Related Manuals for SpectraLink Mitel 6920
Summary of Contents for SpectraLink Mitel 6920
- Page 1 Spectralink Versity Smartphone Mitel MiVoice Business 3300 ICP Interoperability Guide 721-0068-000 Rev. A October 2019...
- Page 2 The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
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Page 3: Table Of Contents
Add Multicall Buttons ....................24 6. Add a Voicemail Box (if desired) ................25 7. Configure Call Re-Routing For Your Extension ............26 8. Configure the Spectralink Versity Handset to Register with the Mitel MiVoice Server ..........................27 Example: Manual SIP configuration................27 9. Verify Registration Status ..................32 10. - Page 4 Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Basic Calls ........................35 Voicemail Integration .......................35 Message Waiting Indication (MWI) .................36 Call Waiting ........................36 Multiple Calls per Line Key or Maximum Calls per Line ..........36 Conference 3-way ......................37 Transfer: Blind .........................37 Transfer: Announced .......................37...
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Page 5: About This Guide
PSTN connections. All testing was performed in Spectralink laboratories. Product Support Spectralink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 1-800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain Time. -
Page 6: Specific Documents
Spectralink Versity Deployment Guide provides a high-level overview of the deployment process for Spectralink Versity smartphones. This includes the interface with an EMM, the method for getting Versity connected to the wireless LAN, and the interface with the Spectralink Application Management (SAM) server. -
Page 7: Mitel Documentation
Italics Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Spectralink Support Web site and other reference sites. Underlined blue Used for URL links to external Web pages or documents. If you click text in this style, you will be linked to an external document or Web page. -
Page 8: Chapter 1: Overview
Chapter 1: Overview System Diagram Below is a system diagram depicting the lab setup used to test the Spectralink Versity interoperation with the Mitel MiVoiceSystem. Test Infrastructure Version Information • Mitel MiVoice Business: Release 9.0 SP2, Active Version: 9.0.2.16 •... -
Page 9: Feature Configuration And Test Summary
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Feature Configuration and Test Summary A description of each feature tested and comments about feature functionality can be found in SIP Feature Configuration and Configuration Parameter Test Details. Features Tested Supported... -
Page 10: Configuration Sequence Overview
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Configuration Sequence Overview Steps required to support a Spectralink Versity Handset on the Mitel MiVoice System. Each item on this list links to the corresponding step information later in tis document. -
Page 11: Chapter 2: Configuration Steps
The intent of this section of the guide is to provide a minimum series of steps necessary to create the configuration on the Mitel MiVoice System to support the Spectralink Versity handsets, and then connect the Versity handsets to the network and achieve registration. Your environment may require that some additional fields or configuration be completed to ensure the handset works as desired. -
Page 12: Class Of Service
Feature Settings> Class of Service Options. Each deployment is unique and may require options other than those recommend below due to site policy or administrative requirements. You may build a unique COS for the Spectralink Versity phones or utilize an existing COS as long as it conforms to the recommended values below. -
Page 13: Define Sip Device Capabilities
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Example: Class of Service 3. Define SIP Device Capabilities Define a SIP Device Capabilities Number for the Spectralink Versity phones and specify its options. The SIP Device Capabilities form allows us to customize the features and options the Mitel MiVoice System will use and accept when communicating with the Spectralink Versity phones. - Page 14 Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide In the field on the Basic tab, give this SIP Device Capabilities Number a Comment name, such as Slnk Versity. b Set the Replace System based with Device based In-Call Features value to Yes.
- Page 15 Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Next, Select the SDP Options tab on the SIP Device Capabilities form. Set the Allow Using UPDATE for Early Media Renegotiation value to Yes. b Set the Limit to one Offer / Answer per Invite value to Yes.
- Page 16 Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Next, Select the Signaling and Header Manipulation tab on the SIP Device Capabilities form. Set the Allow Display Update value to Yes. b Set the Use P-Asserted Identity Header value to Yes.
- Page 17 Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Next, Select the Timers tab on the SIP Device Capabilities form. Modify the Session Timer value to 3600. (This will cause the system to require that phones refresh the session every hour. The system will tear the calls down if it does not receive a response from the phone.
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Page 18: Configure Call Rerouting First Alternatives
Call Forwarding for No Answer, Busy, or Unregistered conditions should be configured on the Mitel MiVoice System itself. Whereas the Spectralink Versity does support a Call Forward All feature implemented from the handset, if the handset is powered off or not connected to the wireless network, the handset will not be able to respond to SIP Call Invitations with a message to indicate that the call should be forwarded. -
Page 19: Add The User And The Device
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Click Save when you are finished. 5. Add the User and the Device Devices may be programmed in the IP Telephones forms, but for our example we will construct the User and specify the Device Details by navigating to Users and Devices> User and Services Configuration. -
Page 20: Add The User
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Add the User When you have identified the Extension Number you will add the User: From the User and Services Configuration form, click Add. Select Default User and Device from the pull down menu that appears when you click Add. -
Page 21: Define The Service Profile
On the Service Profile tab fill in the following fields at a minimum. • Number: Enter the main extension number you wish to use for your device (4107). This will correspond with the Extension Number value in the Spectralink Versity’ SIP configuration parameters. •... -
Page 22: Configure Service Details
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Configure Service Details On the Service Details tab fill in the following fields at a minimum • Class Of Service: Enter the Class of Service Number you created for the Versity... -
Page 23: Configure Access
User PIN: Normally this is used for Hot-desking, and other Mitel specific features, but may be used for the SIP Password after a system restore or an upgrade, and as such, Spectralink recommends making the User PIN have the same value as the SIP Password. (1234). See Example: Manual SIP configuration. -
Page 24: Add Multicall Buttons
On the Keys tab add up to 3 Multicall Buttons ( numbers 2, 3 and 4) to allow the phone to place and receive more than one call. (Spectralink Versity supports up to 4 calls and the first “call” is already configured.) -
Page 25: Add A Voicemail Box (If Desired)
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide 6. Add a Voicemail Box (if desired) From the User and Services Configuration form, expand the Phone Service selection under the User’s name. Select Add Voicemail. Voicemail boxes should be configured about the same as any other user’s Voicemail box would be on your system. -
Page 26: Configure Call Re-Routing For Your Extension
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide 7. Configure Call Re-Routing For Your Extension Earlier, in the Configure Call Rerouting First Alternatives section, we created a Call Rerouting First Alternatives number to specify the location we would like calls to be sent in various no answer, busy and unavailable scenarios. -
Page 27: Configure The Spectralink Versity Handset To Register With The Mitel Mivoice Server
8. Configure the Spectralink Versity Handset to Register with the Mitel MiVoice Server The first step in connecting the Spectralink Versity smartphone to the Mitel MiVoice system is to get the smartphone connected to the wireless LAN. This can be done manually on each smartphone in several ways: •... - Page 28 Under Admin Settings: Enable SIP : On. Ensure this is set to On. If you disable this, The Spectralink Biz Phone app will not function (This setting is called Enable SIP in SAM, and needs to be checked to function properly).
- Page 29 This value corresponds with the SIP Password value you specified on the Access and Authentication tab of the User and Services Configuration form on the Mitel MiVoice System. See Chapter 2.8. Configure the Spectralink Versity Handset to Register with the Mitel MiVoice Server.
- Page 30 G.722=0. Some interoperability issues with the G.722 codec and the Mitel MiVoice System were discovered in the course of Spectralink labs’ testing, so at the time of this writing, Spectralink does not recommend the G.722 codec be enabled on the Versity Handsets.
- Page 31 Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide 721-0068-000_A.docx October 2019...
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Page 32: Verify Registration Status
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide 9. Verify Registration Status Once the smartphone has successfully connected to the wireless LAN and you have entered the SIP credentials and submitted them by exiting the Biz Phone settings menus using the back... - Page 33 Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide Registration Status in the MiVoice Business System: You can check the status of the Versity handset according to the MiVoice Business System by navigating to System Administration> Maintenance and Diagnostics> Maintenance Commands. Then enter the command SIP REGISTRAR CONTACTS XXXX (where xxxx is your extension number).
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Page 34: Test
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide 10. Test Once the device’s registration has been confirmed, a basic functionality test should be performed. Spectralink recommends running the following tests at a minimum in order to verify proper Versity handset / MiVoice Business System interaction. •... -
Page 35: Chapter 3: Sip Feature Configuration And Configuration Parameter Test Details
Service Profile tab of the User and Services Configuration form. Basic Calls Call functionality was tested by calling between Spectralink Versity handsets as well as to and from a Mitel 6920 IP phone. No special Versity configuration parameters should be required in order to realize this ability. Voicemail Integration The below parameters were found to help optimize the Mitel MiVoice System’s voicemail... -
Page 36: Message Waiting Indication (Mwi)
Spectralink Versity Smartphones and Mitel MiVoice Business Interoperability Guide / no status, and as such, the Spectralink Versity phone cannot provide a message count to the user, but will provide an indicator that it has message(s) waiting. Voice mail retrieval address: 6000. -
Page 37: Conference 3-Way
Versity Handset. Caller ID Calling Party and Called Party name and number are supported by the Spectralink Versity handsets. Additionally, the Versity handsets support the p-asserted identity header which allows the phone to use PBX supplied messages to update the called and calling party names when SIP re-invites, refers, or progress messages occur such as in the course of a transfer. -
Page 38: Hold And Resume
MiVoice System determines if a device is busy or not based on the number of lines programmed. The result is, that when the Spectralink Versity phone rejects a call and sends a 486 Busy message to the Mitel MiVoice System, the Mitel MiVoice System continues to play... -
Page 39: Do Not Disturb Using Feature Access Codes (Facs)
There is no special configuration required in order for the handset to utilize RFC2833, and RFC2833 was verified to function correctly in the course of Spectralink lab testing through the manipulation of Mitel Voice Messaging menus and trunk calls to PSTN IVR services. -
Page 40: Call Forward
Call Forward Cancel FAC. As such, calls forwarded using this mechanism will not show as missed calls in the call log of the Spectralink Versity device. Administrators that would like their users to utilize the FAC method for call forwarding may wish to implement the Call Forward Feature Access Code as a Contact and program it as a Speed Dial for their users. -
Page 41: Sip Using Tcp Or Tls
Versity handset attempts to re-initiate a connection. As a result, the recommended transport protocol is UDP. G.711u, G.711a, G.729A codecs The Spectralink Versity handset was tested using each of the above codecs when deployed against the Mitel MiVoice System. Default Versity Advertised Codec List The Spectralink Versity phones' will advertise G.711u first, and G.711a second by default. -
Page 42: Paired' Lines (Shared Line, Bridged Line)
MiVoice system and an Audiocodes Mediant Gateway configured with an ISDN PRI connecting to the PSTN. The Spectralink Versity handset was able to make and receive calls through this configuration as well as to pass DTMF digits through to IVR style menus on the PSTN. There is no special configuration on the Versity handset required to allow this functionality. -
Page 43: Method 1: Using Ip Addresses (Without The Use Of Dns)
REGISTER requests). Call Server Setup In the Spectralink lab, we configured a resilient cluster among primary and secondary Mitel 3300 Mxe-III controllers, with data sharing enabled. Please refer to the Mitel documentation for a detailed explanation of how these can be configured within your network. Additionally, within Users and Devices->... -
Page 44: Call Resiliency
Call Resiliency refers to the ability of an active call to survive when the primary controller becomes unreachable, as well as the ability to properly tear down the active call. Spectralink was able to verify call survivability in failover testing (call remained active when primary... -
Page 45: Chapter 4: Troubleshooting
Mitel Server during the course of your experiment. DSCP Values The default DSCP values for Call Control and Audio are typically aligned with Spectralink recommendations. That said, if wireless analysis determines that packets are not “getting through” to the handset, it may be worth verifying that the MiVoice Business System is tagging Audio and SIP Control packets with appropriate DSCP values. -
Page 46: Audio And Call Control Dscp
DSCP value of 40. Though these differ, a value of 26 is not necessarily an issue and as such, Spectralink believes that the default values are acceptable. The Mitel MiVoice System also defaults to an audio DSCP value of 46 which matches the Spectralink recommendation.