Shut Down The Server; Advanced Exchange - illumina DRAGEN v3 Site Prep And Installation Manual

Illumina DRAGEN Server v3 Site Prep and Installation Guide
3 Set PermitRootLogin to yes.
4 Restart sshd. Enter:
systemctl restart sshd

Shut Down the Server

You can shut down the DRAGEN Server v3 directly from the command line.
1 Log in as root.
2 To initiate system shutdown, enter:
poweroff
3 Wait a few minutes until the server comes to a complete shutdown.

Advanced Exchange

Because the DRAGEN Server v3 has no serviceable parts, Illumina uses an Advanced Exchange replacement
model to rectify issues that cannot be resolved remotely.
Advanced Exchange replaces a damaged or defective DRAGEN Server v3 with a replacement server. To
minimize downtime, you receive the replacement system before shipping back the original. The time it takes
to ship the replacement can vary by region.
Regional Applicability
Advanced Exchange is available in all regions.
Receive a Replacement System
1 After a system check and other troubleshooting efforts have failed, email Illumina Technical Support at
techsupport@illumina.com.
Make system check results available to Technical Support.
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2 If Technical Support cannot resolve the issue remotely, a return is initiated and an order is placed for a
replacement system.
3 When you receive the replacement server:
Save all the packaging . The packaging is used to return the original server.
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Set aside the return documents, which include a UPS return label and commercial invoice (for
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international shipments).
Verify receipt and condition of the server.
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Return the Original Server
Shut Down and Disconnect
1 If the DRAGEN Server v3 is turned on, do as follows.
a Back up all your data.
b Delete any files and folders you do not want to share with Illumina.
c Make sure that the server is not being used.
d Shut down the server. For instructions, see
Document # 1000000097923 v02
For Research Use Only. Not for use in diagnostic procedures.
Shutting Down the Server on page 1.
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