Printing Problems - Samsung SCX-4623FN User Manual

Printing problems

POSSIBLE
CONDITION
CAUSE
The machine The machine is not
does not print. receiving power.
The machine is not
selected as the
default machine.
Check the machine for the following:
• The front door is not closed. Close the front
door.
• Paper is jammed. Clear the paper jam (See
"Clearing paper jams" on page 93).
• No paper is loaded. Load paper (See "Loading
paper in the tray" on page 47).
• The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
SUGGESTED
SOLUTIONS
Check the power cord
connections.
Select your machine as your
default machine in your
Windows.
Disconnect the machine
cable and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different machine cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the Printing
Preferences to ensure that
all of the print settings are
correct (See "Opening
printing preferences" on
page 53).
Repair the machine software
(See "Installing USB
connected machine's driver"
on page 31, "Installing wired
network or USB connected
machine's driver" on
page 37).
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
Troubleshooting_ 99
POSSIBLE
CONDITION
CAUSE
The machine The document size
does not print. is so big that the
hard disk space of
the computer is
insufficient to
access the print job.
The output tray is
full.
The machine The paper option
selects print that was selected in
materials from the Printing
the wrong paper Preferences may
source. be incorrect.
A print job is The job may be
extremely slow. very complex.
Half the page is The page
blank. orientation setting
may be incorrect.
The paper size and
the paper size
settings do not
match.
The machine The machine cable
prints, but the is loose or
text is wrong, defective.
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
SUGGESTED
SOLUTIONS
Get more hard disk space
and print the document
again.
Once the paper is removed
from the output tray, the
machine resumes printing.
For many software
applications, the paper
source selection is found
under the Paper tab within
the Printing Preferences.
Select the correct paper
source. See the printer
driver help screen (See
"Opening printing
preferences" on page 53).
Reduce the complexity of
the page or try adjusting the
print quality settings.
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Disconnect the machine
cable and reconnect. Try a
print job that you have
already printed successfully.
If possible, attach the cable
and the machine to another
computer that you know
works and try a print job.
Finally, try a new machine
cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and back on again.