Troubleshooting - Earth Networks AXIS Q6155-E System Installation, Operation And Maintenance Manual

Troubleshooting

Difficulties Acquiring an IP Address
First, make sure the camera is connected to the same subnet as the computer that is being
used to acquire the address. If this is confirmed, but the camera is still not acquiring an
address, the network may not automatically assign DHCP IP Addresses. It may be useful to
connect a network cable directly to the computer being used through a switch to guarantee
the computer can talk to the camera. A Static IP address can be assigned by going to
support.earthnetworks.com and downloading the IP Utility finder tool and following the steps
in this manual outlined in the section titled, "Setting a Static IP Address"
Power Issues
In cases of malfunction, the most common cause is lack of power to the HD PTZ. Be sure to
check power supplies and connections to ensure that everything is secured in tightly. Also,
make sure the ethernet cables are in the PoE+ Injector in the correct manner as mention in
the "Installation" section. The PoE+ injector should always have one green light on it at all
times. A flashing yellow light signifies an ethernet issue.
Captured Images Not Visible
If the station power has been verified and images are available locally but captured images
are not retrievable by Earth Networks, then most likely FTP is blocked.
Live Video Not Available
IMPORTANT: Once power is connected to the camera, make sure 2 full minutes have passed
before attempting to access live video from the camera.
If trying to view live video on a computer on the same subnet as the camera, verify the IP
address is correct. The utility tool may need to be re-opened to do this if DHCP was used. If
the camera was installed using a static IP address, please verify the correct IP address is being
used by contacting the local network administrator.
If viewing live video from a computer that is not on the same subnet that the camera is
installed upon is desired, verify that Port 80 TCP is open for inbound traffic to the camera.
In the event that the provided troubleshooting steps have been attempted and the camera is
still inoperable, please contact Earth Networks Support by calling 800-624-4205 or emailing
support@earthnetworks.com.