed (Error code list) Error Screen Error Message Handling method Reference ID/No./Line 1627 Each screen is lim- Make sure to only place 1 GP-Pro EX Refer- keypad (call screen with a reg- ited to one keypad. ence Manual istered keypad) on the screen.
  • Page 112 When an error message is displayed (Error code list) When a logic program is created • Instruction operand errors Error Error Message Cause and Solution 2000 ∗∗∗Not an array. Delete the reference to An array element is specified in a non-array variable.
  • Page 113 When an error message is displayed (Error code list) Error Error Message Cause and Solution 2500 Logic is currently disabled. Enable? Although logic programs are disabled ([Disable] is set), there is a logic program(s) written in the project. When [Disable] is selected, the logic program written in the project does not run.
  • Page 114 When an error message is displayed (Error code list) Error Error Message Cause and Solution 3004 The number of nested branches The number of branch levels (nested branches) exceeds the maximum. Reduce the exceeds 25. Reduce the number of branch levels branching.
  • Page 115 When an error message is displayed (Error code list) Error Error Message Cause and Solution 3206 PBR corresponding instruction PBC A PBC instruction corresponding to a PBR cannot be found. Add instruction instruction cannot be found.When setting PBC PBC. instruction, set one PBR instruction whose oper- and S1 is set to the higher hierarchical level (than that of the PBC instruction).
  • Page 116 When an error message is displayed (Error code list) Error Error Message Cause and Solution 3406 ∗∗∗ Cannot use a constant in the You cannot set a constant in operand D1. Specify data other than a constant type. operand. Specify different data. (∗∗∗...
  • Page 117 When an error message is displayed (Error code list) Error Error Message Cause and Solution 3418 ∗∗∗Operand must be an array ele- Operand S1 or D1 has elements other than a bit, integer, float, or real array element or a system ment.
  • Page 118 When an error message is displayed (Error code list) Error Error Message Cause and Solution 3428 Operand data types do not match. Operand S2 (or S3, S4, S5) and other operands Data types must be the same. have different data types. Set the same data type for all operands.
  • Page 119 When an error message is displayed (Error code list) Error Error Message Cause and Solution 3601 There are no instructions on branch. There is a branch with no instructions. If this is set on purpose, it presents no problem. If there is Confirm the logic.
  • Page 120 When an error message is displayed (Error code list) • Other errors [I/O setting] Error Error Message Cause and Solution There are multiple I/O drivers which are set up 4500 Multiple I/O drivers are set up with the Master attribute. with the Master attribute.
  • Page 121 When an error message is displayed (Error code list) Error Error Message Cause and Solution 2023 Too many date variables. The total number of retentive date variables exceeds the number specified for retentive in the retentive/volatile setting. 2024 Too many volatile date variables. The total number of volatile date variables exceeds the number specified for volatile in the retentive/volatile setting.
  • Page 122 When an error message is displayed (Error code list) Errors displayed during simulation Error Message Cause and Solution Reference Please stop and exit the simu- The user tried to close the Editor dur- GP-Pro EX Refer- ence Manual lation to continue. ing simulation.
  • Page 123 • Make sure that the type of cable is cor- rect. [USB] • Make sure that the USB cable is made by Pro-face. • Make sure that the driver is installed. Invalid password The password that you have entered is GP-Pro EX Refer- incorrect.
  • Page 124 When an error message is displayed (Error code list) Error Message Cause and Solution Reference Failed to connect to the dis- Either a cable is loose, or you are using GP-Pro EX Refer- play unit. an unsupported main unit. Confirm the ence Manual “33.2 Transferring cable’s type and connection, and make...
  • Page 125 Make sure the CF-card can be used — (you may not be able to access CF- cards not made by Pro-face). The project does not match The transfer source project and the GP-Pro EX Refer- the defined display unit.
  • Page 126 When an error message is displayed (Error code list) Error Message Cause and Solution Reference File required for transferring A file needed for transfer is damaged GP-Pro EX Refer- not found. or does not exist on the hard drive. ence Manual “33.10.5 Install- Reinstall the transfer tool.
  • Page 127 When an error message is displayed (Error code list) Error Message Cause and Solution Reference Unable to transfer. Target The type of Fonts which is registered types are different. did not match.Download a correct — runtime system or protocol by using USB or LAN.
  • Page 128 When an error message is displayed (Error code list) Errors displayed during online monitoring of the logic program The following error messages are displayed when a logic program (project file) cannot be transferred from the Display for the purpose of monitoring it on the PC side (during online monitoring).
  • Page 129 When an error message is displayed (Error code list) Error Message Cause and Solution Reference Unable to copy as WinGP is GP-Pro EX Refer- If you try to execute the copy operation ence Manual running. when WinGP is active, this error mes- “37.3.2 Setup sage appears.
  • Page 130 When an error message is displayed (Error code list) 1.6.2 Display-related errors Common to all Display models Errors displayed when communication fails The following error messages are displayed when there is a problem in the communica- tion with the connected device (PLC, etc.). •...
  • Page 131 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Countermeasure RHxx012 (Driver Name): UDP An error occurred when UDP If UDP port number is over- Port number is over- port number of touch panel lapped, please allocate differ- lapped side is overlapped.
  • Page 132 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Countermeasure RHxx038 (Node Name): Error Device/PLC cannot recog- (1)Please check the manual has been responded nize the Read request of the of device/PLC in use for for device read com- address set on the display the detail of receiving...
  • Page 133 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Countermeasure RHxx040 (Node Name): Ille- An error occurred on device/ Please check that the com- gal response for ini- PLC side munication settings or the tial communication connected device settings command...
  • Page 134 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Countermeasure RHxx053 (Node Name): You The Protocol driver detected (1)Please check the manual cannot read the write read-out of the read only of device/PLC in use for only device address, or write-in of the the detail of receiving...
  • Page 135 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Countermeasure RHxx067 (Node Name): The causes could be the fol- (1)Please check if the com- Response timed out lowing: munication settings of for initial communi- (1)The communication set- display unit side and cation command...
  • Page 136 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Countermeasure RHxx072 (Node Name): Since A read request was made A read request was made a buffer was insuffi- through sampling, extended through sampling, extended cient, the read D-script, Pro-Server EX, etc.
  • Page 137 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Countermeasure RHxx085 (Node Name): Too A read operation was contin- Check if a D-script or other many requests to ued at timing which exceeds setting has been specified read.
  • Page 138 When an error message is displayed (Error code list) The setting range of the bit addresses to control whether to execute or to stop the com- munication scan is the internal device address’ LS9550 to LS9557. Each device/ PLC address starting from Bit 0 is assigned sequentially to each driver’s device/PLC starting from the first unit.
  • Page 139 When an error message is displayed (Error code list) Errors starting with RAAA (Application errors) Error No. Error Message Cause and Solution Reference RAAA001 No project data GP-Pro EX Refer- No project file exists. ence Manual exists. (Transfer a Transfer a project. “33.2.2 Transfer project.) Process n Trans-...
  • Page 140 RAAA010 The CF card has not The CF card cannot be accessed. been inserted, or the Check if the CF card is inserted or if GP3000 Series CF card hatch is Hardware Manual the CF hatch can close. Insert the CF open.
  • Page 141 Due to the low voltage of the backup lithium battery, the backup SRAM’s data is erased, and the clock data will not be correctly kept. GP3000 Series Supply enough power to the GP and set Hardware Manual the clock data again. The battery requires...
  • Page 142 RAAA102 Failed to read from Failed to read from the device/PLC. the Device/PLC. Confirm the connection status, such (XXXX) as whether the communication cable GP3000 Series Hardware Manual is disconnected, etc. The part name is entered in the parentheses. RAAA103 The specified The designated address is incorrect.
  • Page 143 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Reference RAAA121 D-Script Error Functions in the D-Script are nested (These functions are to 10 levels or more. nested to 10 levels Reduce the levels in the “if” and GP-Pro EX Refer- or more.) “loop”...
  • Page 144 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Reference RAAA134 Global D-Script Error An incompatible function was found (An expression in the project data’s Global D-Script. exists, that is not — Update the runtime’s version. supported by this version.) RAAA135 Global D-Script Error...
  • Page 145 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Reference RAAA145 The Extended D- There is an error in the used GP-Pro EX Refer- Script has an error. ence Manual Extended Script. Check the com- “Chapter 21 Com- mands’...
  • Page 146 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Reference RAAA157 Cannot put the The connected device (main PLC) Device/PLC into offs- assigned to the system start device GP-Pro EX Refer- can state when the address has been set to off-scan ence Manual system start device...
  • Page 147 When an error message is displayed (Error code list) Errors starting with RAAE Error No. Error Message Cause and Solution Reference RAAE001 Unable to restore If the history data file is damaged, the history data. checksum of the history data file does not match, and the previous history —...
  • Page 148 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Reference RAAE006 Recent history data If the volume of the stored history is too big. Restoring data file is larger than the size speci- previous history fied in GP-Pro EX, and the previous data.
  • Page 149 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Reference REAA018 Attempted to access An attempt was made to access a a device outside the device outside the address range.Be — address range (XXX) sure to use the address in the device range.
  • Page 150 When an error message is displayed (Error code list) Error Message Affected Files Cause Start up Error : Runtime Start Errors occurred during the GP sys- tem’s startup: • Default font load error • User font load error. Try a forced transfer of the project file.
  • Page 151 When an error message is displayed (Error code list) At startup of WinGP Error Message Cause and Solution Reference Unable to load file [Root- If the rootFrame.dll file is damaged or Frame.dll]. does not exist, this error message GP-Pro EX appears.
  • Page 152 When an error message is displayed (Error code list) When the DIO board type GP3000 series is used I/O driver errors Error No. Error Message Cause and Solution RGE∗002 Illegal Parameter The data type of the symbol variable assigned to the I/O is illegal.
  • Page 153 When an error message is displayed (Error code list) Runtime error The following error messages are displayed while the logic program is running. Error No. Error Message Cause and Solution RGAA001 Watchdog error The possible causes are that the operation has entered an endless loop in the program, or that the program uses many instructions which wait for logic pro- grams.
  • Page 154 When an error message is displayed (Error code list) Errors displayed with the LT3000 series I/O driver errors • When the STD driver is used: Any of the following error messages appears depending on the result of the I/O moni- toring of the module connected to the STD driver.
  • Page 155 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Bit/Word mismatch The terminal setting is invalid. (The variable type setting in the module does not match.) The project file may not have been transferred successfully.
  • Page 156 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution I/O RAM error An error occurred with the I/O board system RAM. The project file may not have been trans- ferred successfully. Transfer the project file again. If this error persists, the GP unit may be faulty.
  • Page 157 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Word write error The system failed while writing integer-type terminal data. The project file may not have been transferred successfully. Transfer the project file again. Bit write error The system failed while writing bit-type termi- nal data.
  • Page 158 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Too many mod. settings The number of modules is invalid. (The num- ber of terminals is excessive.) The project file may not have been transferred successfully. Transfer the project file again.
  • Page 159 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution I/O board init. error The system failed during I/O board initialization. The project file may not have been transferred successfully. Transfer the project file again. If this error persists, the GP unit may be faulty.
  • Page 160 When an error message is displayed (Error code list) Error No. Error Message Cause and Solution Module comm. setting Difficulties in transmission data. The module may not be properly connected. Connect the module properly, and turn ON the power switch again. The GP unit may be faulty. Please contact your local GP distributor.
  • Page 161 When an error message is displayed (Error code list) Errors displayed with the LT-3000 series Error Message Cause and Solution Reference ID on I/O board does not The I/O board cannot be normally rec- match. ognized. The I/O board may have a fault.
  • Page 162 This chapter describes errors that appear on the Display when using an expansion unit. When the GP3000 Series DIO board type is used Refer to the following section: “1.6.2 Display-related errors n When the DIO board type GP3000 series is used” (page 1-152) When the FLEX NETWORK unit is used If an error appears when using the FLEX NETWORK unit, please check the Error code list in the manual of a relevant unit.
  • Page 163 When an error message is displayed (Error code list) When the DeviceNet (Slave) unit is used Error No. Error Message Handling method RHxx128 Error During Initialization of Inter- The unit may be faulty. Check the module. face Module RHxx129 Illegal Initialization Parameter Decrease the size of input or output area in the device/PLC settings and the unit settings.

  • Page 164: If The Problem Still Continues

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