Troubleshooting Guide - Everycom X7 User Manual

TROUBLESHOOTING GUIDE

Problems listed below might occur during the operation of your projector. Please refer to the possible factors
which might cause the issue to do troubleshooting.
1. Home Theater Connection
*The Projector can be connected to Home Theater using Audio-out Port available on the projector.
2. Mobile Connection
*iOS: Genuine lightning to HDMI cable.
*Android: Micro USB to HDMI adapter / Type C to HDMI cable.
*Wireless Display Adapter: Anycast , Chromecast , Amazon Firestick.
3. Why Is the Display of the Projector Available but Without Audio?
*The Projector or the connected device (PC, TV, etc.) is muted
*Dolby sound is not supported, exit to play again
*The audio format is not supported by the projector *VGA connection can only transmit analog signal of video not audio. An external speaker is
required when the device is connected via VGA cable.
*Encryption applied to the videos or media player which holds the video. Try more videos to define this possibility.
*Exclude the above possibilities, try another HDMI cable /external speaker, and a 2.0USB disk/ Micro SD card within 32G/USB hard disk within 1TB
to play directly to check if the video and audio are both available.
4. Why Is the Audio of the Projector Available but Without Display?
*The video format is not supported by the projector
*Encryption applied to the videos or media player which holds the video
*If the lamp of the projector is off with only audio playing, the lamp is defective. Please contact Everycom for a replacement
*Try another HDMI cable if you select the HD input source
5. Why Does the Projection Screen Show No Signal?
*Make sure all cables are plugged correctly and firmly
*Make sure you select the right input source. For example, if you insert a USB drive, please select USB in the interface of Input Source
*USB 2.0 disk is supported on this projector. If a USB 3.0 is connected, it will only show No Signal.
6. How Can I do if the Image is Blurry or Out of Shape?
*Adjust the focus and keystone ring by moving it leftward/rightward till it shows the best images
*Place projector on a flat surface horizontally or vertically. An inclination of any angle may result in blurry displays or uneven colors
*Darker environment suggested achieving the best projecting performance
*The eligible distance of 1.2m-3.8m/32inch-120inch between the projector
*Projecting wall or screen is clean white if possible.
7. How Can I Do if the Image is Up Side Down?
*Enter Menu—Picture—Flip to flip the projection image accordingly
8. How Can I Do if the Projection Screen is Not Square or Allied Horizontally
*Make sure the projector is placed on a flat surface with projector light in the middle of the screen.
*Make sure the projector screen is placed horizontally
9. How Can I Do if there is Color Distortion?
*Make sure the video source has a fine resolution.
*Adjust the colors: enter Menu-Picture-Color Temperature, then select different modes and adjust the value accordingly.
*Reset the projector to manufacturer setting: enter Menu-Option-Restore Factory Default to reset..
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