Printing Quality Problems - Samsung SCX-4623FN User Manual

POSSIBLE
CONDITION
CAUSE
Pages print, but The toner cartridge
they are blank. is defective or out of
toner.
The file may have
blank pages.
Some parts, such
as the controller or
the board, may be
defective.
The machine Incompatibility
does not print between the PDF
PDF file correctly. file and the Acrobat
Some parts of products.
graphics, text, or
illustrations are
missing.
The print quality
The resolution of
of photos is not the photo is very
good. Images are low.
not clear.
Before printing, Using damp paper
the machine can cause vapor
emits vapor near during printing.
the output tray.
The machine Paper size and
does not print paper size setting
special- sized do not match.
paper, such as
billing paper.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly,
there might be a reduction in print quality. See the table below to clear the
problem.
SUGGESTED
SOLUTIONS
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Printing the PDF file as an
image may enable the file to
print. Turn on Print As
Image from the Acrobat
printing options.
It will take longer to
print when you print a
PDF file as an image.
Reduce the photo size. If
you increase the photo size
in the software application,
the resolution will be
reduced.
This is not a problem. Just
keep printing.
Set the correct paper size in
the Custom Paper Size
Settings in the Paper tab in
the Printing Preferences
(See "Opening printing
preferences" on page 53).
Troubleshooting_ 100
CONDITION
Light or faded print • If a vertical white streak or faded area
appears on the page, the toner supply is low.
You may be able to temporarily extend the
toner cartridge life (See "Redistributing toner"
on page 91). If this does not improve the print
quality, install a new toner cartridge.
• The paper may not meet paper specifications;
for example, the paper may be too moist or
rough (See "Print media specifications" on
page 111).
• If the entire page is light, the print resolution
setting is too low or the toner save mode is
on. Adjust the print resolution and turn the
toner save mode off. See the help screen of
the printer driver.
• A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning (See "Cleaning the inside" on
page 88).
• The surface of the LSU part inside the
machine may be dirty (See "Cleaning the
inside" on page 88).
Toner specks • The paper may not meet specifications; for
example, the paper may be too moist or rough
(See "Print media specifications" on
A a B b C c
page 111).
A a B b C c
• The transfer roller may be dirty. Clean the
A a B b C c inside of your machine. Contact a service
representative.
A a B b C c
• The paper path may need cleaning. Contact a
A a B b C c
service representative.
Dropouts If faded areas, generally rounded, occur
randomly on the page:
A a B b C • A single sheet of paper may be defective.
Try reprinting the job.
A a B b C
• The moisture content of the paper is uneven
A a B b C
or the paper has moist spots on its surface.
Try a different brand of paper (See "Print
A a B b C
media specifications" on page 111).
A a B b C
• The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thick (See "Opening printing
preferences" on page 53).
• If these steps do not correct the problem,
contact a service representative.
SUGGESTED SOLUTIONS