Miscellaneous Errors - Abbott ID NOW NAT-024 Instrument User Manual

12.1.16 Miscellaneous Errors

Error: Critical Error
The software has encountered a critical error and the application can only restart
to recover.
Action: Press OK to reboot the instrument
Error: Temperature Out of Range
The heater temperature is not at the required temperature to perform a test.
Action: Make sure that the lid is closed and wait 5 minutes for the heater to warm
the sample receiver and test base receiver. Repeat the test. If the error persists,
reboot the instrument by turning it off and then on again.
Error: Reading Error – Low Side
The instrument has failed its Self Test due to a target in the instrument not
providing a correct response.
Action: Press OK to try again or press Home to return to the Home menu.
Without successfully completing Self Test the user can review results and
instrument details but cannot run a test.
Error: Hardware Timeout
The instrument hardware encountered an internal hardware response error.
Action: Repeat the test. If the error persists, reboot the instrument by turning it
off and then on again.
Error: Configuration file cannot be installed
There was an error during the installation of a software update.
Action: Power off the instrument, insert the USB containing the software update,
power the instrument back on.
If the issue persists, contact Abbott Technical Services to obtain the latest version
of software.
58 ID NOW Instrument User Manual