Fault Finding The Product; Overview Of Alarm And Warning Codes; Code 2 (Power Phase Missing); Code 4 Too Many Motor Restarts - Grundfos LC 241 Installation And Operating Instructions Manual

8. Fault finding the product

WARNING
Electric shock
Death or serious personal injury
‐
Switch off the power supply before you start any work
on the product.
‐
Make sure that the power supply cannot be switched
on accidentally.
Fault finding and fault correction must be carried out by qualified
persons.

8.1 Overview of alarm and warning codes

Code number
Code 2
Code 4
Code 9
Code 12
Code 22
Code 25
Code 48
Code 57
Code 69
Code 84
Code 117
Code 157
Code 159
Code 165
Code 191
Code 205
Code 225
Code 226
Code 229

8.2 Code 2 (Power phase missing)

• Alarm code 2 is shown on the display.
• The alarm symbol on the display turns red and the pump
stops.
• Alarm code Power phase missing is displayed in Grundfos
GO Remote.
Cause
One of the power supply phases is not connected.
Remedy
• Connect the phase.
Cause
The fuse is blown or the circuit breaker is tripped somewhere on the
incoming power line.
Remedy
• Replace the fuse.
Description
The power phase is missing.
Too many motor restarts.
The power-phase sequence is
wrong.
Service is needed.
Moisture in motor of pump.
Wrong configuration.
The motor is overloaded.
Missing water in the application.
The winding temperature is too
high.
The memory-storage media is
faulty.
The door is opened.
Real clock time monitoring
Communication error CIMxxx.
Signal fault.
High water level.
Level-switch inconsistency.
Communication error pump
module.
Communication error IO
module.
Water on the floor.
• Reset the circuit breaker.
Related information
2.3.5 Connecting the pump supply and power supply
8.3 Code 4 (Too many motor restarts)
• Alarm code 4 is shown on the display.
• The alarm symbol on the display turns red and the pump
stops.
• Alarm code Too many motor restarts is displayed in Grundfos
GO Remote.
Cause
The pump has been blocked or partly blocked causing overload in
the motor.
Remedy
• Remove the blockage from the pump.
Related information
6.13 Setting the maximum number of restarts with Grundfos GO
Remote

8.4 Code 9 (Power phase sequence wrong)

• Alarm code 9 is shown on the display.
• The alarm symbol on the display turns red and the pump
stops.
• Alarm code Power phase sequence wrong is displayed in
Grundfos GO Remote.
Cause
The power supply phase is set incorrectly.
Remedy
• Interchange two phases.
Related information
2.3.5 Connecting the pump supply and power supply

8.5 Code 12 (Service needed)

• Warning code 12 is shown on the display if you press
the Up or Down button.
• The warning symbol on the display turns yellow and the pump's
operating mode is unchanged.
• Warning code Service needed is displayed in Grundfos GO
Remote.
Cause
The pump requires service based on time to next service
countdown.
Remedy
• Contact Grundfos or an authorized service workshop.
• In order for the product to determine the service time, you
must have enabled the service countdown with Grundfos GO
Remote: Settings > Service
8.6 Code 22 (Moisture in motor of pump)
• Alarm code 22 is shown on the display.
• The alarm symbol on the display turns red and the pump
stops.
• Alarm code Moisture in motor of pump is displayed in
Grundfos GO Remote.
Cause
Moisture is detected in the motor of the pump.
Remedy
• Service is needed on the pump. Contact Grundfos.
23