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NetAtlas Support Notes
Troubleshooting
Question: SNMPc, EMS and/or PostgreSQL will not install properly.
Answer:
• Make sure that the computer on which you want to install the SNMPc, EMS and
PostgreSQL meets the minimum hardware and software requirements.
• To install PostgreSQL, make sure your computer is using NTFS file system.
• Shut down any running services or applications which may affect the installation.
• Remove any previous versions of PostgreSQL and SNMP software from your
computer.
• Re-install SNMPc and EMS in that order.
Question: I cannot find my device in the SNMPc Management screen.
Answer:
• Check that you have added and compiled the MIBs correctly. Make sure that the
orders are followed exactly.
• Check that you have enabled auto-discovery;
• Check that the map object properties are correct for initial installation; Make sure the
IP address entered is the IP address of the switch you want to manage via the EMS.
• Check that the ODBC driver is correctly configured;
• Make sure that PostgreSQL is running.
• Make sure that the computer you have installed the EMS on, is connected to the
network where the switch is located.
• Make sure your computer's Ethernet card is working properly.
• If the problem still persists, uninstall and re-install the EMS software.
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All contents copyright (c) 2006 ZyXEL Communications Corporation.
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