Troubleshootings - Tens Hi-Dow Instructions & User's Manual

1. The REMOTE is not turning on or I can't see anything on the screen.
• Make sure the REMOTE has been fully charged.
2. The power light of RECEIVER flashes continuously.
• Charge the RECEIVER soon or it will turn off automatically.
3. The REMOTE and/or RECEIVER do(es) not seem to be charging.
• Ensure the USB cable is firmly in the REMOTE/RECEIVER on one side and
plugged into the AC adapter into the electrical socket on the other side -
Isolate whether there is a problem with the AC adapter by plugging the USB
cable from the REMOTE/RECEIVER into a computer.
4. Adhesive electrode pads do not stick to skin even after cleaning and moistening
their surface.
• Replace the adhesive gel pads. Pads can be purchased from your distributor
or from www.thetenscompany.co.uk.
5. During use the skin feels a painful burning sensation or the stimulation
becomes weakened.
• Apply a few drops of water to adhesive surface of the pads and make sure the
pads are pressed firmly to the skin during application.
6. When pressing M" (Mode) and "+" "-"(Intensity adjustor) of the REMOTE, there
is no any reaction.
• Make sure both REMOTE and RECEIVERS are turned on, and the Channel
number matches the RECEIVER number correctly.

TROUBLESHOOTINGS

• If still no any reaction, the user should match the REMOTE and RECEIVERS as
to following steps: Press the "C" button on the REMOTE for more than 3
seconds, you will see "C" and Number (1, 2 or 3) flashing, and then quickly
double click the power switch of the RECEIVER. At this moment, you could see
the Number on the REMOTE stops flashing, which means this RECEIVER is
matched successfully. And also you could match the other RECEIVERS as to the
above steps.
7. The REMOTE can't control the RECEIVER well.
• Make sure the distance between the REMOTE and RECEIVER is less than 10
meters under the open environment.
www.thetenscompany.co.uk
15
Telephone: 0800 121 4626