Zoom Series 1063 User Manual page 28

Problem: Modem-on-Hold is not working.
Solution: You may have disabled Call Waiting in your dial up
networking settings. For example, in the US, if you
included *70, in your phone number to dial, you
have disabled Call Waiting.
Your ISP may not support V.92. Check with your
ISP.
Confirm that you have established a V.92
connection. Modem-on-Hold will not work with a
V.90 connection.
Your phone line may not have Call Waiting enabled.
In order to use Modem-on-Hold, your phone must
support Call Waiting. Please check with your local
telephone company.
Your firmware might be out of date. Please visit our
Web site to upgrade your modem's firmware.
Problem: You are using V.92 Modem-on-Hold but it
disconnects you as soon as you are notified of
an incoming call.
Solution: Your ISP may have set your modem "on hold" time
to zero. This means that you are disconnected
immediately after accepting an incoming call.
Your Modem-on-Hold software might be set to
automatically disconnect. Please consult the online
help included with your Modem-on-Hold software.
Problem: Your modem disconnects while communicating
with a remote system.
Solution The remote system has hung up, and you need to
reconnect. The other most common sources of
interruptions are Call Waiting or someone picking up
an extension phone.
If you have Call Waiting, you can usually temporarily
disable it by including a prefix such as *70,
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