Troubleshooting - KitchenAid KMLS311HBS User Manual

Microwave hood combination
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First try the solutions suggested here. If you need further assistance or more recommendations that may help you to avoid a service call,
refer to the warranty page in this manual or visit
Contact us by mail with any questions or concerns at the address below:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you experience
Recommended Solutions
Microwave oven will
Check the following:
not operate
Arcing in the
Check the following:
microwave oven
Turntable alternates
rotation directions
Display shows
Fan running during
cooktop usage
Radio, TV, or cordless
Check the following:
phone interference


Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped,
replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does
not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door,
remove it, then firmly close door. If a message about the door appears in the display, the door has been
closed for 5 minutes or more without the microwave oven being started. This occurs to avoid unintended
starting of the microwave oven. Open and close the door, then start the cycle.
Control - Make sure control is set properly. Make sure Control Lock is OFF. Make sure Demo mode
(on some models) is OFF.
Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where
the door touches the frame can cause arcing. See "General Cleaning" in the "Microwave Oven Care"
This is normal and depends on motor rotation at the beginning of the cycle.
"Enter clock" with flashing digits means there has been a power failure. Reset the clock.
A letter followed by a number is an error indicator. Call for assistance.
This is normal. The microwave oven's cooling fan, which is separate from the vent fan, automatically
comes on during microwave oven operation to cool the microwave oven. It may also automatically come
on and cycle on and off to cool the microwave oven's controls while the cooktop below is being used.
Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
Soil - Make sure the microwave oven door and sealing surfaces are clean.
Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static
or noise while microwave oven is ON. Use a corded phone, a different frequency cordless phone, or avoid
using these items during microwave oven operation.

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