Yanmar 6CXM-GTE2 Operation Manual page 47

Trouble & Troubleshooting
6
6.2 Consulting Your Yanmar Dealer or Distributor
Refer difficult problems and repairs to your Yanmar
dealer or distributor. At the time of trouble, check and
report the following:
1 Engine model and number (For engine
nameplate, see 2.3 [Names of Parts].
2 Boat name, hull material, boat size (tons)
3 Use, type of work, no. of hours run
4 Total no. of operation hours (refer to hour
meter), age of machine. If there is no hour
meter, use number of hours per day x
number of days and amount of fuel used.
5 Condition of engine just before trouble
(engine rpm, type of operation, load
condition, etc.)
6 Details of trouble (exhaust color, sound of
engine, does engine start, can engine be
turned manually, type of fuel used, brand
and viscosity of lube oil, etc.)
7 Past problems and repairs.
Warranty Service
Owner Satisfaction
Your satisfaction and good will are important to us and
to your dealer.
Normally, our dealer's service department will handle
any problems concerning the product. If you have a
warranty problem that has not been handled to your
satisfaction, we suggest you take the following action:
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MARINE DIESEL ENGINE 6CXM-GTE2
• Discuss your problem with a member of dealership
management. Often complaints can quickly be
resolved at that level. If the problem has already
been reviewed with the Service Manager, contact the
owner of the dealership or the General Manager.
• If your problem still has not been resolved to your
satisfaction, contact your Yanmar local Subsidiary
Company. (See the back of the cover of this manual)
We will need the following information in order to assist
you:
• Your name, address and telephone number
• Product model and serial number
• Date of purchase
• Dealer name and address
• Nature of problem
After reviewing all the facts involved, you will be
advised of what action can be taken. Please bear in
mind that your problem will likely be resolved at the
dealership, using the dealer's facilities, equipment and
personnel. It is, therefore, very important that your
initial contact be with the dealer.
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