Appendix; Troubleshooting Table - Balluff MATRIX VISION mvBlueGEMINI Technical Manual

11 Appendix

11.1 Troubleshooting Table

Error Cause
No connection to Incorrect network
the camera configuration
possible
No connection to Incorrect configuration
the camera of PC -
possible
Wrong IP address
mvBlueGEMINI Technical Manual (EN)
Action
Check and implement the measures defined in the
"Notes on network connections" chapter.
Alternative access to the camera (direct connection):
1. Disconnect the camera's power supply.
2. Use a PC/laptop with an Ethernet port.
3. Disconnect the PC from all networks by removing
all network cables and disabling the WLAN (if
present).
4. Establish a direct connection between the PC and
the camera by connecting the camera's network
cable directly to the PC's Ethernet port. Do not
use any switches/routers/hubs.
5. Restore the camera's power supply.
6. The camera now starts up and establishes a
network address with the connected PC. This may
take up to 5 minutes.
7. Follow the sequence mentioned in the "First
steps" chapter under "Connecting with the smart
camera"
8. Open the system settings and check the camera's
network configuration. In case of doubt, consult
an IT expert.
If you cannot get an connection to the camera as
described before, it could be possible, that your
PC/laptop doesn't find the camera because it doesn't
negotiate an IP address with the camera. Please
ensure that your PC retrieves it's IP address
automatically (DHCP):
1. Open the settings of your network adapter and
there the settings of the internet protocoll
(TCP/version 4)
2. Set the IP address to automatically
3. Inside the tab alternative configuration also set
the IP address to autmatically
v2.6
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