Troubleshooting; System Requirements And Compatibility - Shure MV5C User Manual

Tip: When first connecting the microphone to your computer, make sure to raise the volume level in the sound control panel of
the computer for a strong audio signal. Then adjust headphone level for comfortable monitoring.

Troubleshooting

Issue
The middle LED does not illu-
minate
Audio is too low
Audio sounds bad
Audio is distorted
Device not working with USB
hub.
General troubleshooting
Note: Contact Shure Service and Repair if you continue to experience any issues.

System Requirements and Compatibility

Windows
Solution
Make sure that the MV5C is fully plugged in.
Check the computer sound control panel settings. When first connecting the MV5C to
your computer, make sure to raise the computer volume level.
Check the sound control panel of the computer to ensure that the MV5C is fully plugged
in and selected as your audio device.
Use the audio meter to ensure that volume peaks are within the target range. If level is
reaching the top of the input meter, turn the gain down.
The MV5C requires 250 mA per port. Check USB hub documentation for current/port
specification.
Quit and re-start your app.
Reboot the computer.
Windows 7 and higher
Minimum RAM = 64 MB
USB 2.0
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