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Oracle
MICROS Tablet and Base Station E-Series
®
Setup Guide
November 2015

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Summary of Contents for Oracle e-series

  • Page 1 Oracle MICROS Tablet and Base Station E-Series ® Setup Guide November 2015...
  • Page 2 Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc.
  • Page 3: Table Of Contents

    Audience ..........................ix Customer Support ......................... ix Documentation ........................ix Revision History ........................ix 1 Introduction of the MICROS Tablet and Base Station E-Series ..1-1 Tablet E-Series 8 ........................1-1 Tablet E-Series 8 Features ................... 1-1 Optional MSR Sleeve ....................1-2 Tablet E-Series 11 ........................
  • Page 4 Installing the Base Station Wireless Scanner ............3-26 I/O Panel Overview ......................3-26 4 Tablet and Base Station E-Series Diagnostics Utilities ....4-1 Starting the Diagnostics Utility on the Tablet and Base Station E-Series ....4-1 System Information ..................... 4-1 Customer Display ......................4-2 Customer Display EX ....................
  • Page 5 MICROS Tablet E-Series 11 ....................A-2 MICROS Tablet and Base Station E-Series..............A-3 MICROS Tablet and Base Station E-Series with Integrated LCD Customer Display A-4 MICROS Tablet and Base Station E-Series LCD Customer Pole Display ....A-5 MICROS Tablet and Base Station E-Series with Integrated Mini Printer ....A-6 MICROS Tablet and Base E-Series with Integrated Scanner ........
  • Page 6: Tables

    Table 1-5 Base Station E-Series Port Power Specifications ..........1-14 Table 1-6 Tablet E-Series Safety and Environmental Certifications ........1-15 Table 1-7 Base Station E-Series Safety and Environmental Certifications ......1-16 Table 3-1 Base Station Battery Charge Levels ..............3-20 Table 4-1 Diagnostic Utility –...
  • Page 7 Figure 3-9 Charging the Tablet E-Series 11 with the Accessory Charger ......3-11 Figure 3-10 Using the USB Recovery Flash Drive - Tablet E-Series 8 ....... 3-15 Figure 3-11 Using the USB Recovery Flash Drive - Tablet E-Series 11 ......3-15 Figure 3-12 Embedded Lock Down Manager ..............
  • Page 8 Figure 3-24 Series 2 Integrated Customer Displays ............. 3-23 Figure 3-25 Installing the Cable Guide .................. 3-24 Figure 3-26 Installing the Integrated Mini Printer ............... 3-25 Figure 3-27 Integrated Mini Printer Installation ..............3-25 Figure 3-28 Base Station E-Series I/O Panel ................. 3-26 viii...
  • Page 9: Preface

    Preface This document provides instructions on how to set up and operate the Tablet E-Series device with the Base Station. It is not specific to a particular software application. Audience This document is intended for users responsible for setting up, installing, and operating the Tablet E-Series with the Base Station.
  • Page 11: Introduction Of The Micros Tablet And Base Station E-Series

    Two POS Sleeves are available for the Tablet E-Series 8, and a second option incorporates a 1D/2D Imager/Scanner into the casework. The Tablet E-Series 11 is a mobile device with an available MSR Sleeve that can be tethered to the Base Station E-Series for peripheral, wired Ethernet connectivity, and battery charging.
  • Page 12: Optional Msr Sleeve

    The Micro USB Port on the left of the sleeve is for charging only and accepts inputs from the charging transformer or future optional multi-gang charging station contacts. A Tablet E-Series 8 USB Port is routed through the USB Plug to an on-board USB Hub if the optional 1D/2D scanner is used.
  • Page 13: Tablet E-Series 11

    The figure below shows how the connectors on the optional sleeve align with the Tablet E-Series 11 USB Ports shown on the lower left. The full size USB port is used by the MSR and is not available. The Micro USB Port is for charging only and accepts input from a charging transformer or optional gang charging station.
  • Page 14: Base Station E-Series

    In addition, it can be equipped with an optional Totex Smart Battery, capable of powering the Tablet E-Series 11 and peripherals for several hours. The Base Station E-Series is not stand alone intelligent and relies on the Tablet E-Series 11 for all peripheral functionality. When connected to AC power, or powered from the...
  • Page 15: Peripheral Support

    The Base Station E-Series tray details are below. Pulling the release pin allows the tray to be raised for installation or removal of the Tablet E-Series 11. After installation, the tray is closed and can be secured to Base Station E-Series with the provided key lock.
  • Page 16: Indicators

    The Rotate Button releases the Base Station E-Series tilt and rotate mechanism, allowing you to change the orientation of the Tablet E-Series 11. The figure below presents examples of portrait orientation with the mag card reader at the top and landscape orientation with the mag card reader positioned to the right.
  • Page 17: Base Station E-Series Accessories

    Figure 1-9 Base Station E-Series Accessory Mount Points Base Station E-Series Accessories Customer Displays The Base Station E-Series introduces the Series 2 integrated and pole customer displays designed to match Base Station R-Series and E-Series styling. Series 2 Integrated In the figure below, the Series 2 2x20 Text LCD is on the left and the Series 2 240x64 Graphics LCD is on the right.
  • Page 18: Figure 1-10 Series 2 Integrated 240X64 And 2X20 Customer Displays

    The figure below shows front and side views of the Series 2 240x64 Pole Display. Figure 1-11 Series 240x64 Pole Display The Series 2 pole and base are oval shaped, but the pole centers are compatible with the Series 1 pole display base, shown below. Introduction of the MICROS Tablet and Base Station E-Series...
  • Page 19: The Integrated Mini Printer

    The Integrated Mini-Printer is a compact thermal printer designed to attach to a fixed location on the Base Station E-Series and R-Series. The Integrated 2-inch Mini Printer is based on a Fujitsu thermal print mechanism and firmware, and is not Epson compatible.
  • Page 20: The Base Station E-Series Wireless Scanner

    The Base Station Wireless Scanner consists of a compact battery powered Wireless Scanner and a Dock/Cradle attached to the left or right rear of the Base Station E-Series and R-Series. The figure below shows an example of the Wireless Scanner installed on the right rear side of the Base Station E-Series.
  • Page 21: Tablet E-Series 11 General Specifications

    Korean 3 of 5 Inverse 1D GS1 DataBar Composite Codes Tablet E-Series 11 General Specifications The Tablet E-Series 11 with MSR sleeve specifications are listed below. Table 1-2 Tablet E-Series 11 General Specifications Specification Parameters Processor Intel Atom Z3740D Quad Core SoC @ 1.33 GHz (1.83 GHz Turbo).
  • Page 22: Tablet E-Series 8 General Specifications

    Width: 177mm (6.97 inches) Thickness: 10.2 mm (0.40 inches) Certifications http://www.dell.com/regulatory_compliance_datasheets Tablet E-Series 8 General Specifications The Tablet E-Series 8 with MSR sleeve specifications are listed below. Table 1-3 Tablet E-Series 8 General Specifications Specification Parameters Processor Intel Atom Z3740D Quad Core SoC @ 1.33 GHz (1.83 GHz Turbo)
  • Page 23: Base Station E-Series General Specifications

    Certifications http://www.dell.com/regulatory_compliance_datasheets Base Station E-Series General Specifications The Base Station E-Series is designed specifically for the Tablet E-Series 11. It is not compatible with Tablet E-Series 8 or the MCIROS Tablet R-Series. Table 1-4 Base Station E-Series General Specifications Specification...
  • Page 24: Base Station E-Series Peripheral Power Specifications

    See Appendix A Base Station E-Series Peripheral Power Specifications The Base Station E-Series I/O Panel includes two DB9 powered COM ports, one MICROS powered USB port, one 12V power jack, two USB 2.0 ports, and two USB 3.0 ports. The table below lists each port and the power available.
  • Page 25: Certifications

    VCC5, VCC9, and VCC12 are available at the I/O Panel for peripheral devices. VCC24 @ 2A is used only if Base Station E-Series 11 is configured to use 24V Cash  Drawers. It is not used to power peripheral devices.
  • Page 26: Table 1-7 Base Station E-Series Safety And Environmental Certifications

    Table 1-7 Base Station E-Series Safety and Environmental Certifications Directive Specification Year Safety EN 60950-1:2006+A11+A1+A12 2011 (2006/95/EC) IEC 60950-1:2005+A1 2010 EN 55022:2010 2010 (2004/108/EC) EN 55024:2010 2010 EN 61000-3-2:2006+A1+A2 2009 EN 61000-3-3:2008 2008 1-16 Introduction of the MICROS Tablet and Base Station E-Series...
  • Page 27: Identifying The Internal Components

    Base Station E-Series and must be removed before opening the unit for service or installing peripherals. 3. Place the Base Station E-Series face down and remove the screws as shown below. Figure 2-1 Removing the Base Station Screws 4.
  • Page 28: Figure 2-2 Removing The Base Station E-Series Cover

    Figure 2-2 Removing the Base Station E-Series Cover Figure 2-3 Base Station E-Series Cables and Internal Components Identifying the Internal Components...
  • Page 29: Base Station E-Series Main Board Description

    Base Station E-Series Main Board Description This section provides a block diagram of the Base Station E-Series Main or System Board and describes the major components. The block diagram is displayed below. Figure 2-4 Base Station E-Series Block Diagram Identifying the Internal Components...
  • Page 30: Base Station E-Series Mcu

    Figure 2-6 Base Station E-Series Main Board – Components Base Station E-Series MCU The Base Station E-Series MCU is a NXP LPC1751 containing an ARM Cortex-M3 Processor with 32kB Flash and 8kB SRAM on board. The ARM Cortex M3 is a general purpose 32-bit microprocessor, offering high performance and very low power consumption.
  • Page 31: U65 - Usb5537 7-Port Superspeed Or High Speed Hub Controller

    When the Base Station E-Series is connected to AC Power and the Tablet E-Series 11 is not installed, the Base Station E-Series MCU is in a low power sleep mode and all power supply voltages are off (with the exception of a standby voltage).
  • Page 32: Usb 3.0 Overview

    USB 3.0 Type A Plugs and Receptacles The figure below shows a typical USB 3.0 Type A receptacle on the Base Station E-Series. USB 3.0 adds five more pins to the existing Type A Plug and Receptacles and are colored blue.
  • Page 33: U30 - Usb 4-Port Hub Usb2513

    The Upstream port is driven by HS5 from Hub U65. The downstream ports are configured as follows: HS8, HS9 - to Base Station E-Series I/O Panel USB 2.0 Ports, USB1, and USB2  HS10 - to Base Station E-Series MCU ...
  • Page 34: Ti Fuel Gauge Ic Bq20Z80

    Automatic Hardware Flow Control - (RTS/CTS or DTR/DSR)  Automatic Software Flow Control (Xon/Xoff)  Multi-drop and Half-Duplex Modes  On the Base Station E-Series Main Board, the two channel UART drives the following I/O Panel connectors: URAT1  COM5 RS232 RJ45 –...
  • Page 35: Figure 2-8 Installing The Base Station E-Series Cover

    2. Reattach the cover and place the Base Station E-Series face down to access the cover screws. 3. Install the six security screws to fasten the Base Station E-Series cover. Figure 2-8 Installing the Base Station E-Series Cover Identifying the Internal Components...
  • Page 37: Installing And Operating The Tablet And Base Station E-Series

     into the equipment. Noise Induction In addition to the AC Power Requirements outlined in the Oracle MICROS Hardware Site Preparation Guide, other sources of electromagnetic interference must be eliminated to ensure trouble-free operation of the equipment. Noise radiating from AC power lines throughout the site can be absorbed by ...
  • Page 38: Cleaning The Tablet Display, Cabinet, And Magnetic Stripe Reader

    Magnetic Card Reader Depending on how much they are used, magnetic card readers may require periodic cleaning. Oracle MICROS recommends cleaning the heads as often as once a day if the reader is subjected to heavy usage. Installing and Operating the Tablet and Base Station E-Series...
  • Page 39: Basic Operation Of The Tablet E-Series 8 And E-Series 11

    The Tablet E-Series introduces two new devices to the MICROS Tablet line-up, with 8 and 11 displays. The E-Series 11 is based on an Intel Atom Processor with a 10.8 inch touch screen. To add a Magnetic Card Reader, the optional POS Sleeve is available. A hand ...
  • Page 40: Tablet E-Series 8 Operator Controls

    Tablet E-Series 8 Operator Controls The following illustrations point out the operator features of the Tablet E-Series 8 with optional MSR Sleeve. Figure 3-1 Tablet E-Series 8 Operator Controls Installing and Operating the Tablet and Base Station E-Series...
  • Page 41: Tablet E-Series 11 Operator Controls

    Figure 3-2 Tablet E-Series 11 Operator Controls Using the Power Button The Power Button, depending on how long it is pressed and released, turns the E-Series 8 or E-Series 11 On/Off or enters/exits sleep mode. The E-Series 11 Power Button behaves in the same manner when installed on the Base Station E-Series.
  • Page 42: Figure 3-3 Checking The Micros Windows Embedded 8.1 Image Version

    The Tablet E-Series device powers off. Enter/Exit Suspend Mode from the ON State When the Tablet E-Series 8 and 11 are mobile, the Power Button is used to enter/exit the suspend mode as described below. Suspend mode may not be supported by all application software.
  • Page 43: Tablet E-Series Power And Brightness Settings

    The following sections describe how to install and remove the optional MSR Sleeves. Installing the Tablet E-Series 8 MSR Sleeve To install the Tablet E-Series 8 in the optional MSR sleeve and install the USB plug, follow the instructions below.
  • Page 44: Figure 3-5 Removing The E-Series 8 Msr Sleeve

    Figure 3-5 Removing the E-Series 8 MSR Sleeve Installing the Tablet E-Series 11 MSR Sleeve To install the Tablet E-Series 11 into the optional MSR sleeve, follow the instructions below. 1. Start by inserting the tablet into the sleeve with the Micro and Standard USB connectors oriented as shown.
  • Page 45: Figure 3-6 Installing The E-Series 11 Msr Sleeve

    Figure 3-6 Installing the E-Series 11 MSR Sleeve Removing the Tablet E-Series 11 MSR Sleeve To remove the Tablet E-Series 11 MSR sleeve, follow the instructions below. 1. Place the unit face down and turn the screws to the Unlock position 2.
  • Page 46: Charging The Tablet E-Series 8 And E-Series 11

    Each tablet is shipped with an accessory charger and USB cable that can be used to charge the device when installed in the optional MSR Sleeve. The E-Series 11 includes a dual voltage charger (19.5V and 5V) that is compatible with the E-Series 8. The E-Series 8 charger is not compatible with the E-Series 11.
  • Page 47: Figure 3-8 Charging The Tablet E-Series 8 With The Accessory Charger

    Figure 3-8 Charging the Tablet E-Series 8 with the Accessory Charger Figure 3-9 Charging the Tablet E-Series 11 with the Accessory Charger Installing and Operating the Tablet and Base Station E-Series 3-11...
  • Page 48: Tablet E-Series Recovery Procedures

    Flash Drive to each device and points out the buttons used to access the UEFI boot menu. To use the Tablet E-Series 8 or E-Series 11 USB Recovery Flash Drive, the Tablet E-  Series MSR Sleeve must be temporarily removed.
  • Page 49: Recovering The Tablet E-Series From The Recovery Partition

    15. Perform the Out-Of-Box configuration of the Tablet E-Series 8 or E-Series 11 Operating System image. Recovering the Tablet E-Series from the Recovery Partition This section describes how to restore the Tablet E-Series 8 or E-Series 11 from the internal recovery partition. Requirements The device is currently running Windows Embedded 8.1 Pro.
  • Page 50: Creating Or Updating The Tablet E-Series Usb Recovery Flash Drive

    You have the option of purchasing the Tablet E-Series USB Recovery Flash Drive(s) with the image pre-installed and ready to use, or using the procedure below, provide a USB Flash Drive and build it yourself using a tool provided with the E-Series 8 or E-Series 11 Recovery Image ZIP file.
  • Page 51: Using The Tablet E-Series Recovery Controls

    Using the Tablet E-Series Recovery Controls This section points out the Tablet E-Series 8 and E-Series 11 Power and Volume controls and where to attach the USB Recovery Flash Drive on each device. The optional MSR Sleeve must be removed to use the USB Recovery Flash Drive.
  • Page 52: Windows Embedded 8.1 Industry Pro - Lockdown Features

    Front and rear views of the Base Station E-Series are shown below. It is designed specifically for the Tablet E-Series 11. It features an adjustable locking tray to secure the Tablet E-Series 11, a pair of LED indicators for status, and the Rotate Button to change the orientation.
  • Page 53: Figure 3-13 Front And Rear Views Of The Base Station E-Series Base

    Figure 3-13 Front and Rear views of the Base Station E-Series Base Pressing and holding the Rotate Button allows you to change the orientation as required. The figure below shows an example of the adjustable tray in the Portrait position.
  • Page 54: Figure 3-15 Base Station E-Series 11 Tray Retention Mechanism

    After installation, the E-Series 11 tray can be secured using the provided One Way key. The Base Station E-Series includes two LEDs located at the base of the tray as shown in the Figure below. The Power LED displays Green when the E-Series 11 is installed. The Battery LED displays the charge and discharge status of the optional Smart Battery.
  • Page 55: Installing The Optional Base Station E-Series Smart Battery

    When docked on the Base Station, the Tablet E-Series 11 Power Button controls both devices. Removing the Tablet E-Series 11 causes the Base Station E-Series to shut down within 30 seconds unless the optional Base Station E-Series battery is charging. In this case, the Power LED turns off, but the Battery LED remains on to indicate the charge level.
  • Page 56: Docking The Tablet E-Series 11 Onto The Base Station Tray

    The Tablet does not need to be docked to charge the optional battery. Docking the Tablet E-Series 11 onto the Base Station Tray The Tablet E-Series 11 can be docked on the Base Station tray in portrait or landscape mode.
  • Page 57: Base Station E-Series Battery Pack Storage Considerations

    The Battery LED remains off if the optional Smart Battery is not installed. If the  optional battery is installed the Battery LED displays the charge status. When the Tablet E-Series 11 is removed from the Base Station, it returns to the  sleep mode after 30 seconds and the Power LED turns off.
  • Page 58: Battery Pack Warnings - Risk Of Fire, Explosion, Or Burns

    Base Station E-Series Peripherals The figure below shows the locations of the Integrated Customer Display Bracket, the Wireless Scanner Dock, and the Integrated Mini Printer on the Base Station E-Series. Figure 3-22 Base Station Peripheral Locations Installing the Series 2 Pole Display Kit The Series 2 LCD Pole Display Kit is compatible with the Base Station R-Series and E- Series.
  • Page 59: Installing The Series 2 Integrated Customer Displays

    1. Before installing any Base Station peripheral, remove the Tablet and the AC power cable. If the optional Smart Battery is installed, remove it as well. 2. Place the Base Station E-Series facedown and locate the accessory mounting holes at the rear of the base.
  • Page 60: Installing The Micros Integrated Mini Printer

    2. Attach the Printer Bracket so that it is flush with the edge of the I/O Panel and facing the rear of the Base Station. 3. Connect the Mini Printer to COM2. 12V is enabled by default. 4. Attach the Mini Printer Bracket to the Ventilation Slot. 3-24 Installing and Operating the Tablet and Base Station E-Series...
  • Page 61: Figure 3-26 Installing The Integrated Mini Printer

    Figure 3-26 Installing the Integrated Mini Printer The figure below shows a typical Integrated Mini Printer installation. Figure 3-27 Integrated Mini Printer Installation Installing and Operating the Tablet and Base Station E-Series 3-25...
  • Page 62: Installing The Base Station Wireless Scanner

    USB 2.0 compatible. USB3 and USB4 are USB 3.0 Compatible denoted by a Blue connector. When Tablet E-Series is installed, it can take up to one minute before the Base Station E-Series USB ports become active. 10101 COM2 (12V) ...
  • Page 63 Cash Drawer #1 - Cash Drawer #2  The Base Station E-Series cash drawer connectors are based on the 8-pin Mini- DIN connectors. Two of the additional pins are used to establish a serial interface between the Base Station and a future APG Smart Cash Drawer.
  • Page 65: Tablet And Base Station E-Series Diagnostics Utilities

    Starting the Diagnostics Utility on the Tablet and Base Station E-Series 1. From the Desktop, double tap on the MICROS Diagnostic Utility icon. If this icon is not on your desktop, it can be found in the Apps menu.
  • Page 66: Customer Display

    This test lets you monitor and check the backlight, display controls, and graphic capabilities of the 240x64 Customer Display. To see the Firmware version of the Customer Display, tap the Firmware Info button. Tablet and Base Station E-Series Diagnostics Utilities...
  • Page 67: Customer Display 20X20

    To select the DSUB Power voltage, tap the pull down, select the desired voltage (5V, 9V, or 12V), and then tap the Write button. COM2 is fixed at 12V to support the MICROS Integrated Mini Printer. To enable or disable, tap the drop-down and select On or Off. Tablet and Base Station E-Series Diagnostics Utilities...
  • Page 68: Other Devices

    These sections provide basic functional tests for optional NFC-RFID readers. LEDs This test lets you monitor and evaluate the Tablet Battery LED or Base Station System LED by entering the Manufacturing Mode. To begin, tap Start LED Test. Tablet and Base Station E-Series Diagnostics Utilities...
  • Page 69: Appendix A: Equipment Dimensions

    Appendix A: Equipment Dimensions This appendix includes dimensional drawings for the Oracle MICROS Tablet and Base Station E-Series and peripheral equipment. MICROS Tablet E-Series 8 Appendix A...
  • Page 70 MICROS Tablet E-Series 11 Appendix A...
  • Page 71: Micros Tablet And Base Station E-Series

    MICROS Tablet and Base Station E-Series Appendix A...
  • Page 72: Micros Tablet And Base Station E-Series With Integrated Lcd Customer Display

    MICROS Tablet and Base Station E-Series with Integrated LCD Customer Display Appendix A...
  • Page 73: Micros Tablet And Base Station E-Series Lcd Customer Pole Display

    MICROS Tablet and Base Station E-Series LCD Customer Pole Display Appendix A...
  • Page 74: Micros Tablet And Base Station E-Series With Integrated Mini Printer

    MICROS Tablet and Base Station E-Series with Integrated Mini Printer Appendix A...
  • Page 75: Micros Tablet And Base E-Series With Integrated Scanner

    MICROS Tablet and Base E-Series with Integrated Scanner Appendix A...
  • Page 76: Micros Tablet Multi-Unit Charger - Surface Mount

    MICROS Tablet Multi-Unit Charger – Surface Mount Appendix A...
  • Page 77: Micros Tablet Multi-Unit Charger - Wall Mount

    MICROS Tablet Multi-Unit Charger - Wall Mount Appendix A...
  • Page 79: Appendix B: Connector And Cable Diagrams

    Appendix B: Connector and Cable Diagrams This appendix provides an overview of the connectors and cables used to hook-up your POS equipment. I/O Panel Connectors The following connectors are located on the Base Station I/O Panel. IDN Port The IDN connector is a combination RS422/RS232 port assigned to COM4. This port is functionally equivalent to the RS422-A and RS422-B ports on the WS4/WS4 LX/KWS4 and the IDN port on all current MICROS workstations.
  • Page 80: Idn Port - Rs232 Peripheral

    IDN Port - RS232 Peripheral The figure below shows the IDN port configured as a two wire RS232 interface. RS232 COM 5 The Base Station includes one full-featured modular COM port assigned to COM5. Appendix B...
  • Page 81: Rs232 Com1 And Com2

    RS232 COM1 and COM2 The Base Station I/O Panel includes two powered RS232 Ports, COM1, and COM2. The pin-outs are shown in the figure below. Fixed or selectable voltages appear on Pin-9, the Ring Indicator pin of each connector. COM1 supports one of three voltages - 0V, 5V, 9V, or 12V selectable through the Tablet Diagnostics Utility.
  • Page 82 Pin Number Signal Name Description 3, 7, 8 Ground Signal Grounds CD_ST Input Status from the Cash Drawer MCU_TX_5V Tx data to Cash Drawer MCU_RX Rx data from Cash Drawer Appendix B...

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