Dell Latitude 9410 Service Manual
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Dell Latitude 9410 Service Manual

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Dell Latitude 9410
Service Manual
Regulatory Model: P110G
Regulatory Type: P110G001

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Summary of Contents for Dell Latitude 9410

  • Page 1 Dell Latitude 9410 Service Manual Regulatory Model: P110G Regulatory Type: P110G001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Safety instructions................................5 Turning off your computer — Windows 10........................5 Before working inside your computer..........................5 After working inside your computer............................6 2 Technology and components......................7 USB features..................................7 USB Type-C................................... 8 HDMI 2.0....................................9 Corning Gorilla Glass................................
  • Page 4 SupportAssist Diagnostics..............................88 System diagnostic lights..............................90 M-BIST....................................91 LCD Built-in Self Test ................................. 91 Flashing BIOS (USB key)..............................92 Flashing the BIOS................................92 Backup media and recovery options..........................92 WiFi power cycle................................. 92 Flea power release................................93 6 Getting help and contacting Dell....................94 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: After Working Inside Your Computer

    3. Turn off your computer. 4. Disconnect all network cables from the computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5. Disconnect your computer and all attached devices from their electrical outlets. 6.

  • Page 7: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • USB features • USB Type-C • HDMI 2.0 • Corning Gorilla Glass USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host system units and peripheral devices like mouses, keyboards, external drivers, and printers.

  • Page 8: Usb Type-C

    • USB 3.2 is not USB Power Delivery or USB Battery Charging. USB Type-C USB Type-C is a new physical connector. The connector itself can support various exciting new USB standards. Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.

  • Page 9: Hdmi 2.0

    HDMI 2.0 This topic explains the High-Definition Multimedia Interface (HDMI) 2.0 and its features along with the advantages. HDMI is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).
  • Page 10 • High strength glass articles Dimensions Thickness: 0.4 mm Viscosity Table 2. Viscosity Parameters Vectors Softening Point (10 poises) 884˚C 13.2 Annealing Point (10 poises) 623˚C 14.7 Strain Point (10 poises) 571˚C Properties Table 3. Properties Density 2.43 g/cm Youngs Modulus 76.7 GPa Poissons Ratio 0.21...
  • Page 11 Table 5. Chemical Durability Reagent Time Temperature (ºC) Weight Loss (mg/cm2) HCl - 5% 24 hrs NH4F:HF - 10% 20 min HF - 10% 20 min 25.2 NaOH - 5% 6 hrs Electrical Table 6. Electrical Frequency (MHz) Dielectric Constant Loss Tangent 7.08 0.009...

  • Page 12: Major Components Of Your System

    Major components of your system 1. Base cover 2. Heatsink shield Major components of your system...
  • Page 13 15. SSD shield NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 14: Removing And Installing Components

    • Phillips #1 screwdriver • Plastic scribe-Recommended for field technician. Screw List The following table shows the screw list and the images for Dell Latitude 9410, for different components and locations. Table 7. Screw Size List Component Screw type Quantity...

  • Page 15: Sd Memory Card

    Component Screw type Quantity Image SD memory card Removing the SD memory card 1. Press the SD memory card to eject it from the SD memory card slot [1]. 2. Remove the SD memory card from the computer [2]. Installing the SD memory card Insert the SD memory card into its slot [1] until it clicks into place [2].

  • Page 16: Sim Card Tray

    SIM card tray Removing the SIM card tray NOTE: This procedure applies for models that are shipped with WWAN card only. 1. Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray [1]. 2.

  • Page 17: Installing The Sim Card Tray

    Installing the SIM card tray Install the SIM card tray into its slot on the computer [1] and push to lock it in place [2]. Removing and installing components...

  • Page 18: Base Cover

    Base cover Removing the base cover 1. Follow the procedure in before working inside your computer. 2. Remove the SD memory card. 1. Loosen the 10 captive screws that secure the base cover to the computer. Removing and installing components...
  • Page 19 2. Pry the base cover along the edges from the top side [2] to separate the base cover from the computer [2]. CAUTION: Do not pull on the base cover from the top side immediately after prying it open from the recesses as it can damage the base cover.
  • Page 20 3. Pry along the left, right and bottom edges of the base. 4. Slide the base cover outwards before removing it off the computer and then life the base cover off the computer. Removing and installing components...

  • Page 21: Installing The Base Cover

    Installing the base cover 1. Slide in base cover and place it on the computer. Removing and installing components...
  • Page 22 2. Press along the edges of the base cover until it clicks into place. Removing and installing components...
  • Page 23 3. Tighten the 10 captive screws to secure the base cover to the computer. Removing and installing components...

  • Page 24: Battery Cable

    1. Install the SD memory card. 2. Follow the procedure in after working inside your computer. Battery cable Disconnecting the battery cable 1. Follow the procedure in before working inside your computer. 2. Remove the SD memory card. 3. Remove the base cover.

  • Page 25: Coin Cell

    1. Install the base cover. 2. Install the card. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. Coin cell Removing the coin cell battery 1. Follow the procedure in before working inside your computer.

  • Page 26: Installing The Coin-Cell Battery

    Installing the coin-cell battery 1. Affix the coin-cell battery to the system [1]. 2. Connect the coin-cell battery cable to the connector on the system board [2]. Removing and installing components...

  • Page 27: Solid State Drive

    1. Connect the battery cable 2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. Solid state drive Removing the solid state drive 1. Follow the procedure in before working inside your computer.
  • Page 28 2. Remove the single (M2x2) screw [1] that secures the SSD shield to the system board. 3. Lift to remove the SSD shield from the system board [2]. Removing and installing components...

  • Page 29: Installing The Solid State Drive

    4. Slide and remove the SSD module from the connector on the system board. Installing the solid state drive 1. Align and slide the solid state drive (SSD) module into the connector on the system board. Removing and installing components...
  • Page 30 2. Place the SSD shield on the SSD module [1] and replace the single (M2x2) screw [2] to secure it to the system board. 3. Affix the black tape [1] and the metal foil [2] to secure the SSD shield in place. Removing and installing components...

  • Page 31: Wlan Card

    1. Connect the battery cable 2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in before working inside your computer.

  • Page 32: Installing The Wlan Card

    Installing the WLAN card 1. Slide the WLAN card [1] at an angle into the WLAN card connector on the system board. 2. Connect the WLAN antenna card cables [2] to the connector on the WLAN card. 3. Align the screw hole on the WLAN card bracket with the screw hole on the WLAN card [3]. 4.

  • Page 33: Wwan Card

    1. Connect the battery cable 2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. WWAN card Removing the WWAN card 1. Follow the procedure in before working inside your computer.
  • Page 34 2. Remove the single (M2x2) screw [1] that secures the WWAN bracket to the WWAN card. 3. Remove the WWAN bracket [2] from the WWAN card. 4. Disconnect the wireless antennae cables [3] from the connectors on the WWAN card. 5.

  • Page 35: Installing The Wwan Card

    Installing the WWAN card 1. Slide the WWAN card [1] at an angle into the WWAN card connector on the system board. 2. Connect the WWAN antenna cables [2] to the connector on the WWAN card. 3. Align the screw hole on the WWAN card bracket with the screw hole on the WWAN card [3]. 4.
  • Page 36 5. Place the metal shield on the WWAN card. Removing and installing components...

  • Page 37: Fan

    1. Connect the battery cable 2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. Removing the fan 1. Follow the procedure in before working inside your computer. 2. Remove the SD memory card.
  • Page 38 2. Disconnect the fan cable [1] from the connector on the system board [1]. 3. Partially peel off the metal foil [2] and the black tape [3] on the SSD shield. Removing and installing components...
  • Page 39 4. Remove the single (M2x2) screw [1] that secures the WWAN P-sensor bracket to the system board. 5. Remove the WWAN P-sensor bracket [2] from the system board. 6. Partially peel off the padded gasket [1] from the fan case. 7.
  • Page 40 CAUTION: There are cushions, partially obstructing the palmrest, on the bottom side of the fan. Technicians should not lift the fan directly up, as it may damage the fan. Partially lift the left side of the fan and slide it to the left to remove it from the computer. Removing and installing components...

  • Page 41: Installing The Fan

    Installing the fan For the system shipped with a WWAN card, there is an L-shaped bracket (P-sensor bracket) that covers the four WWAN LTE antenna cable connections to the system board. The screw that secures the bracket to the system also helps secure the fan to the system. Technicians must first remove the bracket before removing the fan and then reinstall the bracket after the fan is reinstalled.
  • Page 42 2. Replace the single (M2x2) screw [1] to secure the fan to the system board. 3. Adhere the padded rubber gasket [2] on the fan case. Removing and installing components...
  • Page 43 4. Align the screw holes on the WWAN P-sensor bracket [1] with the screw hole on the fan. 5. Replace the single (M2x2) screw [2] to secure the WWAN P-sensor bracket to the fan. 6. Connect the fan cable [1] to the connector on the system board. 7.
  • Page 44 8. Adhere the Mylar sheet on the system board. 1. Connect the battery cable Removing and installing components...

  • Page 45: Speakers

    2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. Speakers Removing the speakers 1. Follow the procedure in before working inside your computer. 2. Remove the SD memory card.

  • Page 46: Installing The Speakers

    Installing the speakers 1. Align the screw holes on the speakers [1] with the screw holes on the chassis 2. Replace the three (M1.6x1.4) screws [2] that secure the speakers to the chassis. Removing and installing components...
  • Page 47 3. Connect the speaker cable [1] to the connector on the system board and adhere the speaker flex cable [2] on the battery. Removing and installing components...

  • Page 48: Heatsink

    1. Connect the battery cable 2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. Heatsink Removing the heatsink 1. Follow the procedure in before working inside your computer. 2.
  • Page 49 4. Remove the metal foil from the heatsink shield. Removing and installing components...
  • Page 50 5. Remove the heatsink shield from the system board. Removing and installing components...
  • Page 51 6. Remove the four (M1.6x2.5) screws [1] that secure the heatsink on the system board. 7. Lift the heatsink [2] off the system board. Removing and installing components...

  • Page 52: Installing The Heatsink

    Installing the heatsink 1. Align the screw holes on the heatsink [1] with the screw holes on the system board. 2. Replace the four (M1.6x2.5) screws [2] that secure the heatsink to the system board. Removing and installing components...
  • Page 53 3. Place the heatsink shield on the heatsink. Removing and installing components...
  • Page 54 4. Adhere the metal foils on the heatsink shield. Removing and installing components...
  • Page 55 5. Adhere the camera and touch screen FPC cables on the heatsink shield [1]. 6. Connect the camera and touch screen FPC cables [2] to the connector on the system board. 7. Adhere the Mylar sheet [3] on the system board. Removing and installing components...

  • Page 56: Display Assembly

    1. Connect the battery cable 2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. Display assembly Removing the display assembly 1. Follow the procedure in before working inside your computer.
  • Page 57 4. Peel off the tape on the display cable [1]. 5. Pry the retention clips on both sides and flip open the latch [2]. CAUTION: The connector for the display cable features a latch that locks it in place on the system board which technicians must flip open in order to disconnect the display cable from the system board.
  • Page 58 7. Remove the six (M2.5x3.5) screws [1] that secures the display hinges to the computer. 8. Lift the display assembly off the computer [2]. Removing and installing components...

  • Page 59: Installing The Display Assembly

    NOTE: The display assembly is a Hinge-Up Design (HUD) assembly and cannot be further disassembled once it is removed from the bottom chassis. If any components of the HUD assembly are malfunctioning and need to be replaced, replace the entire display assembly. Installing the display assembly 1.
  • Page 60 5. Route the camera and touch screen FPC and adhere it on the heatsink shield [1]. 6. Connect the camera and touch screen FPC to the connector on the system board [2] and stick the Mylar sheet on the system board [3].

  • Page 61: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 62: Removing The Battery

    Removing the battery 1. Follow the procedure in before working inside your computer. 2. Remove the SD memory card. 3. Remove the base cover. 4. Disconnect the battery cable. 5. Remove the speakers. 1. Peel off the tape [1] and unroute the wireless antennae cables from the routing guides on the battery [2]. NOTE: The cables for the wireless antennas are routed over the plastic bracket at the top left corner and within the routing channels along the left and bottom side of the battery.
  • Page 63 Figure 2. 4-cell battery NOTE: A 6-cell battery has an extra M2x4 screw shown in green. Remove the screw before removing the battery from the computer. Table 8. Battery screw description Size Amount Yellow M2x3L 4-cell battery M1.6x4.5L 6-cell battery Green M2x4L Removing and installing components...

  • Page 64: Installing The Battery

    Figure 3. 6-cell battery Installing the battery 1. Align the screw holes on the battery with the screw holes on the palmrest assembly [1]. 2. Replace the four (M2x3) screws and single (M1.6x4.5) screw that secure the battery to the palmrest assembly [2]. NOTE: Install the extra M2x4 screw for 6-cell battery.
  • Page 65 4. Thread the antennae cables along the routing channels and supporting bracket on the battery [2]. 5. Connect the battery cable to the system board. Removing and installing components...

  • Page 66: System Board

    1. Connect the battery cable 2. Install the base cover. 3. Install the SD memory card. 4. Follow the procedure in after working inside your computer. System board Removing the system board 1. Follow the procedure in before working inside your computer.
  • Page 67 5. Disconnect the following power button cable from the system board [1]. 6. Disconnect the USH board cable [2] and keyboard with backlight cable [3] from the system board. 7. Disconnect the touchpad cable [4] and LED board cable [5] from the system board. Removing and installing components...
  • Page 68 8. Remove the single (M2x2) screw [1] securing the power fingerprint bracket to system board. 9. Remove the power fingerprint bracket [2] and disconnect the cable from the system board [3]. 10. Disconnect the LTE P-sensor and isolator antenna cables [4] from the system board. 11.
  • Page 69 12. Remove the single (M2x2) screw [1] and remove the SSD bracket from the system board [2]. 13. Remove the two (M2x4) screws [3] and remove the USB Type-C bracket [4] from the system board. Removing and installing components...
  • Page 70 CAUTION: For models shipped with no LTE support, the dummy SIM card tray must first be removed from the system before removing the system board. Remove the five (M2x3) screws [1] and remove the system board from the computer [2]. NOTE: Lifting the system board from the thin middle portion might damage the board.

  • Page 71: Installing The System Board

    Installing the system board 1. Install the system board in the computer [1] and install the five (M2x3) screws securing it to the computer. NOTE: After removing all brackets and disconnecting all cables, there are five screws that secure the system board to the palmrest.
  • Page 72 2. Install the USB Type-C bracket [1] on the system board and secure it using two (M2x4) screws [2] on the system board. 3. Install the SSD bracket [3] and secure it using a single (M2x2) screw [4] to the system board. Removing and installing components...
  • Page 73 4. Connect the Power button/fingerprint reader cable to the system board [1]. 5. Install the power button/finger print reader bracket [2] on the system board and secure it using the single (M2x2) screw [3]. 6. Connect the LTE P-sensor and isolator antenna cables [4] on the system board. 7.
  • Page 74 8. Connect the following power button cable to the system board [1]. 9. Connect the USH board cable [2] and keyboard with backlight cable [3] to the system board. 10. Connect the touchpad cable [4] and LED board cable [5] to the system board. Removing and installing components...
  • Page 75 11. Install the coin cell [1] on the system board and connect its cable to the system board [2]. 12. Connect the display cable to the system board [3] and flip close the actuator [4]. 13. Secure the display cable connector by sticking the tape on the system board [5]. Removing and installing components...

  • Page 76: Keyboard

    1. Install the battery. 2. Install the heatsink 3. Install the speaker. 4. Install the fan. 5. Install the WWAN card. 6. Install the WLAN card. 7. Install the SSD. 8. Install the coin cell 9. Connect the battery cable 10.
  • Page 77 8. Remove the WWAN card. 9. Remove the fan. 10. Remove the speakers. 11. Remove the battery. 12. Remove the heatsink. NOTE: System board can be removed with heatsink assembly attached. 13. Remove the system board. 1. Peel off the USH board cable [1], touchpad cable [2], and LED board cable [3] from the keyboard base. 2.
  • Page 78 4. Remove the two (M1.6x1.5) screws [1] to remove the middle battery bracket [2] from the computer. 5. Peel off the keyboard and backlight FPC cables from the keyboard [3]. 6. Remove the single (M1.6x1.5) screw [4] to remove the left battery bracket [5] from the computer. Removing and installing components...
  • Page 79 7. Remove the 40 (M1.6x1.5) screws that secure the keyboard to the palmrest assembly. Several of the screws are covered by the touchpad flexible flat cable, LED flexible flat cable (FFC), keyboard flexible printed circuit (FPC), and copper foil. Technicians must peel back these FFC/FPC/foil in order to access the keyboard screws.
  • Page 80 8. Lift the keyboard off the palmrest assembly. Removing and installing components...

  • Page 81: Installing The Keyboard

    Installing the keyboard 1. Place the keyboard on the palmrest assembly. Removing and installing components...
  • Page 82 2. Replace the 40 (M1.6x1.5) screws on the keyboard to secure it to the palmrest assembly. Several of the screws are covered by the touchpad flexible flat cable, LED flexible flat cable (FFC), keyboard flexible printed circuit (FPC), and copper foil. Technicians must peel back these FFC/FPC/foil in order to access the keyboard screws.
  • Page 83 3. Install the middle battery bracket [1] and secure it using two (M1.6x1.5) screws [2]. 4. Stick the keyboard and backlight FPC cables to the keyboard [3]. 5. Install left battery bracket [4] and secure it using single (M1.6x1.5) screw [5]. Removing and installing components...
  • Page 84 6. Stick the two pieces of LTE antenna module copper foil [1, 3] and LTE AUX cable on the keyboard [2]. 7. Route and stick the smart card FPC cable [4] on the keyboard and connect it to the USH board [5]. Removing and installing components...

  • Page 85: Palmrest Assembly

    8. Stick the USH board cable [1], touchpad cable [2], and LED board cable [3] on the keyboard base. 1. Install the system board 2. Install the battery. 3. Install the heatsink 4. Install the speaker. 5. Install the fan. 6.
  • Page 86 NOTE: System board can be removed with heatsink assembly attached. 12. Remove the display assembly. 13. Remove the battery. 14. Remove the system board. 15. Remove the keyboard. 1. After performing the preceding steps, you are left with palmrest assembly. 2.
  • Page 87 12. Connect the battery cable 13. Install the base cover. 14. Install the SIM card 15. Install the SD memory card. 16. Follow the procedure after working inside your computer. Removing and installing components...

  • Page 88: Troubleshooting

    Invoke diagnostics by either of the methods that are suggested below: • Tap F12 key on keyboard, as the Dell splash screen appears, until you get the message Diagnostic Boot Selected. • On the one-time boot menu screen, use the Up/Down arrow key to select the Diagnostics option and then press Enter.
  • Page 89 SupportAssist Advanced Screen The advanced screen allows more directed testing and contains more detailed information about the overall health of the system. The user can get to this screen by simply swiping a finger to the left on touchscreen systems or clicking the next page button on the lower left- hand side of the basic screen.

  • Page 90: System Diagnostic Lights

    SupportAssist Error Messages When the Dell SupportAssist Diagnostic detects an error while running, it will pause the test and the following window is displayed: • By responding Yes, the diagnostic will continue testing the next device and the error details will be available in the summary report.

  • Page 91: M-Bist

    Overview : LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings .

  • Page 92: Flashing Bios (Usb Key)

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 93: Flea Power Release

    5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 94: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 10. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Dell Help and Support app Accessing help In Windows search, type Help and Support, and press Enter.

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