Faq - Olivetti FL X1 User Manual

4 FAQ

Q1. What happens in case the memory for access record is full?
A. The oldest records will be overwritten by new records. The memory keeps working.
Connecting the device to a PC/Server, the records can be exported and saved (see par. 2.3.2 –
3). Optionally, all the field data will be centralized on the Olivetti Platform, to get an unique
view of the different locations and to create custom dashboards.
Q2. When open web browser to login device, no response from device.
A. Try to refresh the screen by clicking refresh on web browser.
Q3. When upload firmware, select firmware file and click "upgrade", but no reaction at all.
A. Recommend to use Google Chrome to implement firmware upload and other configuration.
Q4. Try to login device, but no idea about the IP address for login.
A. Doing the initial setup for device, it is recommended to enable "showing IP address" which
can be found at "Device Management  Basic Management" (see par. 2.3.3 - 2), so that the
IP address is shown on the display.
Q5. Cannot detect any face in dimming environment.
A. It is recommended to set auxiliary light as "Auto" which automatically emits light while the
ambient light is insufficient (see par. 2.3.3 - 2)
Q6. Why the auxiliary light is always on?
A. When set at auto and when the environment light is dimming, the auxiliary light is emitted
automatically. Check the light sensor located at bottom edge of device is obstructed by stand
or other tapes.
Q7. Can possibly take face picture and register by device directly?
A. Yes. When stand and face the device, the camera takes the picture for a person and adds an
item for access record. Login the device by web browser and check the access record. On the
record item, click "Register" to add this person (see par. 2.3.2 – 3).
Q8. May the facial recognition work also without mask wearing?
A. Whatever the picture is with or without mask wearing, it is capable to detect face with or
without mask wearing.
Q9. Is the device able to connect to an automatic door/gate and control it?
A. Yes, the device can be connected to an automatic door/gate and controls an automatic
door/gate. Mostly connect the trigger wires from door/gate to the connector of KZ_OUT on
device (see par. 2.4).
Q10. When many units of devices are installed, how to manage all these devices?
A. Simply connect all the devices on local area network (LAN). Use a PC and login to each device
by its IP address.
Optionally, all the field data will be centralized on the Olivetti Platform, to get an unique view
of the different locations and to create custom dashboards.
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