Warranty Information - Alert-it Companion Mini Handbook

Warranty Information

For 3 years from the date of purchase of the initial equipment, Alert-iT will offer you;
Access to support between the hours of 9.00am and 5.00pm each weekday (excluding Public Holidays) via the
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telephone help-line for the purposes of fault diagnosis and the provision of advice.
Repair (or if this is not possible-replacement) of faulty equipment free of charge, however, the equipment must
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be returned to Alert-iT at your own expense.
After inspection by Alert-iT engineers, any equipment that is deemed to have been damaged, rather than
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failing due to a technical fault will only be repaired after you have agreed to being invoiced for the cost of
repairs and delivery.
This agreement will terminate 3 years after the initial date of purchase, regardless of any new equipment being
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issued in the interim period.
Please note that liquid ingress voids warranty.
NOTE:
For those requiring support outside of Alert-iT's
office hours, please contact our sales team and
ask about our Premium support packages.
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