Anshin Enkaku Support - Samsung Galaxy S7 edge Instruction Manual

Error message
MediaServer failed. Appears when the error id occurred
Camera needs restart at the MediaServer and the app is
terminated abnormally.
Exit the camera app and restart the app.
You cannot use more Appears when two more apps
than one application using camera function is booting
that uses camera simultaneously.
at the same time. Exit the camera app and restart the app.
Camera will close.
Disabling built-in apps If you disable application, other
may cause errors in applications linking to the disabled
other apps. application may not work properly. If
other application does not work properly
when "OK" is tapped and application is
disabled, enable the application.
Unfortunately, Appears when an error occurs in the
XXXX (process.com. browser. Tap "OK" and wait for a while,
android.browser) has then retry the operation.
stopped.
No certificates found Appears when requested SSL certificate
is not found on the terminal. Install
compatible certificate to the terminal.
Certificate-based Appears when certificate is required
authentication failed by SSL web page but the certificate
saved in the terminal does not match
the requested one. Install compatible
certificate to the terminal.
* XXXX indicates application or function name in which an error is
occurred.
Cause and remedy Page
P.93
P.93
P.113
P.79
Anshin Enkaku Support
By sharing screens of your terminal with NTT DOCOMO, you can
receive technical support to make settings, to use apps, to connect
to peripheral devices such as a PC, etc. (In Japanese only)
• This service is not available if your docomo nano UIM card is not
inserted, during international roaming, or in Airplane mode.
• Anshin Enkaku Support is a service requiring subscription.
• Some operations and settings are not supported.
• For details on Anshin Enkaku Support, refer to NTT DOCOMO's website.
1
Call あんしん遠隔サポートセンター (Anshin Enkaku Support
center for smartphone)
From DOCOMO mobile phones：(No prefix)15710 (toll free)
From land-line phones：
Business hours 9:00 a.m. to 8:00 p.m. (open all year round)
When calling Anshin Enkaku Support from the terminal, from the Home
screen, → " 遠隔サポート (Enkaku Support)" → " このスマートフォンから
発信する (Make a call from this smartphone)" → "Dial"/"Phone" to dial.
2
From the Home screen,
－
3
" 遠隔サポートの接続画面に進む (Go to Enkaku support
connection screen)" → " 同意する (Agree)"
4
Enter connection number notified by DOCOMO
－
5
Enkaku support starts when you are connected
145
0120-783-360
→ " 遠隔サポート (Enkaku Support)"
Appendix/Index