Troubleshooting - Home Decorators Collection 27-900-002 Use And Care Manual

Troubleshooting

If you have any questions regarding the product, please call Home Depot Customer Service, 1-800-986-3460, 8 a.m. – 6 p.m. EST,
Monday – Friday.
Problem
The fireplace does
not operate.
The power light is ON but
the flame effect is not
visible.
The heater is not
operating.
There is excessive noise
when the heater is
operating.
The power light is ON but
the ember bed flame is not
flickering.
There is excessive noise
when the flame is ON but
the heater is OFF.
Error code "EC" on the LCD
control panel.
Possible Cause
□ The fireplace is not plugged in.
□ A circuit breaker is tripped or a fuse
blown.
□ The ON/OFF switch is defective.
□ There is loose wiring.
□ The fireplace is not operating
correctly.
□ LED strip is not functioning.
□ Loose wiring
□ Incorrect operation.
□ The heater switch is defective.
□ The heater assembly is defective.
□ There is loose wiring.
□ The vents are dirty or clogged.
□ Dirty or clogged blower.
□
□ The heater assembly is defective.
□ LED strip is not functioning.
□ Loose wiring.
□ The rotating flame reflector shaft
rubbing against the housing.
□ The flame reflector shaft motor is
defective.
□ The thermostat is
disconnected.
Solution
□ Make sure the fireplace is plugged in
to a standard 120V outlet.
□ Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15-amp circuit.
□ Call customer service.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Call customer service.
□ Unplug the unit. Clear the vent area of
dust and debris. Wait ten minutes, plug
the unit in again and turn on the heater.
□ Refer to Maintenance of Motors in Care and
Maintenance.
□ Call customer service.
□ Call customer service.
□ Call customer service.
□ Open the back of the firebox and reposition the flame
reflector shaft. Turn off the unit prior to servicing.
□ Call customer service.
□ Unplug the unit for 10 minutes, then plug back in
for normal operation in accordance with the Use
and Care Guide.
13
Please contact 1-800-986-3460 for further assistance.
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