EVVA AirKey System Manual
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Summary of Contents for EVVA AirKey

  • Page 1 System manual...
  • Page 2: Table Of Contents

    3.7.2 Installing coding stations: See Section 4.5 ..........18 Emergency power device ................18 Commissioning ....................20 Installing the AirKey app ................20 Registering to the AirKey online administration ..........20 Login ......................23 Interactive help ..................24 Installing coding stations ................24 Add credit ....................29 Creating persons ..................30 4.7.1...
  • Page 3 4.10 Installing locking components ..............46 4.10.1 AirKey cylinders, hybrid cylinders, lever cylinders and padlocks ....46 4.10.2 AirKey wall readers ................46 4.11 Adding locking components ..............47 4.11.1 Adding locking components using the smartphone ........47 4.11.2 Adding locking components using coding stations ........50 4.12...
  • Page 4 5.5.7 Assigning locking components to areas ..........88 5.5.8 Cancelling locking component assignments to an area ......90 5.5.9 Deleting area ..................91 5.5.10 Authorisation overview ...............91 5.5.11 Maintenance tasks ................93 5.5.12 Customer details – locking chart ............94 Media & persons ..................96 5.6.1 Overview of persons ................96 5.6.2 Creating persons: See Section 4.7 ............97...
  • Page 5 Entering PIN codes ................. 128 Encoding media ..................129 Authorisation protocol ................130 AirKey app settings ................131 6.9.1 AirKey app settings on Android smartphones ........131 6.9.2 AirKey app settings on iPhones ............131 6.9.3 Adjusting the hands-free range ............132 6.9.4...
  • Page 6 "faulty" ....................174 8.8.3 Removing faulty locking components using smartphones....... 177 8.8.4 Removing faulty locking components using the AirKey online administration 8.8.5 Revoking maintenance tasks for repair options ........179 Emergency media ..................180 Issuing emergency media ................ 180 10 Working with several access control systems ...........
  • Page 7 Locking component has trouble identifying or is unable to detect media ..200 15.3 Media no longer identified ..............200 15.4 Unable to unscrew the thumb turn of an AirKey cylinder ......201 15.5 Locking component indicates "Hardware error" ........201 15.5.1 AirKey cylinders ................
  • Page 8: Introduction, Overview

    General legal notes EVVA concludes the contract on the use of AirKey and Xesar exclusively on the > basis of its General Terms of Business (EVVA-GTB) as well as its General Licensing Conditions (EVVA-ALB) with regards to the software for the product.
  • Page 9: Evva Support

    EVVA access control systems and can fall back on qualified specialist expertise in this area. Use the EVVA online form for certain types of support requests. We currently provide the online form for the following situations: You have exceeded the maximum attempts to enter credit codes.
  • Page 10: Signs And Symbols

    Signs and symbols Throughout the system manual, sequences of commands, individual commands or buttons are illustrated as follows. Example: Main menu Media & persons -> Create person or buttons, such as Save. Warning, risk of material damage in the event of non-compliance with the corresponding safety measures.
  • Page 11: System Architecture

    System architecture The following figure provides an overview of AirKey locking components and their communication methods. This is followed by descriptions of the individual components. Figure 1: System architecture All transferred data is secured as end-to-end data according to the most recent encryption standards, encrypted from EVVA servers to locking components.
  • Page 12: Locking Components

    AirKey cylinders are battery-operated locking components. They are certified for indoor and outdoor use. Depending on the specific requirements, AirKey cylinders may also be suitable for use in areas that are critical to security. AirKey cylinders boast mechanical protection from vandalism and manipulation. AirKey cylinders are suitable for installation...
  • Page 13: Airkey Hybrid Cylinder

    The required data sheet as well as the product catalogue is available on our homepage in the download section: https://www.evva.com/en/downloads/. The AirKey hybrid cylinder has an optical and an acoustic signal. The explanation of the various signals can be found under Locking components signals.
  • Page 14: Airkey Lever Cylinder

    The required data sheets as well as the product catalogue are available on our homepage in the download section: https://www.evva.com/en/downloads/. The AirKey lever cylinder has an optical and an acoustic signal. The explanation of the various signals can be found under Locking components signals.
  • Page 15: Airkey Wall Readers

    AirKey wall readers are connected to the AirKey control unit using CAT5 cables (max. 100 m, loop max. = 2 Ohm) to supply them with power. The AirKey control unit is supplied with power by the mains adapter and in the event of a power cut it features a data buffer for a maximum of 72 h, providing the AirKey control unit had previously been in operation for a minimum of six hours.
  • Page 16: Airkey App

    EVVA provides the AirKey app in the Google Play store/Apple App Store free of charge. The AirKey app is required to operate locking components with your smartphone. You can also use your smartphone to add or update locking components and media to your access control system.
  • Page 17: Airkey Media

    > Internet port 443 must be available > You require a valid e-mail address to register an AirKey access control system. EVVA KeyCredits KeyCredits are required to operate access control systems, for instance to assign or change access authorisations. KeyCredits are available either on the basis of quantity as quantity...
  • Page 18: Coding Station

    All locking components feature an interface at the front of the locking component, below the EVVA logo. Slightly press towards the inside on the left-hand side of the logo (near the "E") and fold out on the right-hand side (near the "A") to access it. The installed interface is intended for emergency power supply only and it is not required as part of normal operation.
  • Page 19 Please note that the AirKey wall reader cannot be supplied with power using the emergency power device, it is supplied with power using an external power supply in combination with the AirKey control unit.
  • Page 20: Commissioning

    Follow the AirKey app installation instructions on your smartphone. > Registering to the AirKey online administration Register with EVVA using a valid e-mail address to be able to use the AirKey online administration. Open the following page in your browser: https://airkey.evva.com.
  • Page 21 Complete the fields in the registration screen and register to AirKey. Select Business customer or Private customer. > Complete the fields in the form. > Fields highlighted by * are mandatory fields. Solve the Captcha . > Activate the tick box using the...
  • Page 22 The access control system automatically generates one user ID and one registration link and sends it to the e-mail address you stated as part of a registration e-mail. Open your e-mail client. It will contain an e-mail from EVVA AirKey with the >...
  • Page 23: Login

    You have now completed the registration process and your access control system has been activated successfully. You can now log on at any time on the AirKey online administration login page. All you need is the user ID from the registration e-mail and the previously defined AirKey password.
  • Page 24: Interactive Help

    You can browse forwards and backwards within the interactive help file. Figure 10: Interactive help – topping up credit You can also close the interactive help file and get to know the AirKey online administration using the system manual.
  • Page 25 Figure 12: Installing and starting AirKey coding stations After having clicked the link you have 60 seconds to open the AirKey.jnlp file (see continue step). If the system times out, you must repeat the installation from this step.
  • Page 26 Figure 16: AirKey icon in the taskbar The coding station application can also be installed and configured without AirKey online administration, for example via the command line. (This option requires advanced IT knowledge, especially working via the command line.) Save the coding station application via the link >...
  • Page 27 <VALUE>: Changes the configuration directory to the specified value. The default configuration directory depends on the operating system used (example Windows: %USERPROFILE%\.airkey). The parameter must already be set at the start of the coding station application. • -help: Opens the help and describes all possible parameters.
  • Page 28 Figure 21: List of coding stations command line The coding station application is automatically quit upon shutting down the computer. Create an application shortcut to the AirKey.jnlp-File and save it in the Auto start folder. Adding and removing locking components to a locking system as well as the...
  • Page 29: Add Credit

    Updates of media and locking components are also possible after logging out of the AirKey online administration or when the browser has been closed. Configuring the local coding station application Right-click the AirKey icon to open the corresponding context menu.
  • Page 30: Creating Persons

    The screen shows an overview of your current credit and any previous top ups. > Click the Add credit button.  > Figure 24: Add credit Enter the code you uncovered by scratching the KeyCredit-Card in the "Add > credit" application window. Figure 25: Entering credit codes Click Add credit.
  • Page 31 Alternatively, go to the Home screen and select the Persons -> Create person > tile. You can also select Media & persons -> Create person in the left-hand > navigation bar Or select the "Send a Key" button and click Create new. This function allows >...
  • Page 32: Importing Personal Data

    Figure 29: Importing person lists The parameters of the personal data table are identical to the Creating persons section in the AirKey online administration i.e., column A is the first name , column B is the last name column C is the ID , etc. The CSV file is imported into the AirKey online ,...
  • Page 33 Figure 30: Importing persons – persons list Figure 31: Importing persons – fields on the persons list CSV file properties with personal data for import: The first row is always ignored. For this reason, we recommend you enter the field >...
  • Page 34 A person to be imported is shown as a person that is already available ( icon) if > the first name + last name + ID (fields 1-3) combination already exists in the AirKey online administration, even if the remaining fields (fields 4-13) are different. These persons are not imported.
  • Page 35 Excel sheet. If this column were formatted as digits, leading characters, such as "+" and "0" (zero) would be lost during the conversion. However, spaces within the telephone number are permitted as they boost the legibility in the AirKey online administration.
  • Page 36 Open the file you created (*.txt) using a text editor. As standard, Windows™ uses > Editor program. Tab is the separator in the Unicode text file. All tabs must be replaced by semicolons > (;). For this purpose, initially highlight a tab between two fields and copy it. Figure 34: Text file in "Editor"...
  • Page 37 This process creates a CSV file that can then be imported to AirKey online admi- > nistration. You can directly open the CSV file using Excel. Do NOT make any changes to the CSV file in Excel as the file would then not be saved in UTF-8 format! For instance, open the file in the Editor and subsequently save it there after having carried out any minor, retrospective changes to the personal data.
  • Page 38: Creating Smartphones

    Click Close. > Figure 39: Importing persons – result The AirKey online administration automatically forwards you to the overview list of > persons. Assign the desired access authorisations to the corresponding persons individually > using the familiar process described in Assigning media to persons.
  • Page 39 Enter the smartphone’s telephone number (starting with "+" and the two digits of > the country calling code). Click Add medium . > Figure 41: Creating new media An error message will appear if the telephone number is invalid or the telephone number has already been created.
  • Page 40 PIN code: Shows the status of whether PIN code protection is on or off in the > AirKey app of this particular smartphone. If it is active and the person has forgotten their PIN code, you can reset it here.
  • Page 41: Registering Smartphones

    For iOS smartphones, tap Registration code already received to skip entering the phone number and go to entering the registration code. Figure 45: AirKey app – adding access control systems iOS Enter the registration code you received from the access control system >...
  • Page 42: Send A Key" Function

    In this event, please contact the access control system administrator from whom you received the registration code. If users delete the AirKey app or app data, there is the option to once again assign authorisations that had already been granted to the smartphone without using additional credits.
  • Page 43 Click Continue once you have completed all mandatory fields. A text message is > immediately sent to the corresponding user containing a link to the AirKey app to register for an access control system. Figure 49: "Send a Key" – creating persons Depending on the smartphone’s network availability it may take some time...
  • Page 44 After opening the link from the SMS with AirKey, the registration is automatically > started and executed. Figure 51: Registration successful Proceed as follows if you have not yet installed the AirKey app on the smartphone: Click the link in the text message (SMS) and install the app on the >...
  • Page 45 Figure 52: Enter phone number iOS You will receive another SMS. Stay in the AirKey app and select the > eight-digit registration code that will be displayed above the keyboard. Figure 53: Registration code iOS If the eight-digit registration code is not displayed as a suggestion,...
  • Page 46: Installing Locking Components

    4.10.2 AirKey wall readers Please note the assembly manual enclosed in the packaging to assemble the AirKey wall reader. Our homepage additionally provides a drilling template or the assembly video at https://www.evva.com/en/airkey/website/.
  • Page 47: Adding Locking Components

    Connect . Figure 55: AirKey app – connecting to components (using NFC for Android smartphones/using Bluetooth for Android smartphones/using Bluetooth for iPhones)
  • Page 48 Figure 56: AirKey app – connecting to components Hold the smartphone to the locking component in factory state or select the > corresponding locking component from the displayed component list within range. The smartphone establishes a connection to the locking component.
  • Page 49 Figure 59: AirKey app – adding locking components Android/iPhone Tap Add. > Now once again hold the smartphone to the locking component to complete the >...
  • Page 50: Adding Locking Components Using Coding Stations

    The locking component appears in the locking components overview list in the AirKey online administration. If the GPS coordinates were determined when the locking component  was added, they are available in the locking component’s section of the online administration in the Details tab in the "Door" section.
  • Page 51 Figure 63: Adding locking components/no coding station Select Component in factory state. > Click Continue. > Enter the door designation in the following dialogue window and click Continue. > Figure 64: Adding locking components – assigning names Follow the on-screen instructions and place the locking component on the coding >...
  • Page 52 Figure 66: Adding locking components – confirmation After having confirmed the prompt you are forwarded to the detailed locking component view. Figure 67: Locking component details The locking component is now no longer in factory state. Media in factory state or smartphones with maintenance authorisation are consequently no longer authorised to unlock the locking component.
  • Page 53: Adding Cards, Key Tags, Combi Keys And Wristbands Using A Smartphone

    Bluetooth with an Android smartphone or an iPhone. Tap the Connect to component  icon. > Figure 69: AirKey app – connecting to components Hold the smartphone to the medium in factory state. > A connection to the medium will be established.
  • Page 54 Figure 70: AirKey app – connecting Do not remove the medium from the smartphone while it is establishing the > connection. Now you see information about the medium. Figure 71: Medium details Tap Add. > Enter a designation for the medium.
  • Page 55: Assigning Persons To Media

    4.13 Assigning persons to media As part of the continue step, you must assign the medium to a person within the AirKey online administration to be able to assign authorisations. This is the only way to link persons to access events.
  • Page 56: Assigning Authorisations

    Select Assign person to confirm you would like to assign the selected person  > to the medium. Figure 75: Confirming persons Please refer to Assigning authorisations for more information. > Alternatively, you can also assign media to persons using the medium. Please refer to the Assigning media to persons section for more detailed information.
  • Page 57: Permanent Access

    Drag and drop the selected door/selected area to the corresponding field to select > the desired access type. Four access types are available: Permanent access > Periodic access > Temporary access > Individual access > 4.14.1 Permanent access Permanent access indicates access is granted at any time. Specify a start and end date to restrict the authorisation.
  • Page 58: Periodic Access

    4.14.2 Periodic access Assign periodic access for recurring access at certain times. For instance, recurring access events could be a series of weekly appointments. Figure 79: Assigning periodic access The system shows a weekly calendar allowing you to define up to four periods for each day of the week.
  • Page 59: Temporary Access

    Figure 81: Adding periodic access Enter the desired period and click Save. > Also click Save in the "New authorisation – Periodic access" window. > 4.14.3 Temporary access Assign single access authorisations, if access must be restricted to a certain day and a certain period.
  • Page 60: Individual Access

    4.14.4 Individual access Assign individual access authorisations if you require a combination of permanent access, single access and periodic access. Figure 84: Assigning individual access The "New authorisation – Individual access" dialogue window shows any individual > access authorisations you have already assigned. Click an entry in a row to change the authorisation.
  • Page 61: Creating Authorisations

    If individual access and periodic access periods overlap, both access > types are valid. You can configure a maximum of eight individual authorisations. > 4.15 Creating authorisations After having created the access authorisations for a medium, you must complete the process with Create authorisation and update the corresponding medium.
  • Page 62 In the last chapter you learned to set up the access control system correctly. The processes described herein illustrate the first steps and enable management of your access control system. Please refer to the following sections for a more detailed description of individual AirKey online administration functions and the AirKey app.
  • Page 63: Airkey Online Administration

    AirKey online administration AirKey login The login is required to configure or manage the AirKey locking system. In the AirKey online administration settings, a two-factor authentication can be optionally activated for the login. Activation is described in the chapter Access control system settings.
  • Page 64: Airkey Login With Two-Factor Authentication

    AirKey login with two-factor authentication Open the following page in your browser: https://airkey.evva.com. > The AirKey online administration login page opens. Enter the user ID you received in the "EVVA AirKey registration" e-mail. > Enter your personal AirKey password and confirm with Login. >...
  • Page 65: Have You Forgotten Your Password

    The SMS code is valid for 5 minutes. If the 5 minutes are exceeded, the login process must be repeated. Without access to the verified telephone number no login to the AirKey online administration can take place. If you want to change the phone number, you...
  • Page 66 If the telephone number is no longer available, please contact EVVA support. You will receive an automated e-mail from EVVA AirKey with the following subject line: "EVVA AirKey online administration – password reset". Open the e-mail from EVVA AirKey.
  • Page 67 AirKey login with two-factor authentication, with the new password. If your input is correct, the AirKey online administration Home screen opens. The top right shows the name of the user that has logged in. If required, you can also change your password in the AirKey online administration.
  • Page 68: Airkey Logout

    Despite having integrated an automatic logout feature after 30 minutes we highly recommend administrators always log out after having completed any due tasks in the AirKey online administration using the Log off button. Administrators Administrators have comprehensive rights to manage the entire access control system.
  • Page 69 Click Create administrator to confirm the security prompt and complete the > process. Figure 103: Creating administrators The system reports "Administrator saved successfully" once you have created an administrator. Now the administrator you created receives an e-mail from EVVA AirKey with an activation link.
  • Page 70: Editing Administrators

    The data is deleted and the activation link is rendered invalid if it is not activated within 48 hours. The administrator you created must complete registration as described below: Open the e-mail with the subject line "EVVA AirKey registration". > Click the activation link. The "Welcome to AirKey" website opens.
  • Page 71: Deleting Administrators

    AirKey online administration. Access control system settings Configure basic settings in the AirKey online administration settings. These have been described in the following sections. On the Home screen, click the Settings tile.
  • Page 72: General

    Here you can activate the option update the AirKey app data after each unlocking process. If this option is activated, the AirKey app data (e.g. log entries or the battery status of locking components) will be updated with a smartphone each time the unlocking process is performed.
  • Page 73 Figure 109: General settings – AirKey app settings The functionality is then sent by push notification to all smartphones in this locking system. At the latest after a manual actualisation of the AirKey app data of the smartphone (see chapter...
  • Page 74 locking system. To activate it, click the Activate two-factor authentication button. Figure 111: General settings – Two-factor athentication (2FA) Enter the mobile phone number to be used for two-factor authentication for the > currently logged on administrator and click Send SMS code. Figure 112: Verify mobile phone number settings An SMS code is sent to the previously specified telephone number.
  • Page 75 AirKey Cloud Interface (API). AirKey Cloud Interface (API) – test environment The test environment gives you the opportunity to test the AirKey Cloud Interface (API) in a protected environment with test data before activation. Please refer to the chapter AirKey Cloud Interface (API) for details.
  • Page 76: Default Values (For All Recently Added Locking Components)

    5.4.2 Default values (for all recently added locking components) These settings are activated automatically if you add a new locking component. We recommend specifying default values prior to the first installation to make it easier to manage systems for administrators. This applies particularly for larger access control systems.
  • Page 77 For instance, specify that office mode automatically ends each night at 5 pm in an office building. For AirKey cylinders this not only means the door has been locked, but also that the cylinder has been disengaged. Use an authorised medium to engage and subsequently manually unlock a cylinder to open the door.
  • Page 78 You can also specify an end time for manual office mode in this dialogue window. This makes sure that office mode is deactivated at this specific time (red bars in the screenshot below), regardless of when it had been activated. You can specify a maximum of four entries (periods of time or end time).
  • Page 79 10 seconds. Activating this function increases the battery consumption of battery- powered locking components, such as an AirKey cylinder, and thus affects battery life. Logging Select the default value for personal event log entries within the context of access events.
  • Page 80: Public Holidays

    Define up to 80 public holidays per year in the Public holidays tab (current year and two following years). In AirKey the term "Public holiday" can be interpreted as a general bank holiday or a period of several days, such as company holidays or school holidays (may reoccur).
  • Page 81 Click the Add public holiday button or click the exact date of the public holiday in the calendar view (e.g. 24/12) to open a dialogue window to enter the name of the public holiday, specify whether the public holiday applies for the entire day or, e.g. the afternoon only, and between which periods the public holiday applies (e.g.
  • Page 82: Access Control System

    Figure 128: Deleting public holidays As soon as you have entered deadlines, (company) holidays or public holidays in the calendar, the system shows you a list overview of all saved public holidays, etc. Figure 129: Public holiday calendar (list view) Select the Deactivate button to globally deactivate the public holiday calendar for the access control system and not save it for added locking components.
  • Page 83: Locking Component Overview

    Figure 130: Access control system 5.5.1 Locking component overview For an overview of all locking components within your access control system from the Home screen click the Cylinders or Wall readers tile or go to Access control system -> Locking components in the main menu. The Home screen shows how many cylinders or wall readers have been integrated into your access control system at a glance.
  • Page 84: Adding Locking Components: See Section 4.11

    Export the locking component list to a CSV file for further processing . > AirKey allows an authorisation of locking components for external access control systems. The list differentiates between your own and external locking components. Please refer to the...
  • Page 85 Go to the Areas section to edit assigned areas for selected locking components. > Figure 133: Areas You can optionally also authorise locking components for other access control > systems. You can manage the corresponding authorisations in the "Authorisations" section. Please refer to the Working with several access control systems section for more detailed information about authorisations.
  • Page 86: Removing Locking Components

    On the Home screen, select the Cylinders or Wall readers tile. > Alternatively, select Access control system -> Locking components in the > main menu. Click the listed locking component you would like to delete from your AirKey > system. Click Remove at the top right.
  • Page 87: Areas

    Figure 138: Removing locking components Click Remove locking component to confirm the security prompt. > Figure 139: Security prompt A confirmation prompt and a maintenance task appear, indicating the locking > component must be removed from the access control system. The process has only been completed once the locking component has been updated using a smartphone with maintenance authorisation or an optionally available coding station.
  • Page 88: Creating Areas

    Click the corresponding column heading to determine it as the sorting criterion. > Export the area list to a CSV file for further processing . > Figure 140: Access control system -> Areas Select the desired area from the list to view the details of the selected area. >...
  • Page 89 The details of the selected area appear. Area status indicates whether or not  > all locking components within the area are up to date. The Assigned locking component list lists all locking components assigned to the area.  Click Assign component to add a locking component to the area.
  • Page 90: Cancelling Locking Component Assignments To An Area

    5.5.8 Cancelling locking component assignments to an area Proceed as follows to cancel assignments of one or more locking components to an area: On the Home screen select the Areas tile or click Access control system -> > Areas in the main menu. Select the area from the list in which you would like to cancel the locking >...
  • Page 91: Deleting Area

    Alternatively, you can also directly edit the area assignments of locking components in the locking component details. Please refer to the Editing locking components section for more detailed information. 5.5.9 Deleting area On the Home screen select the Areas tile or click Access control system -> >...
  • Page 92 All media with authorisations for this locking component are listed. However, the authorisations displayed must not necessarily be currently valid, i.e. media with temporary, single access between 8 am and 5 pm will also be displayed for locking components after 5 pm in the authorisation overview. On the Home screen, select the Cylinders or Wall readers tile or click Access >...
  • Page 93: Maintenance Tasks

    You can also prioritise maintenance tasks and create a PDF file to print.   Figure 151: Maintenance tasks Prioritisation of the maintenance tasks is saved per AriKey system/client and also applies to the smartphone app with installed AirKey app and activated maintenance authorisation.
  • Page 94: Customer Details - Locking Chart

    Click Prioritisation of maintenance tasks. > Customers have different demands – depending on the applications, drag and > drop the items into the desired order.  Click Confirm to save the changed prioritisation. > Figure 152: Prioritisation of maintenance tasks The list of maintenance tasks is now shown with changed priorities.
  • Page 95 Figure 153: Locking chart The AirKey online administration status is used to calculate the authorisation status, not the ACTUAL status on the medium. Consequently, the locking chart is only correct if all components and media are up to date. Locking chart legend: 0 –...
  • Page 96: Media & Persons

    to which the locking component has been assigned to and no other authorisations for the locking component or an area assigned to the locking component. 7 – Multiple authorisations: medium features a minimum of two authorisations > for the locking component or any area assigned to the locking component that have not expired yet.
  • Page 97: Creating Persons: See Section 4.7

    Figure 155: Persons 5.6.2 Creating persons: See Section 4.7 5.6.3 Editing persons The "Edit person" detail view allows changing personal details and contacting data or assigning a new medium. On the Home screen, select the Persons tile. > Alternatively select Media & persons -> Persons in the main menu. >...
  • Page 98 Figure 156: Generate handover certificate Figure 157: Handover certificate PDF...
  • Page 99: Deleting Persons

    5.6.4 Deleting persons You can delete persons if you would like to remove them from your access control system. You are unable to delete a person who is still assigned to media. For this purpose, ensure that all media have been unassigned from this person before deletion.
  • Page 100 Click the Assign medium button.  > Figure 160: Assigning media A list with all media that you can assign to the person appears. You can sort the list, filter by media type or search for certain entries. Exclusively media within your access control system that have not been assigned to persons are listed.
  • Page 101: Overview Of Media

    Figure 162: Assigning media to persons Alternatively, you can also assign media to persons using the medium. Please refer to the Assigning persons to media section for more detailed information. You can also assign several media (smartphones, cards, key tags or combi keys) to a single person.
  • Page 102: Creating Smartphones: See Section 4.8

    We strongly recommend to create a sufficient number of preconfigured media (cards, tags, combi keys wristbands) featuring permanent authorisations without an expiry date (emergency media) and keep these safe to be able to operate the access control system regardless of the AirKey...
  • Page 103: Editing Media

    online administration. Please refer to Authorisations for more detailed information on assigning authorisations. Use the combi key side featuring the RFID icon when adding combi keys using coding stations. Hold the combi key directly on the coding station. The process will not work across the entire coding station reader area – with the current type (HID Omnikey 5421) combi keys are exclusively detected in the top and the bottom third of the coding station.
  • Page 104: Assigning Authorisations: See Section 4.14

    Creating authorisations: See Section 4.15 5.6.15 Changing authorisations You can change authorisations in the AirKey online administration at any time. On the Home screen, select the Smartphones or Cards tile. > Alternatively select Media & persons -> Media in the main menu.
  • Page 105 Figure 168: Editing media – changing authorisations The system shows the details of existing authorisations. > Click Change  > Figure 169: Changing authorisations Select the new access type. > Click Change access . > Figure 170: Changing access Enter the corresponding values for the respective access type. >...
  • Page 106: Deleting Authorisations

    You must have credit on your KeyCredit account to change authorisations. Click 1 Changed authorisation can be created. Please refer to the Creating > authorisations section for more detailed information. Pull to refresh and update the medium on smartphones or, if you are using cards, >...
  • Page 107: Deactivating Media

    Click Delete authorisation to confirm the security prompt. > Figure 173: Deleting authorisations Pull to refresh and update your smartphones or, if you are using cards, key tags, > combi keys wristbands, use the coding stations to update and complete the process.
  • Page 108 Click Deactivate medium to confirm the security > prompt. Figure 175: Deactivating media – security prompt A confirmation prompt confirms deactivation of the medium. Any authorisations assigned to the medium are highlighted for deletion. In the event of cards, key tags, combi keys and wristbands the system immediately creates a blacklist entry for all locking components to which the medium had been authorised.
  • Page 109: Removing Deactivated Media

    5.6.18 Removing deactivated media You can remove deactivated media from the access control system without the corresponding medium being available. As a result, you can keep the master data in the online administration at a low level in terms of lost, stolen or faulty media. Removing deactivated media is exclusively possible if the medium has been fully deactivated.
  • Page 110: Reactivating Media

    5.6.19 Reactivating media Deactivated media (highlighted by a red circle ) can be reactivated if they have once again become available. On the Home screen, select the Smartphones or Cards > tile. Alternatively select Media & persons -> Media in the main >...
  • Page 111: Duplicating Media

    A confirmation prompt completes successful deactivation. Maintenance tasks are once again created for these locking components, providing there are blacklist entries on the locking component for this particular reactivated medium. Update the locking components that have been assigned maintenance tasks as a result of reactivation.
  • Page 112: Emptying Media

    One KeyCredit will be deducted from your account for this process. Consequently, you require credit. If your AirKey online administration involves a high number of persons (see Importing personal data) with identical authorisations, you can quickly assign a high number of media featuring the same authorisations to the corresponding persons using the "Duplicate medium"...
  • Page 113: Cancelling Assignments

    Click More… -> Empty.  > Click Empty medium to complete the process. > Figure 184: Emptying media Figure 185: Emptying media – security prompt All authorisations are highlighted for deletion. You must update the medium so all authorisations are finally deleted. KeyCredits will not be deducted from your account for deletions.
  • Page 114 All media assigned to a person are shown on the left, below the name. Select the medium for which you would like to cancel assignments. Figure 186: Assigned media Click More… -> Cancel assignment if there are no  > longer any authorisations on the medium.
  • Page 115 If there are authorisations on the medium and you run the Cancel assignment function, the system shows an alternative dialogue. In this dialogue, you can choose between emptying the media or transferring the medium to another person. Figure 189: Cancelling assignments with authorisations If you make use of the Empty medium function within the context of the Cancel assignment function, you must once again run the Cancel assignment function after having updated the medium to successfully complete the deletion process of the...
  • Page 116: Removing Media

    Figure 191: Changing persons Click Change person to confirm the security prompt and successfully complete the process. Figure 192: Changing persons A message indicating the process was successful appears upon completing the process successfully. 5.6.23 Removing media Remove media if you would like to no longer show or use them in your access control system.
  • Page 117: Protocols

    Any events transferred to the AirKey online administration remain saved there for an unrestricted period of time. We recommend you reload the event logs regularly to be able to have the most recent event log entries available.
  • Page 118: Locking Component Protocol

    We explicitly point out that this access control system may be subject to mandatory reporting/approval processes depending on the applicable, legal stipulations, particular data protection legislation. As a consequence, EVVA Sicherheitstechnologie GmbH shall not assume any liability for or guarantee operation in compliance with valid, legal stipulations.
  • Page 119  > event log to a CSV file. You can then process this export regardless of the AirKey online administration. All required information, such as date and time, door designation (additional information), component ID, user (user ID), media ID (designation) and the corresponding event are listed within the event log.
  • Page 120: Media Protocol

    Regularly update locking components to ensure all event log entries have been transferred from locking components to the online administration. The recommended update intervals depend on the frequency the locking components are used. Observe the Values and limits of locking components. Events where access is denied are saved only if the medium is authorised for the locking component, but the authorisation was not valid at the time of the access event (e.g.
  • Page 121 Set filters, such as "Not authorised" . This will list entries where access was > denied. Sort the list by date and time . > Use the Go to field in the bottom right to quickly browse to a certain day in an ...
  • Page 122: System Event Log

    Enter the reason for deleting the event log entry. > Tick I would like to irrevocably delete the log entry. > Click Deletion to complete the process. > Figure 198: Deleting event log entries Event log entries are not deleted completely; merely the personal reference is deleted.
  • Page 123: Support Logins

    Support logins Creating support logins allows you to create temporary administrators in the event that you need support for AirKey. Users can view all access control system data with support logins. Persons with support logins are granted administrator authorisations during the validity period.
  • Page 124: Blocking Support Logins

    Figure 201: Support login lists Click Create support login. > Complete the form . > Fields highlighted by * are mandatory fields. Logins can be assigned for periods between 1 and a maximum of 24 hours. Click Save. > The system generates the support login, user name and password . Figure 202: Creating support logins You will no longer be able to view the password after having closed the dialogue window.
  • Page 125: Help

    Help The Help section in the main menu provides additional descriptions. These are also avai- lable on the EVVA AirKey product website at https://www.evva.com/en/airkey/website/. Please contact your specialist EVVA retailer if you require any additional assistance.
  • Page 126: Airkey App

    AirKey app This section provides an overview of the functions within the AirKey app available on your smartphone. You must comply with the following requirements to use your smartphone for AirKey: The smartphone meets the system requirements. > The AirKey app has been installed successfully on your smartphone.
  • Page 127 Figure 206: AirKey app – authorisation overview Select one of the authorisations to view the details of the corresponding > authorisation. This section shows the location data (GPS coordinates or address) as a link. Tap the link to be automatically forwarded to the map provider you set on your smartphone by default.
  • Page 128: Maintenance Tasks: See Section 6.12

    Exclusively activate office mode in AirKey components and media that actually use this function. Entering PIN codes You can temporarily save an active PIN code for a certain time within the AirKey app by using the Enter PIN function.
  • Page 129: Encoding Media

    > Figure 211: AirKey app – entering PIN codes The PIN code is temporarily saved until you quit the AirKey app, move it to the background or activate the screen lock. Use it to unlock locking components without having to once again enter the PIN.
  • Page 130: Authorisation Protocol

    This event log is maintained at all times, regardless of the various settings in the AirKey online administration and AirKey app. Figure 214: Authorisation protocol...
  • Page 131: Airkey App Settings

    6.9.2 AirKey app settings on iPhones The Settings menu item in the AirKey app shows basic information about your iPhone. For instance, this section shows whether or not Bluetooth have been activated. In this case, you can also configure the associated settings ("Adjust the hands-free range", "Hands-free...
  • Page 132: Adjusting The Hands-Free Range

    (for all locking components). Cylinder range Initially touch cylinders to wake them up. The AirKey app then shows all active > Bluetooth AirKey cylinders that are currently in range.
  • Page 133: Hands-Free Mode

    Tap on the notification of the service to go directly to the settings of the AirKey app. As soon as your smartphone is within range of an AirKey locking component for which you have access authorisation, you will receive a notification on the lock screen or home screen of your smartphone.
  • Page 134: Security Functions

    This feature involves an additional PIN code. The PIN code consists between 4 and 12 digits and prevents misuse in the event of loss or theft of the smartphone. EVVA recommends assigning a PIN code. Make sure your PIN code is as long as possible and you do not disclose the PIN code.
  • Page 135: Activating Pin Codes

    Re-enter the PIN code and select Confirm to complete the process. > EVVA recommends assigning a PIN code. Make sure your PIN code is as long as possible and you do not disclose the PIN code. The password strength is...
  • Page 136: Changing Pin Codes

    Entering PIN codes). 6.9.6.2 Changing PIN codes Proceed as follows to retrospectively change a defined PIN: Open the menu in the AirKey app and select Settings-> Security functions. > Select Change PIN. > Enter the old PIN code, define a new PIN code, re-enter it and select Confirm.
  • Page 137: Notifications

    Proceed as follows in the AirKey online administration to deactivate the PIN code if you do not know it: Log in to your access control system as an administrator. > On the Home screen, click the Smartphones tile. > Alternatively select Media & persons -> Media in the main menu.
  • Page 138 Notifications for maintenance tasks  This setting is displayed by smartphones with maintenance authorisation only. If this setting has been activated, the main menu of the AirKey app additionally features the Maintenance task menu item. The corresponding page lists locking components and their maintenance tasks that were created within the AirKey online administration.
  • Page 139: Adding Access Control Systems

    Figure 227: Notifications for changes to authorisations If the AirKey app is not open, you will receive a corresponding push notification on the lock or start screen of your smartphone. Regardless of the settings for notifications on authorisations a permanent entry will be added to the Authorisation protocol page.
  • Page 140: Info

    6.9.9 Info Within the AirKey app there is the option to view the currently installed AirKey app version, the smartphone registration details, the media ID of the smartphone and the EVVA General Licensing Conditions.
  • Page 141: Connecting To Components

    12 hours an attempt is made to update the smartphone automatically, if the AirKey app has already been started. During the update the bottom section of the AirKey app shows status information regarding the update. The update is complete once the information is no longer shown.
  • Page 142: Special "Maintenance Authorisation" Authorisation

    Access control system operation and maintenance for more information on updating locking components. 6.12 Special "Maintenance authorisation" authorisation If the special authorisation “Maintenance authorisation” has been enabled on your smartphone in the AirKey online administration, you have been authorised for additional...
  • Page 143 (except smartphones) to/from your access control system or update the firmware version of locking components or the Keyring version of media, such as cards, key tags, combi keys or wristbands. The Authorisations AirKey app page with the "Maintenance authorisation" entry in the ...
  • Page 144 Select it to view a list of maintenance tasks for locking components within your > access control system. Tap a locking component name to open a list of due maintenance tasks for this locking component. Figure 234: Maintenance tasks As the maintenance engineer you are responsible for regularly checking maintenance tasks to be able to quickly update any locking components where updates are required.
  • Page 145: Adding Locking Components

    See Section 4.11 6.14 Removing locking components The locking component or media (except for smartphones) must have been removed from the AirKey online administration (see Removing locking components Removing media) and the smartphone must have the Maintenance authorisation to be able to remove locking...
  • Page 146 Connect . Figure 236: AirKey app – connecting to components; Android NFC/Android Bluetooth/iPhone Follow the on-screen instructions and hold the NFC smartphone to the medium or >...
  • Page 147 Figure 238: Removing locking components After having successfully updated, the locking components and media are once again in factory state. If you would like to remove access media from the access control system using an iPhone, this process is identical to that described in Encoding media in terms of adding. Select the Bluetooth locking components you would like to update from the list of >...
  • Page 148: Protocol Data In The Airkey App

    Android smartphone with NFC functionality. 6.15 Protocol data in the AirKey app You can enable the authorisation to show event log data on smartphones via the AirKey online administration. Event log data can be viewed regardless of whether or not maintenance...
  • Page 149: Excursus: Hands-Free At A Glance

    Activate or deactivate the display of event log data within the AirKey online administration in the smartphone details section. Please refer to Editing media for more detailed information on editing media. Proceed as follows to open the event logs within the app: Start the AirKey app.
  • Page 150 Activate Also activate for future permissions to activate Hands-free mode automatically for new authorisations. Depending on the setting Access from lock screen in the AirKey online administration settings, either you can unlock directly from the lock screen or the lock screen must be unlocked first. For more details, see...
  • Page 151 Depending on the operating system (e.g. iOS) the smartphone must have been unlocked and the AirKey app must be running to boost hands-free mode response times. In this case you save yourself having to select the component you would like to unlock in the app.
  • Page 152: Operating Locking Components

    Bluetooth locking components via NFC. To do this, hold the smartphone against the locking component and tap the message that an NFC tag has been detected. The AirKey app will then open and a Bluetooth locking process will be performed.
  • Page 153: Access With Media, Such As Cards, Key Tags, Combi Keys Or Wristbands

    You are unable to unlock locking components using NFC when the lock screen is active or during an active call. However, the AirKey app does not necessarily have to be running or active in the foreground to be able to unlock locking components.
  • Page 154: Access Control System Operation And Maintenance

    AirKey online administration and locking components. You can update with smartphones or optionally available coding stations. Updates with the smartphone merely require the installed AirKey app and registration in any access control system. The following tasks are completed upon updating locking components: •...
  • Page 155 Figure 247: Updating data Data is updated. During transfers do not remove the NFC smartphone from the component for synchronisation or remain within the locking component range with the Bluetooth smartphone. A corresponding message will appear once the process has been completed. The information shown in the update message varies depending on whether or not maintenance authorisation...
  • Page 156: Updating Smartphones: See Section 6.10

    See Section 6.10 Updating media You can update any AirKey medium, regardless of its association to an access control system. You can update with Android smartphones or optionally available coding stations. Updates with the smartphone merely require the installed AirKey app and registration in an access control system.
  • Page 157 A corresponding message will appear once the process has been completed. When using smartphones to update combi keys directly hold the side of the combi key featuring the RFID icon to the smartphone’s NFC antenna aerial. Figure 253: AirKey app updating a medium...
  • Page 158 Figure 255: Updating your own or external media using coding stations Regularly update your AirKey media. This is the only way to ensure your access control system remains secure and up to date. Regularly update media to ensure all event log entries have been transferred from media to the online administration.
  • Page 159: Updating Locking Component Firmware

    Establishing a connection using Bluetooth (for iPhones): Swipe the component > designation of the the locking component to which you would like to establish a connection and then select Connect . Figure 256: AirKey app – connecting to components; Android NFC/Android Bluetooth/iPhone Follow the instructions. >...
  • Page 160 A corresponding message will appear once the process has been completed. The locking component is updated and component details are shown. The > component details indicate the component firmware is not up to date. Figure 258: AirKey app – component details Click the Update firmware option on this screen. ...
  • Page 161 Do not remove the smartphone from the components you would like to update during transfers. A message indicating the first update step was successful appears once the process is complete. Figure 260: AirKey app – update step successful Remove the smartphone from the locking component until the locking component >...
  • Page 162 Click Run firmware update to start the process. > Figure 263: Coding station – AirKey cylinder firmware updates Firmware updates may take several minutes, depending on the Internet connection. Do not remove the locking component from the coding station during this period.
  • Page 163 Figure 264: Coding station – update step successful Remove the locking component from the coding station until the > locking component restarts with visual and audible feedback. Once again place the locking component on the coding station to > complete the process. A corresponding message will appear once the update has been completed successfully.
  • Page 164: Updating The Keyring Version Of Media

    AirKey-relevant data stored on passive access media such as cards, key tags, combi keys and wristbands. If new Keyring versions become available for such media, this information is shown in the media details of the particular medium, in the maintenance tasks, on the Home screen and upon updating locking components.
  • Page 165 Figure 267: AirKey app – connecting to components Hold the NFC smartphone to the medium. > The system updates the medium. It indicates that a new Keyring version is > available. Figure 268: AirKey app – media details Select the Update Keyring option.
  • Page 166 A message indicating that the Keyring update was successful appears once the process is complete. Figure 270: AirKey app – Keyring update successful As a result, the media status is adapted within the entire system. The correct Keyring version is shown in the media details.
  • Page 167 Figure 272: Coding station – Keyring update Keyring version updates may take several minutes, depending on the Internet connection. Do not remove the medium from the coding station during this period. Do not remove medium from the coding station during the Keyring is updating.
  • Page 168: Updating Smartphones' App Versions

    AirKey app is automatically updated or updated only after having manually confirmed the update. You can continue to use the AirKey app as usual once you have completed the app version update. You require a Google Play store account or Apple ID to download apps from the Google Play store or Apple App Store.
  • Page 169: Battery Replacements In Airkey Cylinders

    Replace batteries when the door is open and secured so it does not accidentally slam shut. Please note the AirKey cylinder time remains active for a maximum of one minute after having removed the batteries. We highly recommend replacing the seals of the AirKey cylinder upon replacing batteries to continue to guarantee the unit is correctly protected from humidity.
  • Page 170: Repair Options

    In a last step, update the cylinder using your smartphone or coding station to > transfer the most recent event log entries to the AirKey online administration. Check the cylinder operates correctly by attempting to unlock it before you once >...
  • Page 171 In the "Settings" tab select the Protocol and maintenance section and click > Show repair options . Figure 276: Editing locking components – repair options The Repair options dialogue window opens. The Disassemble and install the replacement component and Replace ...
  • Page 172 Figure 278: Component status and maintenance task As a result, you have completed the preparations to issue and install a replacement locking component within the AirKey online administration. Issue and install the replacement locking component using a smartphone with maintenance authorisation or the optionally...
  • Page 173 The component you would like to replace remains available for updates until the replacement locking component has been completely installed. This guarantees the event logs are complete for the case that there are access events between installing the replacement component and successfully completing replacement component installation.
  • Page 174: Removing Locking Components Without Replacements And Highlighting Them As "Faulty

    Select Issue replacement cylinder in the bottom right of the > dialogue window and click the locking component you would like to replace. Figure 279: Component in factory state – issuing replacement cylinders Click Continue. > Position the replacement locking component in factory state on the >...
  • Page 175 In the Settings tab, select the Protocols and maintenance section and click > the Show repair options link . Figure 280: Editing locking components – repair options The "Repair options" dialogue window opens. Select Disassemble without replacement and mark as "defective“ . >...
  • Page 176 Figure 282: Component status and maintenance task As a result, any preparations for removing faulty locking components without replacements have been completed within the AirKey online administration. Complete the overall process of removing the component using your smartphone with maintenance authorisation or...
  • Page 177: Removing Faulty Locking Components Using Smartphones

    8.8.3 Removing faulty locking components using smartphones If it is no longer possible to update faulty locking components, you can use your smartphone to remove the faulty locking component without replacements. This requires a registered smartphone with active maintenance authorisation for this access control system.
  • Page 178: Removing Faulty Locking Components Using The Airkey Online Administration

    If it is no longer possible to update the locking component as a result of a fault, you must complete removal without replacements in the AirKey online administration. On the Home screen, select the Cylinders or Wall readers tile – depending on >...
  • Page 179: Revoking Maintenance Tasks For Repair Options

    Any completed maintenance tasks for repair options cannot be removed. Also use this function to remove the "Component must be removed" maintenance task if the locking component was removed from the AirKey system without having been faulty.
  • Page 180: Emergency Media

    Emergency media Emergency media are media without expiry dates and permanent authorisations to all locking components within an access control system. Emergency media are used in emergencies (e.g. by the fire service) and must be kept safe. Emergency media can unlock locking components regardless of the time.
  • Page 181: Working With Several Access Control Systems

    Working with several access control systems The following section describes how to work with several access control systems. 10.1 Sharing locking components with other access control systems You can share a locking component added to your access control system with another access control system.
  • Page 182: Adding Locking Components From Other Access Control Systems

    The share code remains valid for 48 hours. You can generate multiple share codes for a locking component. They are shown in the share list of the locking component. The system creates an entry in the share list of the locking component. It shows the share code and its validity.
  • Page 183 Figure 291: Adding shared locking components Enter the share code from the other access control system to add the locking > component. Figure 292: Adding shared locking components An error message appears if the share code is incorrect. Once you have entered a correct share code, you can change the following settings: Alternative door designation ...
  • Page 184: Assigning Authorisations For Shared Locking Components

    The system creates a maintenance task. > Update the locking component using a smartphone with maintenance > authorisation or an optionally available coding station. This deletes the maintenance task from the list and the share is up to date. > As soon as you have added the shared locking component, the locking component >...
  • Page 185: Viewing Authorisations For Shared Locking Components

    Figure 294: Authorisations for shared locking components Drag and drop the button with the selected, shared door to the grey area. The > access types are only displayed after having dragged and dropped the selected door/selected area into the centre. Drag and drop the selected door/selected area to the corresponding field to select >...
  • Page 186: Revoking Shared Locking Components

    Figure 295: Authorised media (external) 10.5 Revoking shared locking components You can once again revoke any shared locking components. For this purpose, proceed as follows: On the Home screen, select the Cylinders or Wall readers tile. > Alternatively, select Access control system -> Locking components in the >...
  • Page 187: Using Smartphones In Several Systems

    Using smartphones in several systems You can register your smartphone to several access control systems and use it as a medium. Open the main menu of the AirKey app and select Settings -> Add access > control system . Figure 298: Adding access control systems Enter the registration code you received from the access control system >...
  • Page 188: Airkey Cloud Interface (Api)

    AirKey Cloud Interface (API) The AirKey Cloud Interface is an interface (API) for third party systems based on REST. The interface allows certain AirKey functions to be controlled via third-party software (e.g. a booking system or check-in). To do this, the third-party system must be connected to the online administration and specially adapted so that it can send the necessary commands and process the subsequent responses.
  • Page 189: Generate Api Key

    Interface uses its own API keys. Actions carried out via the AirKey Cloud Interface are also logged in the system protocol of the AirKey locking system. In this case, the first part of the API key, the API key ID, is used as the administrator.
  • Page 190 Figure 301: Generate API key Confirm the dialog again with Generate API key. > Figure 302: Generate API key dialog Enter a description, for example the name of the third party software and > optionally limit the IP addresses authorized to send API requests via the IP whitelist.
  • Page 191 Save the entries for the API key by clicking on Save. > Up to 10 API keys can be generated per AirKey locking system. Thus more than one third party software can control the AirKey locking system. The generated API key is listed in the general settings and can also be edited there later.
  • Page 192: Edit Api Key

    This deactivates an existing active API key or activates a deactivated API key. A deactivated API key is invalid and no API requests can be sent to the AirKey locking system. The API key, its description and IP whitelist do not change as a result of the...
  • Page 193: Airkey Cloud Interface (Api) - Test Environment

    11.4 AirKey Cloud Interface (API) – test environment The test environment gives you the opportunity to test the AirKey Cloud Interface (API) in a protected environment with test data before activation. This primarily supports integrators or programmers of third-party systems in the course of integration for the AirKey Cloud Interface.
  • Page 194: Generate Api Key

    The test data only has to be generated once. 11.4.2 Generate API key An API key is also required for communication with the AirKey Cloud Interface (API) test environment. Without this API key no API requests can be sent to the test environment.
  • Page 195: Reset Test Data

    An API key must be generated again after each login. 11.4.3 Reset test data The test data of the AirKey Cloud Interface test environment can be reset to its original state with one click. Thus, all tests can be performed with the same test data.
  • Page 196: Locking Components Signals

    "Battery empty" teed following the warning first signals (at room temperature (Shown in the AirKey and when using online administration cards, key tags, h----h----h-- Signal 7 in the table of the ⚫⚫--⚫⚫--⚫⚫--⚫⚫...
  • Page 197 ⚫-⚫-⚫-⚫-⚫-⚫... AirKey medium Signal 14 (100 ms period, None communication is reader process 10 ms pulse) complete. AirKey cylinder wake- up and Bluetooth ⚫-⚫-⚫-⚫-⚫... Signal 15 availability (e.g. as a None (1,5 s periods) result of having touched it) Signal 16...
  • Page 198: Values And Limits Of Airkey

    Values and limits of AirKey This section describes the maximum number of configurations per medium and locking component. 13.1 AirKey online administration The number of maximum locking components, areas, persons and media is unlimited. 13.2 Locking components • The last 1,000 event log entries are saved without updates.
  • Page 199: When Are Keycredits Deducted

    • Activating the AirKey Cloud Interface (API) KeyCredits for new authorisations or changes to authorisations are only deducted once the medium has been created as part of the last step. In this process, one KeyCredit is deducted per creation process.
  • Page 200: Troubleshooting

    Troubleshooting AirKey is a high-quality, comprehensively tested, electronic access control system. However, should you encounter an error or problems, this section will provide support to rectify the fault. 15.1 No communication possible within the system Proceed as follows if you are unable to register the smartphone or cannot update locking...
  • Page 201: Unable To Unscrew The Thumb Turn Of An Airkey Cylinder

    Unable to unscrew the thumb turn of an AirKey cylinder Proceed as follows if you are no longer able to unscrew the thumb turn of an AirKey cylinder: Ensure you use the assembly tool for the AirKey cylinder when removing the >...
  • Page 202: Airkey Wall Readers

    15.5.2 AirKey wall readers Ensure the reader unit and the control unit of the AirKey wall reader have been > connected correctly. If applicable, check the cabling and the plug connections. 15.6 The electronic thumb turn is hard to operate Depending on the cylinder’s protrusion beyond the escutcheon or any installed cylinder...
  • Page 203: Important Information

    Please contact your mobile network operator if you encounter any issues when using the mobile data network in connection with AirKey. Grant authorisations with validity periods that are as short as possible to maintain a high level of system security and keep the blacklist to a minimum if media is lost.
  • Page 204: Konformitätserklärung

    Konformitätserklärung...
  • Page 206: Declaration Of Conformity

    Declaration of Conformity...
  • Page 208: List Of Figures

    Figure 5: Finishing registration -------------------------------------------------------------- 21 Figure 6: "EVVA AirKey registration" e-mail ------------------------------------------------ 22 Figure 7: Specifying an AirKey password to complete registration ------------------------ 23 Figure 8: Access control system home screen ---------------------------------------------- 23 Figure 9: Interactive help -------------------------------------------------------------------- 24 Figure 10: Interactive help –...
  • Page 209 Figure 44: Editing media – settings --------------------------------------------------------- 40 Figure 45: AirKey app – adding access control systems iOS ------------------------------- 41 Figure 46: AirKey app – adding access control systems ----------------------------------- 41 Figure 48: Send a key: ---------------------------------------------------------------------- 43 Figure 49: "Send a Key" – search field ------------------------------------------------------ 43 Figure 50: "Send a Key"...
  • Page 210 Figure 109: General settings – Bluetooth settings of the AirKey app --------------------- 72 Figure 111: General settings – AirKey app settings ---------------------------------------- 73 Figure 112 Status udate the AirKey app data with each unlocking process --------------- 73 Figure 113: General settings – Two-factor athentication (2FA) ---------------------------- 74...
  • Page 211 Figure 139: Event logs ----------------------------------------------------------------------- 86 Figure 140: Removing locking components ------------------------------------------------- 87 Figure 141: Security prompt ----------------------------------------------------------------- 87 Figure 142: Access control system -> Areas ----------------------------------------------- 88 Figure 143: Creating areas ------------------------------------------------------------------ 88 Figure 144: Editing areas -------------------------------------------------------------------- 89 Figure 145: Assigning components ---------------------------------------------------------- 89 Figure 146: Highlighting locking components ----------------------------------------------- 90 Figure 147: Cancelling assignments --------------------------------------------------------- 90...
  • Page 212 Figure 225: AirKey online administration – deactivating PIN codes --------------------- 137 Figure 226: AirKey online administration – resetting PIN codes ------------------------- 137 Figure 227: AirKey app push notifications settings Android / iPhone -------------------- 138 Figure 228: Maintenance tasks ------------------------------------------------------------ 139 Figure 229: Notifications for changes to authorisations ---------------------------------- 139 Figure 230: AirKey app –...
  • Page 213 Figure 264: AirKey app – successful update ---------------------------------------------- 161 Figure 265: Coding station – confirmation upon updating locking components -------- 162 Figure 266: Coding station – AirKey cylinder firmware updates ------------------------- 162 Figure 267: Coding station – update step successful ------------------------------------- 163 Figure 268: Coding station –...
  • Page 214 Figure 299: "Shares" section – deleting shares------------------------------------------- 186 Figure 300: Deleting shares --------------------------------------------------------------- 186 Figure 301: Adding access control systems ----------------------------------------------- 187 Figure 302: General Settings - AirKey Cloud Interface (API) ---------------------------- 188 Figure 303: API activation ----------------------------------------------------------------- 189 Figure 304: Generate API key ------------------------------------------------------------- 190...
  • Page 215: Glossary

    AirKey access control system to gain access at authorised locking components. Identification These are passive media that can be used as access media in AirKey media locking systems in addition to smartphones. These include cards, key tags, combi keys and wristbands.
  • Page 216 AirKey-relevant data stored on passive access media such as cards, key tags, combi keys and wristbands. If a new Keyring version is available in the AirKey system, the media can be updated with a smartphone with maintenance authorisation or with a coding station.
  • Page 217: Legal Notice

    All trademarks and industrial property rights reserved. We reserve the rights to make adaptations and update the document without prior notification. Legal notice Publisher EVVA Sicherheitstechnologie GmbH Content management EVVA Sicherheitstechnologie GmbH Technical contents Florian Diener, Sabine Ribits, Hanspeter Seiss, Johannes Ullmann...

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