Download Print this page

Sony PlayStation Dualshock 4 How To Fix

Hide thumbs

Advertisement

Quick Links

How to fix DUALSHOCK 4 controller
issues
Connect the DS4 using a different USB cable
1.
Try connecting the DS4 to the PS4 using another USB cable.
2. Try connecting the DS4 to each of the USB ports on the PS4 system.
3. If you have another DS4 controller, attempt to connect it to the PS4.
4. Try to connect the controller to a different PS4, or a computer with PlayStation Now, to ensure the PS4
system is not the issue.
If it looks like your DS4 controller or a USB port on the PS4 system is faulty, please fill in
the
contact form
under-warranty repair.
'Forget' the DS4 and pair with the PS4 system
If your DS4 controller won't pair with your PS4 system, follow the steps below to re-pair.
1. Go to [Settings] > [Devices] > [Bluetooth Devices].
2. Highlight the device you want to pair and press x and then press the Options button > [Forget Device].
3. Connect the controller directly to the PS4 with a USB cable.
4. Press the PS button to log in to the PS4.
5. The light bar should turn blue indicating the DS4 controller has paired.
Reset the DS4 controller
1.
Turn off and unplug your PS4.
2. Locate the small reset button on the back of the DS4 near the L2 shoulder button.
3. Use a small tool to push the button inside the tiny hole. Hold the button down for roughly 3-5
seconds.
4. Connect the DS4 controller to the PS4 using a USB cable and press the PS button.
(including any serial numbers) to check if your hardware is eligible for an

Advertisement

loading

  Related Manuals for Sony PlayStation Dualshock 4

  Summary of Contents for Sony PlayStation Dualshock 4

  • Page 1 How to fix DUALSHOCK 4 controller issues Connect the DS4 using a different USB cable Try connecting the DS4 to the PS4 using another USB cable. 2. Try connecting the DS4 to each of the USB ports on the PS4 system. 3.
  • Page 2 5. If the light bar turns blue, the DS4 has paired. DS4 controller won’t turn on If your DS4 controller won't turn on, try using a different USB cable adjusting your DS4 settings. DS4 buttons/triggers are stuck To check if you are eligible for a warranty repair, please fill in the contact form including your DS4 serial number.
  • Page 3 1. Go to [Settings] > [Devices] > [Audio Devices]. 2. Select Output to Headphones > [All Audio]. 3. Highlight the Volume Control (Headphones) option and press right to make sure the controller's volume is turned up. If Output to Headphones is greyed out, that means the headphones are not detected by the controller and may need proper inserting.
  • Page 4 iOS 13 iPadOS 13 STEP 1: Turn on DUALSHOCK 4 wireless controller pairing mode Before you can connect your wireless controller via Bluetooth, you will need to activate pairing mode: 1. Press and hold the PS and Share buttons on the wireless controller at the same time. 2.
  • Page 5 DUALSHOCK 4 wireless controller Bluetooth limitations Please note, some wireless controller features are not available when connected to an iPhone, iPad or Apple TV:  PS Button  Touchpad  The colour of the light bar cannot be changed  Rumble, motion sensor and headphone jack audio connection Reconnect DUALSHOCK 4 wireless controller to PlayStation 4...