Related Manuals for Huawei ME60
Summary of Contents for Huawei ME60
- Page 1 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance Issue Date 2017-11-10 HUAWEI TECHNOLOGIES CO., LTD.
- Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
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Page 3: About This Document
About This Document About This Document Purpose This document describes emergency maintenance for the HUAWEI ME60 in terms of emergency maintenance for device faults, emergency maintenance for service faults, fault information collection, and instructions on restarting devices. This document describes the procedure and method for emergency maintenance for the HUAWEI ME60. - Page 4 − communication information about specific customers for transmission fault and error detection purposes. Huawei cannot offer services to collect or store this information unilaterally. Before enabling the function, ensure that it is performed within the boundaries permitted by applicable laws and regulations. Effective measures must be taken to ensure that information is securely protected.
- Page 5 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance About This Document Symbol Description Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
- Page 6 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance About This Document Convention Description A line starting with the # sign is comments. Change History Changes between document issues are cumulative. The latest document issue contains all the changes made in earlier issues.
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Page 7: Table Of Contents
3.2.4 Interface Status Is Abnormal ............................ 21 3.3 Guide to Restarting a Device ............................25 3.3.1 Preparations for the Restart ............................26 3.3.2 Guide to Restarting the ME60 ..........................26 3.3.3 Verification After the Restart ........................... 28 3.3.4 Solution to the Restart Failure ..........................31 3.4 Guide for Creating a User Account and Elevating a User Account Right .............. - Page 8 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance Contents 3.4.1 Using FTP/TFTP to Replace the Current Device Configuration File ..............32 3.4.2 Using the CONSOLE Interface to Load a New Device Configuration File During a Device Restart ..... 33 4 Emergency Maintenance Record Table .................. 38 4.1 Emergency Maintenance Notice ..........................
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Page 9: Overview Of Emergency Maintenance
Emergency maintenance also guides maintenance personnel to take preventive measures to protect the system from a great amount of service traffic. This document describes how to apply emergency maintenance to the ME60. Issue 01 (2017-11-10) Huawei Proprietary and Confidential... -
Page 10: Definition Of Emergencies
An emergency is an unexpected fault on a device or a network, which happens suddenly, has extensive involvement, and has serious consequences on the network security and quality of service (QoS). Emergencies that may occur on the ME60 can be classified into: Abnormal system - all services being interrupted ... -
Page 11: Precautions For Emergency Maintenance
When an emergency occurs, keep calm and check whether the hardware and route of the ME60 are normal. Then, check whether the emergency is caused by the ME60. If so, handle the emergency according to the predetermined emergency handling schemes or the processing procedures in this manual. -
Page 12: Technical Support
Maintenance personnel need maintain a detailed record of the emergency maintenance procedures, notify Huawei of the type of the board to be replaced, and apply for a backup board according to the warranty articles. This can help Huawei technical support personnel to rectify the fault sooner. -
Page 13: Flow Of Emergency Maintenance
Huawei technical support personnel and thus handle the emergency sooner. When a fault persists, contact Huawei Customer Service Center. For contact information, see section "1.6 Technical Support." The main purpose of emergency maintenance is to recover a system operation and service provision as soon as possible. -
Page 14: Flow Of Emergency Maintenance
When an emergency occurs, immediately contact Huawei for technical support. Even if you can independently complete emergency maintenance with the guidance of this manual, notify Huawei of the emergency. Then, Huawei technical personnel maintain records of the fault to improve after-sales services. -
Page 15: Handling The Emergency
HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 2 Flow of Emergency Maintenance Recording Basic Fault Information Collect the following basic information: Time when the fault occurs Detailed description of the fault Software version of the ME60 ... - Page 16 Login through Connect the serial interface of a PC or terminal to the console interface the console of the ME60 through the standard RS-232 configuration cable and set interface relevant parameters on the terminal. For details, refer to the HUAWEI ME60 Multiservice Control Gateway Configuration Guide - Basic Configurations.
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Page 17: Seeking Help
3.2.4 Interface Status Is Abnormal 2.2.4 Seeking Help Seek Huawei technical support according to the contact information given in section "1.6 Technical Support." 2.2.5 Checking the Handling Result After services resume, check the device status, board indicators, and alarms to confirm that the system runs normally. -
Page 18: Emergency Maintenance Guidelines
When an emergency occurs, you need collect and back up fault information on time for reference. When seeking Huawei technical support, you need provide the collected information to Huawei engineers for fault location and rectification. When a fault occurs, collect the following information: ... -
Page 19: Collecting Device Fault Information
HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines Table 3-1 Basic fault information table Item Collection Method Record the time when the fault occurs. The value should Occurrence time be accurate to a minute. Fault symptom Collect the fault symptom and maintain detailed records. -
Page 20: Guide To Handling Emergencies
When a device runs normally, you are recommended to back up the historical traps and logs in the CF card through the Trivial File Transfer Protocol (TFTP) or File Transfer Protocol (FTP). For detailed operations, refer to the HUAWEI ME60 Multiservice Control Gateway Configuration Guide - Basic Configuration. - Page 21 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines Item Collection Method bit, parity check or not, stop bit, and flow control or not. Indicator status Check the status of the following indicators: RUN, ALM, LINK, and ACT indicators of the MPU/SRU ...
- Page 22 ME60. If they are not identical, modify the parameters of the serial interface. By default, set the baud rate of the console interface on the ME60 to 9600 bit/s, data bit to 8, stop bit to 8 1, and parity check and flow control to none. When the parameters of the console interface are modified, adopt the modification.
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Page 23: Failed To Start The System
For details, see 3.3 Guide to Restarting a Device. Step 6 Seek Huawei technical support. If the fault persists after the preceding steps are performed, you can seek Huawei technical support according to "1.6 Technical Support." ----End 3.2.2 Failed to Start the System... - Page 24 If the customer's services are not interrupted, do not perform the following steps. Instead, collect fault information and feed it back to Huawei engineers for further processing. Issue 01 (2017-11-10) Huawei Proprietary and Confidential...
- Page 25 You can replace the power module to solve the problem. When none of the preceding problems is found, but the power supply system fails to work, seek Huawei technical support according to 1.6 Technical Support. Step 2 Insert and remove the memory bar.
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Page 26: Status Of Hardware Components Is Abnormal
If the problem cannot be solved by removing and re-insertion of the memory bar, the memory bar is possibly faulty. You can replace the memory bar with a new one of the same specification. For the type and specification of memory bars, contact Huawei technical support personnel. - Page 27 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines When you run the display device command in any view to view information about a hardware component where services are interrupted, the hardware component status is Abnormal. ...
- Page 28 If the customer's services are not interrupted, do not perform the following steps. Instead, collect fault information and feed it back to Huawei engineers for further processing. Procedure Step 1 Reset the hardware component.
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Page 29: Interface Status Is Abnormal
For operation details, contact Huawei technical support personnel or comply with your cutover scheme. In addition, report the fault information to the local Huawei office for technical support. ----End 3.2.4 Interface Status Is Abnormal... - Page 30 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines Fault Information Collection When you find the interface status is abnormal, collect the following information besides the generic information described in the chapter "3.1 Guide to Collecting Fault Information" for future reference.
- Page 31 If the customer's services are not interrupted, do not perform the following steps. Instead, collect fault information and feed it back to Huawei engineers for further processing. Usually, the interface fault is caused by the problem of the cable or optical module.
- Page 32 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines Procedure Step 1 Start the interface manually. Run the display this in the interface view to check the configuration files of the faulty interface. If you find that an interface is shut down through the shutdown command, run the undo shutdown command in the interface view to start it.
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Page 33: Guide To Restarting A Device
After the restart, the ME60 runs normally. The ME60 needs to be restarted manually only in emergency or exception, for example, services are interrupted because of the fault occurred on the ME60, and the ME60 fails to automatically restart or recover by using other methods. -
Page 34: Preparations For The Restart
Switching the system off and then on Operating through the NMS You are recommended not to restart the ME60 remotely. Otherwise, once the restart operation fails, services may be interrupted for a long period. Checking Whether Configuration Files Are Correct Run the display startup command to check whether configuration files are correct. - Page 35 Running the reboot Command Before manually restarting the ME60, run the reboot command on the configuration terminal. Enter the reboot command in the user view and press Y after the display to restart the ME60. The operation example is as follows: <HUAWEI>...
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Page 36: Verification After The Restart
If the schedule reboot at command sets a specific date (yyyy/mm/dd) and the date is a future date, the ME60 is restarted at the set time and the error is within 1 minute. If no specific date is set, the following situations occur: −... - Page 37 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines Save the configuration successfully. System will reboot! Continue?[Y/N]:y ************************************************************* Copyright 2000-2009 Huawei Tech. Co., Ltd. ************************************************************* Board Name ........CR52SRUA SDRAM Size ........1024MB Enable the instruction cache ..... pass! Disable the data cache ......
- Page 38 Huawei Versatile Routing Platform Software VRP (R) software, Version VRP 5.17 (ME60 V600R009C20SPC600) Copyright (C) 2000-2011 Huawei Technologies Co., Ltd HUAWEI ME60 uptime is 0 day, 1 hour, 44 minutes ..The preceding command output shows the Versatile Routing Platform (VRP) version, host version, and patch version.
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Page 39: Solution To The Restart Failure
This section describes how to handle the failure in the restart of the ME60. If the system fails to be upgraded, to ensure that the ME60 operates normally, you need to roll back the version. For the rollback procedures, see the Upgrade Guide. -
Page 40: Using Ftp/Tftp To Replace The Current Device Configuration File
HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines Background Two common causes for account unavailability are as follows: AAA is configured, but an account is lost. An account does not have the required administrative right after commands levels are increased. -
Page 41: Using The Console Interface To Load A New Device Configuration File During A Device Restart
HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines C:\>ftp 128.3.170.5 Connected to 128.3.170.5 220 FTP service ready. User (128.3.170.7:(none)): 8090 331 Password required for 8090. Password:**** 230 User logged in. ftp> bin 200 Type set to I. - Page 42 Enter the correct password to display the main menu. The default passwords to access the BootLoad and BootROM menus is WWW@HUAWEI. Using the default password poses security risks. Therefore, changing the default password in the boot main menu is recommended.
- Page 43 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines tftp--0x80, ftp--0x0. '.' = clear field; '-' = go to previous field; ^D = quit boot device : mgi0 \\If an MPUC or SRUC is used, enter motetsec0. If another type of main control boards is used, enter mgi0.
- Page 44 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines Select a CF card on which the device configuration file will be stored. Enter your choice(1-4): 2 Download to CFcard through ethernet interface Submenu 1. Download file to CFcard 2.
- Page 45 HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 3 Emergency Maintenance Guidelines For operation details, see the BootROM upgrade method described in the device upgrade guide. Issue 01 (2017-11-10) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
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Page 46: Emergency Maintenance Record Table
This help Huawei technical support personnel rectify the fault sooner. You can fax an emergency maintenance notice to Huawei. The format of the notice is shown in Table 4-1:... -
Page 47: Emergency Handling Record
HUAWEI ME60 Multiservice Control Gateway Emergency Maintenance 4 Emergency Maintenance Record Table method Result (attachment): Handled by: Date: Known anomalies: 4.2 Emergency Handling Record Emergency handling record Site:__________________Date: MM/DD/YY_________________. Emergency Emergency occured at handled at Person on Emergency duty handled by...