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this process, it will respond with the standard <ESC>PG1<CR> per TAP 1.8 protocol specs, to continue
the TAP login process.
In these cases, the downstream equipment may consider itself to be in a TAP Logged In state and may
not properly respond to the TAP log in communications from the STG, and may need to be restarted.
Troubleshooting Inability to Discover the STG using the WaveWare Discover and Reset
Tool
The STG is shipped with DHCP enabled. The WaveWare Discover and Reset Tool using broadcast UDP
packets to discover the STG. If the network that the STG is connected to prevents broadcast UDP
packets, then the WaveWare Discover and Reset Tool will be unable to discover the STG.
In that case, there are a number of workarounds, as follows:
1. Move the STG to a LAN that does allow UDP broadcast, so that is becomes discoverable with the
WaveWare Discover and Reset Tool
2. Create a LAN using a laptop, a wireless router, and the STG, so that the router can provide DHCP
services to the STG. Run WaveWare Discover and Reset Tool on the laptop to discover the STG
3. Attach a video monitor to the HDMI port or mini DisplayPort on the STG. You should be able to
see the STG configuration page.
Troubleshooting Problems During Software Update Process
If the STG does not return to normal operation in 10 minutes after starting the Update Software process,
you can attach a monitor to the STG's HDMI port and observe any error notices, which you can report to
WaveWare Tech Support department.
If the STG returns to normal operation but the software version did not change, then there was a
problem with connecting to the wirelessmessaging.com web site to grab the update script. This is
commonly caused by not having an adequate internet connection for the STG.
Examining STG Log Data
Sip Input Data Log
When you click on the View Logs link, up to 2,000 SIP processing records will be displayed by default.
When you adjust the Begin and End Date/Time values and click the update button, the STG will display
up to the newest 2,000 records within the selected date/time range.
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Table of Contents
Troubleshooting
