Whirlpool SF31OPEW Use & Care Manual page 24

If You Need Service or Assistance
Continued
2. If you need assistance*...
Call Whirlpool COOL-LINE@ service
assistancetelephone number. Dial free
from anywhere in the U.S.:
1-800-253-l 301
and talk with one of our trained consult-
ants. The consultant can instruct you in
how to obtain satisfactory operation
from your appliance or, if service is
necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number
in your correspondence.
3.
If you need service'...
-3
Whirlpool has a
whi#l 01
su nationwide network
of authorized
SERVrCE WhirlpoolSM service
companies.
Whirlpool service technicians are
trained to fulfill the product warranty
and provide after-warranty service, any-
where in the United States. To locate
the authorized Whirlpool service
company in your area, call our
COOL-LINE@ service assistance
telephone number (see Step 2) or look
in your telephone directory Yellow
Pages under:
SERVICE
4. If you need FSP" replacement
parts'...
FSP is a registered trademark of Whirl-
pool Corporation for quality parts. Look
for this symbol of quality whenever you
need a replacement part for your
Whirlpool appliance. FSP replacement
parts will fit right and work right,
because they are made to the same
exacting specifications used to build
every new Whirlpool appliance.
To locate FSP replacement parts in
your area, refer to Step 3 above or call
the Whirlpool COOL-LINE service as-
sistance number in Step 2.
5. If you are not satisfied with how
the problem was solved*...
l
Contact the Major Appliance Con-
sumer Action Panel (MACAP).
MACAP is a group of independent
consumer experts that voices
consumer views at the highest levels
of the major appliance industry.
. Contact MACAP only when the dealer,
authorized servicer or Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action
Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your
action.
l
When requesting assistance, please
provide: model number, serial
number, date of purchase, and a
complete description of the problem.
This information is needed in order to
better respond to your request.
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