Printing Problems - Samsung SCX-4x25 Series User Manual

Printing problems

POSSIBLE
CONDITION
CAUSE
The machine is not
The machine
receiving power.
does not
print.
The machine is not
selected as the
default printer.
• Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page 57.
• No paper is loaded. Load paper. See page 32.
• The toner cartridge is not installed. Install the toner
cartridge.
• If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
The document size
is so big that the
hard disk space of
the computer is not
enough to access
the print job.
The paper source
The machine
selection in the
selects print
printer properties
materials
may be incorrect.
from the
wrong paper
source.
Downloaded From ManualsPrinter.com Manuals
SUGGESTED SOLUTIONS
Check the power cord
connections. Check the power
switch and the power source.
Select Samsung SCX-4x25
Series as your default printer in
your Windows.
Disconnect the printer cable and
reconnect it.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different printer
cable.
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
Check the printer properties to
ensure that all of the print settings
are correct.
Repair the printer software. See
the Software section.
Check the display message on
the control panel to see if the
machine is indicating a system
error.
Get more hard disk space and
print the document again.
For many software applications,
the paper source selection is
found under the Thin Paper tab
within the printer properties.
Select the correct paper source.
See the printer driver help screen.
POSSIBLE
CONDITION
CAUSE
The job may be very
A print job is
complex.
extremely
slow.
The page orientation
Half the page
setting may be
is blank.
incorrect.
The paper size and
the paper size
settings do not
match.
The printer cable is
The machine
loose or defective.
prints, but
the text is
wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
The toner cartridge
Pages print,
is defective or out of
but are blank.
toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Incompatibility
The printer
between the PDF
does not
file and the Acrobat
print PDF file
products.
correctly.
Some parts
of graphics,
text, or
illustrations
are missing.
SUGGESTED SOLUTIONS
Reduce the complexity of the
page or try adjusting the print
quality settings.
Change the page orientation in
your application. See the printer
driver help screen.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the
software application settings you
use.
Disconnect the printer cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
and try a print job that you know
works. Finally, try a new printer
cable.
Check the application's printer
selection menu to ensure that
your machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off
and then back on again.
Redistribute the toner, if
necessary. See page 52.
If necessary, replace the toner
cartridge.
Check the file to ensure that it
does not contain blank pages.
Contact a service representative.
Printing the PDF file as an image
may solve this problem. Turn on
Print As Image from the Acrobat
printing options.
It will take longer to print
when you print a PDF file
as an image.
Troubleshooting_ 63