How Do I Charge My Fitbit Device?; Why Isn't My Battery Charging? - Fitbit Zip Versa Faq

How do I charge my Fitbit device?

We recommend plugging your charging cable into a USB port on your computer or other low-
energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub
or battery pack to charge, and only use the charging cable that came with your device.

Why isn't my battery charging?

If your battery is draining too quickly after a charge, see Can I improve my tracker's battery
life? For tips on how to monitor battery life and ensure your tracker is charging, see How do I
charge my tracker?
If your battery stopped charging, test the solutions below.
Problem
The contacts on the tracker or
charging cable are dirty.
The USB port or outlet is
faulty.
The tracker isn't connected
securely to the charging cable.
The tracker is malfunctioning.
The tracker is wet.
Dust and debris can accumulate over time and prevent a charge. Clean
the charging contacts using the instructions in How do I clean my
tracker?
If you haven't done so, try a different port. A UL-certified wall charger
will also work. Don't use a USB hub.
Check the alignment and try reconnecting your tracker to the charging
cable. For illustrations and tips on how to know if the connection is
secure, see How do I charge my tracker?
When in doubt, it doesn't hurt to turn your tracker off and back on. For
instructions see How do I restart my tracker?
Thoroughly dry your tracker before charging it.
Solution