Troubleshooting; Basic Troubleshooting; Troubleshooting The Barcode Scanner - Oracle MICROS 700 Series Setup Manual

7

Troubleshooting

This section contains general troubleshooting tasks related to the Oracle MICROS
Tablet 700 Series.
•

Basic Troubleshooting

•

Troubleshooting the Barcode Scanner

• Troubleshooting the MSR
• Tablet 720 System Recovery
• Tablet 721/721P System Recovery
• Tablet 721/721P - Restore OS After Power Loss During System Recovery
• Replacing the Bridge Battery in the MICROS Tablet 720
Basic Troubleshooting
The following table contains descriptions and solutions for common problems
encountered with the Oracle MICROS Tablet 700 Series.
Table 7-1
Problem
Tablet will not power up.
The back of the tablet gets
warm when charging.
Battery will not charge.
Troubleshooting the Barcode Scanner
Use the OPOS Validation Utility to ensure the Barcode Scanner is working correctly.
For the Tablet 720 running Microsoft Windows 8.1, go to the Apps list on the Start
1.
Menu, and then tap OPOS Validation Utility.
For the Tablet 720 and the Tablet 721/721P running Microsoft Windows 10, go to
the Apps list on the Start Menu, tap Honeywell, and then tap OPOS Validation
Utility.
Oracle MICROS Tablet 700 Series Basic Troubleshooting
Possible Causes
Battery is fully discharged.
Battery is in a state of failure.
Tablet is in a state of failure.
Applications running while
charging.
Tablet not in sleep mode while
charging.
Battery failure.
Solution
Charge the battery.
Replace battery with a fully
charged and operational
battery.
If this does not work, order a
replacement tablet.
Ensure the power settings
allow the tablet to sleep while
charging. This prevents warm
casework and reduces the
time required to fully charge
the battery.
Order a replacement battery.
7-1