SpectraLink Versity 95 Series Interoperability Manual
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SpectraLink Versity 95 Series Interoperability Manual

Cisco unified communications manager (cucm)
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Spectralink Versity Smartphone
Cisco Unified Communications Manager
(CUCM)
Interoperability Guide: Version 12
721-0062-000 Rev: A
January 2019

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Summary of Contents for SpectraLink Versity 95 Series

  • Page 1 Spectralink Versity Smartphone Cisco Unified Communications Manager (CUCM) Interoperability Guide: Version 12 721-0062-000 Rev: A January 2019...
  • Page 2 The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

  • Page 3: Table Of Contents

    3. Add the End User .......................17 4. Add the Phone ......................19 5. Add a Directory Number ....................23 6. Configure the Spectralink Versity Handset to Register with the CUCM ....27 Example: Manual SIP configuration................27 7. Verify Registration Status ..................33 8. Test Basic Calling Features and Functionality ............36 Chapter 3: SIP Feature Configuration and Configuration Parameter Test Details ..............
  • Page 4 Cisco Unified Communications Manager (CUCM) Interoperability Guide Transfer: Announced .......................39 Transfer: Attended ......................40 Caller ID ..........................40 Hold and Resume......................41 Music On Hold ........................41 Call Reject ........................41 Do Not Disturb .........................41 Call Park ...........................42 DTMF via RFC2833 ......................42 Call Forward ........................42 Call Forward All Calls Using the Handset ..............42 Call Forward All Calls Using the Cisco UCM ...............43 Call Forward Busy and Call Forward No Answer ............43...

  • Page 5: About This Guide

    PSTN connections. All testing was performed in Spectralink laboratories. Product Support Spectralink wants you to have a successful installation. If you have questions, please contact the Customer Support Hotline at 1-800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain Time.

  • Page 6: Specific Documents

    Spectralink Versity Deployment Guide provides a high-level overview of the deployment process for Spectralink Versity smartphones. This includes the interface with an EMM, the method for getting Versity connected to the wireless LAN, and the interface with the Spectralink Application Management (SAM) server.

  • Page 7: Cisco Documentation

    For details on RF deployment please see The Challenges of Ensuring Excellent Voice Quality in a Wi-Fi Workplace and Deploying Enterprise-Grade Wi-Fi Telephony. These White Papers identify issues and solutions based on Spectralink’s extensive experience in enterprise-class Wi-Fi telephony. They provide recommendations for ensuring that a network environment is adequately optimized for use with Spectralink devices.
  • Page 8 Cisco Unified Communications Manager (CUCM) Interoperability Guide Convention Description <MACaddress> Indicates that you must enter information specific to your installation, handset, or network. For example, when you see <MACaddress>, enter your handset’s 12-digit MAC address. If you see <installed-directory>, enter the path to your installation directory. >...

  • Page 9: Chapter 1: Overview

    Chapter 1: Overview System Diagram Below is a system diagram depicting the lab setup used to test the Spectralink Versity interoperation with the Cisco Unified Communications Manager. 721-0062-000_A.docx January 2019...

  • Page 10: Test Infrastructure Version Information

    • Cisco Unified Communications Manager (CUCM) Software Version: 12.0.1.21900-7 Note: Spectralink has also performed testing of the Versity handset against version 10.0 and 11.0 of the CUCM and will support the integration of Versity with versions of CUCM within that range. This document details the configuration process against CUCM 12.0, though the configuration described herein should apply to both 10.x and 11.x versions of...

  • Page 11: Feature Configuration And Test Summary

    Cisco Unified Communications Manager (CUCM) Interoperability Guide Feature Configuration and Test Summary A description of each feature tested and comments about feature functionality can be found in SIP Feature Configuration and Configuration Parameter Test Details. Features Tested Supported Direct to CUCM SIP Registration SIP Digest Authentication Basic Calls Voicemail Integration...

  • Page 12: Configuration Sequence Overview

    N– No Configuration Sequence Overview Steps required to support a Spectralink Versity Handset on the CUCM. Each item on this list links to the corresponding step information later in this document. Ensure adequate licenses are available in the CUCM to support the Versity handset...

  • Page 13: Chapter 2: Configuration Steps

    The intent of this section of the guide is to provide a minimum series of steps necessary to create the configuration on the CUCM to support the Spectralink Versity handsets, and then connect the Versity handsets to the network and achieve registration. Your environment may require that some additional fields or configuration be completed to ensure the handset works as desired.

  • Page 14: Phone Security Profile

    You may build a unique Phone Security Profile for the Spectralink Versity phones or utilize an existing Phone Security Profile if it conforms to the recommended values below.
  • Page 15 Cisco Unified Communications Manager (CUCM) Interoperability Guide Example: Phone Security Profile Configuration Page On the Phone Security Profile Information form Give the new profile a name, such as Spectralink Wireless Phones b Select the Enable Digest Authentication checkbox. Select the Save key: 721-0062-000_A.docx...
  • Page 16 Cisco Unified Communications Manager (CUCM) Interoperability Guide Example: Phone Security Profile Information Page 721-0062-000_A.docx January 2019...

  • Page 17: Add The End User

    Navigate to User Management> End User Select the Add New softkey: On the User Information page that appears Spectralink recommends setting the following fields at a minimum: User ID: jdoe (Enter a user ID that complies with your system and account policies.
  • Page 18 Cisco Unified Communications Manager (CUCM) Interoperability Guide Example: User Information Page 721-0062-000_A.docx January 2019...

  • Page 19: Add The Phone

    Cisco Unified Communications Manager (CUCM) Interoperability Guide 4. Add the Phone Navigate to Device> Phone. Select the Add New soft key: Example: Find and List Phones Page On the Add a New Phone page, in the Phone Type pull-down box, select Third-party SIP Device (Advanced).
  • Page 20 Cisco Unified Communications Manager (CUCM) Interoperability Guide Example: Add a New Phone Page In the Device Information section of the Phone Configuration page, Spectralink recommends configuring the following fields at a minimum. We should mention that Cisco offers many configuration features and functionality that we will not detail in this...
  • Page 21 Hub_None, which means that Call Admission Control will not be used. Note that if you do specify a location, and you wish to call devices located within other locations, you may need to enable the G.729 codec on the Spectralink Versity handset. Cisco’s default inter-region codec is G.729.)
  • Page 22 Cisco Unified Communications Manager (CUCM) Interoperability Guide Scroll Down to the Protocol Specific Information section of the Phone Configuration page. Spectralink recommends configuring the following fields at a minimum: Device Security Profile: Spectralink Wireless Phones (Select the Phone Security Profile you created in Step 2)

  • Page 23: Add A Directory Number

    Phone Configuration window at the top, click the Line [1] – Add a new DN link. In the Directory Number Configuration window that appears, Spectralink recommends configuring the following fields at a minimum, though additional fields may be required by...
  • Page 24 Cisco Unified Communications Manager (CUCM) Interoperability Guide Example: Upper Portion of the Directory Number Configuration Page g Configure the Call Forward Settings as Desired for your environment. In our sample configuration, we have configured Call Forward for all Unavailable, No Answer, or Busy scenarios to forward calls to the Cisco Unity Connection Voicemail server.
  • Page 25 Maximum Number of Calls: 4 (Four calls are the maximum number of calls the Spectralink Versity can place or receive per registration.) Busy Trigger: 4 (Four calls is the maximum number of calls the Spectralink Versity can place or receive per registration.) Select the Save softkey: 721-0062-000_A.docx...
  • Page 26 Cisco Unified Communications Manager (CUCM) Interoperability Guide Example: Caller ID and Call Waiting Settings on the Directory Number Configuration Page 721-0062-000_A.docx January 2019...

  • Page 27: Configure The Spectralink Versity Handset To Register With The Cucm

    6. Configure the Spectralink Versity Handset to Register with the CUCM The first step in connecting the Spectralink Versity handset to the CUCM is to get the handset connected to the wireless LAN. This can be done manually on each handset by configuring Wi- Fi settings on the Administrative menus.
  • Page 28 : 172.29.103.100. This value should be replaced with the IP address of your CUCM. You may also use a DNS A-Name record or a DNS SRV record to specify the server address. : leave blank. Spectralink’s lab server uses UDP port 5060 for SIP SIP server port communications and that is the default, so there is no need to populate this field if your site is utilizing port 5060 for SIP communications.
  • Page 29 Force subscription to message waiting notifications : Unchecked. Testing with Cisco Unity Connection in Spectralink’s lab environment showed that Third Party SIP Endpoints were subscribed to Message Waiting Indications (MWI’s) automatically and will receive SIP Notify messages without forcing a subscription.
  • Page 30 Common settings configuration screen: Audio DSCP : 46. This value is the default. It should not be necessary to modify this default unless specifically advised to do so under the requirements of the Spectralink VIEW deployment instructions. Call Control DSCP : 40.
  • Page 31 Spectralink recommends leaving this value at the default setting (96) unless the far end will not accept DTMF payload types of 96 and fails to respond to invites with the SDP payload value it requires.
  • Page 32 Cisco Unified Communications Manager (CUCM) Interoperability Guide Override automatic switch from UDP to TCP: Off. If enabled and the handset is configured with Transport type of UDP, this parameter will force the handset to continue to send SIP packets that exceed 1300 bytes in size using UDP, rather than switching to TCP for large packet transmissions as RFC3261 section 18.1.1.

  • Page 33: Verify Registration Status

    Cisco Unified Communications Manager (CUCM) Interoperability Guide 7. Verify Registration Status Once the handset has successfully connected to the wireless LAN and you have entered the SIP credentials and submitted them by exiting the BizPhone settings menus using the back key, or by clicking the Save Configuration button if using the CMS, then you will want to confirm whether the registration has been successful.
  • Page 34 Cisco Unified Communications Manager (CUCM) Interoperability Guide typically indicates that the username and password provisioned in the Versity handset do not match those expected by the call server: Example: Versity Failed Registration Screens 721-0062-000_A.docx January 2019...
  • Page 35 Cisco Unified Communications Manager (CUCM) Interoperability Guide Registration Status in the CUCM: You can check to see the status of the Versity handset according to the CUCM by navigating to Device> Phone> Find and List Phones, and then using one of the search mechanisms to find the phone of interest. If the handset has successfully contacted the CUCM it should show you the current registration status as Registered and allow you to observe the IP address the CUCM thinks the registration is coming from.

  • Page 36: Test Basic Calling Features And Functionality

    Cisco Unified Communications Manager (CUCM) Interoperability Guide 8. Test Basic Calling Features and Functionality Once the device’s registration has been confirmed, a basic functionality test should be performed. Spectralink recommends running the following tests at a minimum to verify proper Versity handset / CUCM interaction. •...

  • Page 37: Chapter 3: Sip Feature Configuration And Configuration Parameter Test Details

    MWI notifications are delivered to SIP endpoints with a simple yes / no status, and as such, the Spectralink Versity phone cannot provide a message count to the user but will provide an indicator that it has message(s) waiting.

  • Page 38: Message Waiting Indication (Mwi)

    Cisco Unified Communications Manager (CUCM) Interoperability Guide address was not sent in the Message-Account field of the SIP Notify messages from the Cisco Unity Connection system, so this field must be populated with the main voicemail number to allow notification and speed dial dialing of the voicemail system. Entering this number will allow you to dial the voicemail system by opening the dialer and long-pressing the 1 key on the dial pad, or by tapping the Message Waiting Notification from the notification drawer.

  • Page 39: Multiple Calls Per Line Key Or Maximum Calls Per Line

    Phone C, followed by pressing the transfer button again. Phone B never talks to Phone C and Phone C begins ringing with the call from Phone A. If Phone C answers he will be in call with Phone A. Blind transfer was successfully tested in Spectralink’s labs. Troubleshooting Call Transfer Issues When SIP smartphones on a CUCM perform a Call Forward or a Call Transfer, they are re- routing the call.

  • Page 40: Transfer: Attended

    Versity Handset. Caller ID Calling Party and Called Party name and number are supported by the Spectralink Versity handsets. The Versity handsets make use of the Cisco provided Remote-Party-ID field which allows the phone to use PBX supplied messages to update the called and calling party names when SIP re-invites, refers, or progress messages occur such as during a transfer.

  • Page 41: Hold And Resume

    Call Forward Busy location. When this occurs, the call log on the Versity handset will show rejected calls as missed calls. The Spectralink Versity phone sends a 486 Busy SIP message back to the CUCM when the user rejects an offered call.

  • Page 42: Call Park

    (If the Blind Transfer feature is utilized, callers will be unable to retrieve the parked call.) Spectralink notes that the CUCM Features and Services Guide states, “The system does not support directed call park when the blind transfer softkey is used on Cisco Unified IP Phones 7940 and 7960 that are running SIP.”...

  • Page 43: Call Forward All Calls Using The Cisco Ucm

    Spectralink Versity device. Call Forward Busy and Call Forward No Answer The Spectralink Versity handset does not provide settings for Call Forward Busy or No Answer on the handset itself. Forward Busy and No Answer destinations should be programmed on the Cisco UCM’s Directory Number Configuration settings page or the Self Care Portal rather than...

  • Page 44: Sip Using Tcp

    Though the Versity phone defaults to utilizing UDP, the transport mechanism can be modified to TCP in the Spectralink handset by toggling the SIP Phone> Transport setting. In our example configuration, we created a Phone Security Profile in the CUCM that supported both TCP and UDP, and we assigned that profile to the Versity phones on the Phone Configuration page.

  • Page 45: Paired' Lines (Shared Line, Bridged Line)

    CUCM using SIP and connected to the PSTN through an ISDN PRI circuit. The Spectralink Versity handset was able to make and receive calls through this configuration as well as to pass DTMF digits through to IVR style menus on the PSTN.

  • Page 46: Tls & Srtp

    Versity’ native SIP client. Reset and Restart through the Cisco UCM SpectraLink Versity handsets will not reset or restart using messages sent by the Cisco UCM. SpectraLink strongly recommends a SAM (Spectralink Application Management) server be utilized to allow phone configuration updates without requiring each phone to be collected and reprogrammed through the UI.

  • Page 47: Centralized Cisco Tftp Integration

    Management Guide for additional details. Cisco Phone Directory SpectraLink Versity handsets do not support the Cisco Phone directory but do allow LDAP integration with Active Directory such as to provide a comprehensive directory search tool. The Versity handset also maintains detailed inbound, outbound, and missed call lists, as well as the ability to save and add contacts to a local phone directory.

  • Page 48: Chapter 4: Troubleshooting

    DSCP Values The default DSCP value for Audio from the CUCM is aligned with the Spectralink recommendation of a decimal DSCP value of 46. That said, if wireless analysis determines that packets are not “getting through” to the handset, or are arriving with an incorrect DSCP tag, it may be worth verifying that the CUCM is tagging Audio packets with appropriate DSCP values.
  • Page 49 Cisco Unified Communications Manager (CUCM) Interoperability Guide Next, select the active CUCM server form the pull-down list In the Service Window that appears, select Cisco CallManager (Active) from the pull-down list Example: Service Parameter Configuration Navigate down to the Clusterwide Parameters (System – QOS) portion of the page that appears and look for the DSCP for Audio Calls parameter.
  • Page 50 Cisco Unified Communications Manager (CUCM) Interoperability Guide *****END OF DOCUMENT***** 721-0062-000_A.docx January 2019...

This manual is also suitable for:

Versity 96 seriesVersity 9540Versity 9640Versity 9553Versity 9653

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