Troubleshooting; System Requirements; System Requirements And Compatibility: Mac; System Requirements And Compatibility: Windows - Shure MV5-DIG Manual

Troubleshooting

Issue
The display does not illumi­
nate
Audio is too low
Audio sounds bad
Audio is distorted
Audio sounds unnatural or
jittery
MV5 is plugged in, but the
volume meter does not regis­
ter a signal.
Device not working with USB
hub.

System Requirements

System Requirements and Compatibility: Mac

• MacOS 10.13 to 10.15
• 64 bit
• Minimum 2 GB of RAM
• Minimum 500 MB of hard disk space

System Requirements and Compatibility: Windows

• Windows 10
• 64 bit
• Minimum 2 GB of RAM
• Minimum 500 MB of hard disk space

System Requirements and Compatibility: iOS

• iOS: iOS 14 and higher
• iPhone: iPhone 6s and higher
• iPod Touch: 7th gen
• iPad: iPad 5th gen and higher
• iPad Mini: iPad Mini 4th gen and higher
Solution
Make sure that the MV5 is fully plugged in.
Check the computer sound control panel settings. When first connecting the MV5 to your
computer, make sure to raise the computer volume level.
Check the sound control panel of the computer to ensure that the MV5 is fully plugged in
and recognized.
Use the audio meter to ensure that volume peaks are within the target range. If level is
reaching the red peak indicator of the input meter, turn the gain down.
Make sure that the sample rate and bit depth microphone settings, found in the sound
control panel of the computer, are consistent with the sample rate and bit depth selected
in your software.
Edit the privacy setting for the iOS device under SETTINGS > PRIVACY > MICROPHONE
to give the recording application permission to use the microphone.
The MV5 requires 250 mA per port. Check USB hub documentation for current/port speci­
fication.
Shure Incorporated
9/13