Xerox WorkCentre 3119 User Manual page 42

Condition Possible cause
The The paper
machine source selection
selects in the printer
print properties may
materials be incorrect.
from the
wrong
paper
source.
A print job The job may be
is very complex.
extremely
slow.
If you are using
Windows 98/Me,
the Spooling
Setting may be
set incorrectly.
Half the The page
page is orientation
blank. setting may be
incorrect.
The paper size
and the paper
size settings do
not match.
The The printer
machine cable is loose or
prints, but defective.
the text is
wrong,
garbled, or
incomplete.
The wrong
printer driver
was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
Suggested solutions
For many software applications, the paper
source selection is found under the Paper
tab within the printer properties. Select
the correct paper source. See the
Software Section.
Reduce the complexity of the page or try
adjusting the print quality settings.
The maximum print speed of your
machine is 19 PPM for Letter-sized paper
and 18 PPM for A4-sized paper.
From the Start menu, choose Settings
and Printers. Right-click the Xerox
Workcentre 3119 Series machine
icon, choose Properties, click the
Details tab, and then choose the Spool
Settings button. Select the desired spool
setting.
Change the page orientation in your
application. See the Software Section.
Ensure that the paper size in the printer
driver settings matches the paper in the
paper input tray.
Or, ensure that the paper size in the
printer driver settings matches the paper
selection in the software application
settings you use.
Disconnect the printer cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and the machine to
another computer and try a print job that
you know works. Finally, try a new printer
cable.
Check the application's printer selection
menu to ensure that your machine is
selected.
Try printing a job from another
application.
Exit Windows and reboot the computer.
Turn the machine off and then back on
again.
Condition Possible cause
Pages The toner
print, but cartridge is
are blank. defective or out
of toner.
The file may
have blank
pages.
Some parts,
such as the
controller or the
board, may be
defective.
The The setting in
illustrations the software
print application is
incorrectly wrong.
in Adobe
Illustrator.
An error When the USB
occurs mode is set to
repeatedly Fast, some PC
when you users may
are printing experience poor
with the USB
USB communication.
connection.
9.6
Troubleshooting
Suggested solutions
Redistribute the toner, if necessary. See
page 8.3.
If necessary, replace the toner cartridge.
Check the file to ensure that it does not
contain blank pages.
Contact a service representative.
Select Download as Bit Image in the
TrueType Options window of the
Graphic properties and print the document
again.
Change the USB mode to Slow. To do so,
follow these step:
1 Press button until Machine
Setup appears on the top line of the
display.
2 Press the scroll button ( or ) until
USB mode appears and press
button.
3 Press the scroll button ( or ) until
Slow appears and press
button.
4 Press button to return to
standby mode.